Ratings based on 368 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Powell River

Perfect location to the amenities we wanted to go

Posted May 15, 2017
Good service and very friendly. The breakfast waitress was very friendly and always there with more coffee. And the breakfast was very affordable.
3 out of 5
by A verified traveler

Posted May 14, 2017
Found hair in tub not impressed and had lots of road noise
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Fantastic location.

Posted May 6, 2017
Pros: Excellent location, clean and comfortable.
Cons: A bit of a musty smell in the public areas of the hotel, but not in the room itself.
Location: Excellent location at quiet end of the main street with shops, wonderful cafes and restaurants.
The Dorchester is right across the street from the harbour with an beautiful waterfront walkway, ice cream shop, restaurant . . . right on the water. It's also at the quiet end of the main street with lovely shops, cafes and restaurants. Perfect location! This is an older hotel, but has recently been renovated. Coffee and cookies in the lobby all day. The room was small, but new furniture and a very comfortable bed. Very clean in rooms and public areas of the hotel. Staff were friendly and helpful. Third floor has a washer, dryer, micro-wave, and a lovely deck for sitting outside. Highly recommend this hotel.
Comment from Hotel Management
May 8, 2017 by Julie, Hotel Management
Dear Karen, Thank you very much for your great feedback. I'm glad to know that you were able to enjoy our location and explore the surrounding area. We hope to serve you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

What a view!

Posted Apr 27, 2017
nice staff, old hotel, good sheets, excellent view!
Comment from Hotel Management
May 8, 2017 by Julie, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate it and will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

good ambiance, great location

Posted Apr 19, 2017
Pros: location and character
Cons: some rooms are very small and dated
Location: central to downtown and waterfront
after requesting a brighter room upon check in, all was good. older boutique style hotel, well maintained, great waterfront location.
Comment from Hotel Management
Apr 19, 2017 by Julie, Hotel Management
Dear Guest, Thank you for your feedback. Glad to hear that you've enjoyed your stay with us and our location. We'll keep striving to serve our guests with superior care. Will look forward to your next stay with us again. Sincerely, Julie Park/GM Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Hotel with great staff and in great location.

Posted Apr 18, 2017
Pros: Friendly, helpful staff, great location, good food.
Cons: The back entrance with those stairs is a real pain.
I recently stayed with several colleagues at the Dorchester as our Council was hosting an info session there. We found the hotel staff to be friendly and professional. The hotel location was great, as it was close to everything of interest in historic downtown Nanaimo. I also learned that the hotel is pet-friendly, so it's definitely a place I could stay on a holiday with my furry kid.
Comment from Hotel Management
Apr 19, 2017 by Julie, Hotel Management
Dear Jennefer, Thank you for your great review. Glad to hear that our team served you well and you've liked our location. I'll assure to share your comment with our team. Yes, we're pet friendly hotel, and will look forward to your next visit to us in near future. Sincerely, Julie Park/GM Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place in a great location

Posted Apr 16, 2017
Pros: Expedia
Cons: Not much, really liked the place.
Location: Inner Habour of Victoria? There's not enough time to tell you what there is to do around there. It's endless.
We really liked the location and really liked the hotel. It's a bit older, but they have done a good job of keeping the amenities current, like decent wifi. The staff was very nice and helpful.
Comment from Hotel Management
Apr 19, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your time to share with us how your stay was. I'm glad to know that you seem you've enjoyed your time staying with us and surrounding area, and recognizing our newly advanced wifi system. Will look forward to welcoming you on your next visit to Nanaimo. Sincerely, Julie Park/GM Best Western Dorchester Hotel
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel in downtown Nanaimo

Posted Apr 8, 2017
Pros: Very clean, updated room. Great service in the restaurant for breakfast. Food was good. Great views from some rooms.
Cons: Loud fridge, hallways look tired.
Location: Great location in downtown Nanaimo, close to harbour and restaurants
Just stayed for a quick overnight. The service from desk and restaurant staff was excellent. The room was clean although small. There are great views over the harbour from some rooms. The hotel is old so the hallway floors creak in an interesting way and the carpets in the hallways look a bit tired but the room had been redone and was very nice. Linens were lovely although it was odd that the mattress cover was smaller than the mattress. There was a room on my floor with a microwave, small kitchen and laundry facilities for the guests plus a small fridge in my room. I had to unplug the fridge because it was making a high-pitched noise but I'm pretty sensitive to noises. Best of all, the windows opened!
Comment from Hotel Management
Apr 10, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your feedback. We'll use your feedback to enhance our service for our future guest including you. Again, thank you for staying with us and will look forward to your next visit. Sincerely, Julie Park/GM Best Western Dorchester Hotel
1 out of 5
by A verified traveler from Edmonton

stay away

Posted Apr 8, 2017
Pros: nothing
Cons: everything
Location: the only good point was the location, right on the harbor
horrible bed, paper thin walls, cramped space and people wandering the halls in the middle of the night knocking on doors and yelling
Comment from Hotel Management
Apr 10, 2017 by Best Western Dorchester Hotel, Hotel Management
Dear Diane, My deepest apology for not meeting your expectation during your stay. We'll also look into what caused the noise during your stay. If the room you've stayed wasn't to your like, we have several different room types that are more spacious. Your feedback is appreciated and we'll use to enhance our service for our future guest. Hope you consider staying with us again. Sincerely, Julie Park/GM Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo BC

Posted Mar 24, 2017
Pros: Simple. straightforward for an older, updated hotel
Cons: parking is limited. Include breakfast?
Location: as above.
Close to the curling rink where we attended the provincial playdowns. Easy connection with Nanaimo - Horseshoe Bay Ferry to Vancouver. Well located for downtown restaurants etc.
Comment from Hotel Management
Mar 26, 2017 by Hotel Genral Manager, Hotel Management
Dear Frank, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.