Ratings based on 3,153 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel and perfect location

Posted Jan 20, 2018
We had a great time at Swissotel Nankai Osaka. So close to Dotonbori and shopping district. Staff were so lovely and helpful. Would definitely stay here again!
Comment from Hotel Management
Jan 22, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear Gelly, Thank you very much for sharing your review about Swissôtel Nankai Osaka! We are very glad to read that you enjoyed the close proximity of our hotel with the international airport and the top spots for sightseeing and shopping in Osaka. We also appreciate your positive highlight on our helpful team members and we look forward to be of your service again when you are in the city. Kind Regards, Kazu Tanaka Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Very convenient location above the stations. Short walk to food and shops. Staff was professional and helpful. Room was clean and spacious with quite good city view.
Comment from Hotel Management
Jan 17, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear Guest, Thank you so much for your kind words regarding your stay at Swissôtel Nankai Osaka! Our colleagues will certainly be very happy to read that you described them as professional and helpful. Your kind words validate our commitment to guest satisfaction as our top priority, and motivates us further to deliver even a superior service level. We look forward to the pleasure of welcoming you back again during your next trip to Osaka. Kind Regards, Kazu Tanaka Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location in Namba

Posted Jan 10, 2018
Pros: Location
Room we were given was smaller than I expected. After my initial review about the room size, the hotel manager tried to offer changing our room. But after having already unpacked our luggage we opted not to move.
Comment from Hotel Management
Jan 17, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear Guest, Thank you very much for choosing our hotel. We are sorry that the room you have stayed fell short of your expectation and at the same time, we are glad to learn that our front office manager was able to get in touch with you. Kindly note that we offer different sizes, layout and design within the same room category so we will make sure to recommend you one that best fits your preferences in the future. We hope we will get another chance to welcome you again. Kind Regards, Kazu Tanaka Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great hotel with good transportation access

Posted Jan 9, 2018
Fantastic interior decoration. Great ambience just walking to the room. Pleasantly surprised to find a complimentary device for local calls and data access. The hotel is situated just above the Nankai line which makes airport access really a breeze. Breakfast was good value for the international spread. The location is great for shopping as well. There was enough personalization which made guests feel welcomed.
Comment from Hotel Management
Jan 17, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear JK, We are thrilled to read your positive comments about the hotel. Especially your highlight on our breakfast offerings which will be assuredly a great source of motivation for our culinary team and we are looking forward to welcoming you back to Swissôtel Nankai Osaka many more times in the near future. Kind Regards, Kazu Tanaka Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Best Location

Posted Jan 5, 2018
One of the best hotel so far in terms of location & comfort. Accessible to both food & shopping. Will definitely stay here again next trip to Osaka. Chose Swiss advantage room, very spacious even for 3 pax.
Comment from Hotel Management
Jan 8, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear Mira, Thank you very much for staying at Swissôtel Nankai Osaka! We are very happy to learn that you had a great stay. We look forward to your return, hopefully in a not too distant future, for another pleasant staying experience. Kind Regards, Kazu Tanaka Hotel Manager
3 out of 5
by A verified traveler

Overall Good Hotel. But No Shuttle to Airport

Posted Jan 4, 2018
Location: Food! Street Food
Overall good hotel. Near the dotonburi and food market. But We travel as family with a lot of luggage, taking train to the airport just too much trouble. They have no airport shuttle bus.
Comment from Hotel Management
Jan 7, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear Guest, Thank you very much for sharing your review about your recent stay with us. Although we do not have any airport shuttle bus service, we would like to kindly advise you that our hotel entrance is located on the same floor as the Nankai Namba station when arriving from Kansai Airport. We also have a courtesy phone located on the platform, which will make a call directly to our Guest Service for luggage assistance. They would also be happy to assist you upon your departure to the train station as well. Once again, thank you very much for your feedback and we hope you get the chance to stay with us in the near future so we have the opportunity to exceed your expectations. Kind Regards, Kazu Tanaka Hotel Manager
3 out of 5
by A verified traveler from Singapore

Good location

Posted Dec 29, 2017
Location was great for travel in and out airport, JR line and near all shopping areas. Disappointed for the dated room and charges for using the swimming pool.
Comment from Hotel Management
Jan 4, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear Lisa, Thank you very much for choosing our hotel. We are happy to read that the location of our hotel met your expectations and that it was easy convenient to various areas. On the other hand, we took note of your remarks pertaining to the room condition and the swimming pool charges which have been shared amongst the management team for a review. Please rest assured that we are operating renovation of guest rooms and floors continuously and consistently to provide our valuable guests with furthermore pleasant staying experience. We hope we will have the opportunity to welcome you back in the near future. Kind Regards, Kazu Tanaka Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

the only place to stay in Osaka

Posted Dec 28, 2017
location, comfort, views. Nothing falls short. Free pocket wifi/phone that can be used outsidr the hotel was so good also
Comment from Hotel Management
Jan 4, 2018 by Kazu Tanaka, Hotel Manager, Hotel Management
Dear jeremy, We are thrilled to read that you have enjoyed your stay at Swissôtel Nankai Osaka, especially that you liked our location and the comfort of our rooms. We look forward welcoming you back again whenever your travel brings you back to Osaka. Kind Regards, Kazu Tanaka Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Excellent night view from hotel!

Posted Dec 21, 2017
It's in center of Minami, so you can go anywhere. We booked last night in Japan trip. This hotel is in Namba so you can hang out around there and you can take train to get airport easily next day. The view from hotel was magnificent. This hotel is the tallest building around that neighborhood. So you can see everything from your room or lounge.
Comment from Hotel Management
Dec 26, 2017 by Kazunori Tanaka, Hotel Manager, Hotel Management
Dear Melon, Thank you very much for choosing Swissôtel Nankai Osaka! We are please to learn our hotel location and the view from the room both exceeded your expectations. We certainly look forward to welcoming you again for another memorable experience. Kind Regards, Kazunori Tanaka Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Outstanding location; great staff

Posted Dec 18, 2017
We are repeat customers of Swissotel Location is fantastic; staff are friendly professional and welcoming.. Our rooms were cleaned every day promptly and we can’t wait to return to Swissotel Osaka
Comment from Hotel Management
Dec 19, 2017 by Kazunori Tanaka, Hotel Manager, Hotel Management
Dear xiaoli, Thank you very much for choosing Swissôtel Nankai Osaka! Guest care is our highest priority and it is always gratifying to receive such enthusiastic feedback. Your fantastic compliments will be undoubtedly a great source of motivation for our teams and we are looking forward to welcome you back many more times. Kind Regards, Kazunori Tanaka Hotel Manager