Ratings based on 356 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo BC

Posted Mar 24, 2017
Pros: Simple. straightforward for an older, updated hotel
Cons: parking is limited. Include breakfast?
Location: as above.
Close to the curling rink where we attended the provincial playdowns. Easy connection with Nanaimo - Horseshoe Bay Ferry to Vancouver. Well located for downtown restaurants etc.
Comment from Hotel Management
Mar 26, 2017 by Hotel Genral Manager, Hotel Management
Dear Frank, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
Close to downtown. Nice view. Nice little shops
Comment from Hotel Management
Feb 24, 2017 by Julie, Hotel Management
Dear Guest, Thank you for staying with us and your comment is appreciated. Hope we could accommodate you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Close to the ocean, friendly staff

Posted Feb 19, 2017
We stayed for 3 days. The beds were exceptionally comfortable. A few outlets in the rooms didn't work. The shower had good pressure, and we didn't try to use the AC at all. The staff was pleasant and kind. The restaurant was good but had very limited hours. The best part was the view from our room of the harbour and right by the pier with gift shops.
Comment from Hotel Management
Feb 20, 2017 by Julie Park, Hotel Management
Dear Dennis, I'd like to appreciate for your great feedback. I'm glad to learn that and our staff serviced you well and you've enjoyed our picturesque harbour view room. For not working outlet, here's a switch controlling a few outlets in the room and it must have been turned off. We'll assure to double check. Again, thank you for staying with us and will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view of the harbour!

Posted Feb 14, 2017
Pros: Great roof top deck!
Location: Casino, lots of restaurants and great ocean front walking
Always a pleasant and friendly atmosphere! Great location. Close to shopping, restaurants and local artisans.
Comment from Hotel Management
Feb 16, 2017 by Julie Park, Hotel Management
Dear Guest, Thank you for kind feedback and glad to know your stay was to your satisfaction. The view picture you've posted looks beautiful. Thank you for sharing it on Expedia. Will look forward to welcoming you on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina

Restaurant has limited menu.

Posted Feb 3, 2017
Pros: Great bed.
Location: Good location. Close to what.
Great bed. No real guest facilities. Example no room service.
Comment from Hotel Management
Feb 6, 2017 by Julie, Hotel Management
Dear Jay, Thank you for your great feedback. We'll implement your feedback to enhance our service for our future guests. Once again, thank you for staying with us and will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view overlooking harbour

Posted Jan 29, 2017
Nice big windows to watch the goings on in and around the harbor below. Room was nice and clean with a small fridge to keep drinks cold.
Comment from Hotel Management
Feb 1, 2017 by Julie, Hotel Management
DearGuest, Thank you for your stay and appreciate your great feedback. Will look forward to welcoming you again on your next visit to Nanaimo! Sincerely, Julie Park GM Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, updated and comfortable.

Posted Jan 23, 2017
Pros: Bed was very comfortable and great water pressure
Cons: Gym hours weren't great. 7am isn't early enough if a guest needs to work in the morning.
Stayed here for one night for business. Hotel was nice an quiet and the few staff I saw were polite and helpful. Currently under reno's for the restaurant but this didn't impact me. Lobby was bright and inviting and the room was cozy and comfortable. Parking isn't great, as it's outside and it was pouring and it's not right at an entrance. Only downside.
Comment from Hotel Management
Feb 1, 2017 by Julie, Hotel Management
Dear Guest, Thank you very much for your time for a great feedback. We will implement your feedback for our future improvement. Sincerely, Julie Park GM Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Passing through

Posted Jan 2, 2017
Pros: The Restaurant and Lounge.
Stayed 1 night to catch the ferry the next morning. The staff were pleasant and very helpful. The room was very clean, modern and it overlooked the harbor. Hotel was located downtown but we arrived early evening and most shops were closed. They also had a restaurant and lounge in location and its breakfast was pretty decent.
Comment from Hotel Management
Feb 16, 2017 by Julie Park, Hotel Management
Dear Jeff, Thank you very much for your wonderful feedback. And thank you for staying with us and will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Centrally located

Posted Dec 28, 2016
Pros: Location
Cons: Dinner menu
Location: Convenient
Very pleasant, for the duration of our stay in the hotel.
Comment from Hotel Management
Feb 16, 2017 by Julie Park, Hotel Management
Dear Joy, I'm glad to learn that you've enjoyed your stay. Will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
by A verified traveler

Convenient and very clean!

Posted Dec 19, 2016 on Hotels
Will book again real soon. Beautiful Hotel.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your great feedback. Will look forward to welcoming you again soon. Sincerely, Julie Park General Manager Best Western Dorchester Hotel