Ratings based on 391 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Not impressed never going back

Posted Sep 11, 2017
The hotel was old and there were steps going to most rooms so you could not use the luggage cart. The rooms were small and the carpet smelled musty both in the hallway and in the room. Overall the hotel was in poor shape. Never going back.
3 out of 5
by A verified traveler from Langley

Old noisy hotel.

Posted Aug 30, 2017
Pros: Staff.
The 1st room they put me in had a portable AC unit in it which required the window to be open day and night. I could clearly hear seagulls squawking, traffic, and people. At one point I heard a piano playing from somewhere. The TV had a permanent line through the picture. The room was extremely small. So small the fridge door wouldn't open with out hitting the bed. I was there on business so wasn't interested in site seeing. I would try a different hotel next time.
Comment from Hotel Management
Sep 1, 2017 by Julie, Hotel Management
Dear Randy, Thank you for your feedback. I'm sorry to hear that your stay wasn't to your satisfaction. With regards to working order of AC and TV, we'll address it as soon as possible, and we have several different room types that I'd like you to try for your next trip. Hope you consider staying with us again so that we can accommodate you with improved service. If I could be any further assistance, please feel free to contact me. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Perfect location close to the Nanaimo Blues Festival.
Comment from Hotel Management
Sep 1, 2017 by Julie, Hotel Management
Dear Guest, Thank you for your great feedback. I'm glad that you've enjoyed our location. Will look forward to your next stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
2 out of 5
by A verified traveler from USA

Certainly not one of my favorite hotel experiences

Posted Aug 27, 2017
While located centrally in the town, there really wasn't much character and ambiance to this establishment. For the most part, check-in was standard but no effort was made to ask I, as a guest, needed any additional information. When checking out, I was not asked about my experience during the stay. While free parking is available, it was a bit tricky to figure out how to navigate to other parking locations when the small parking lot behind the building is filled. Most disappointing, while some rooms may have wonderful views of the city and waterfront, for my four-day stay, my view was a corner of the building. It really diminished the desire to stay in my room for than sleeping. Simple gestures can really make a huge difference
Comment from Hotel Management
Sep 1, 2017 by julie, Hotel Management
Dear Kagiso, Thank you for your feedback. On behalf of our team, I'd like to apologize for not meeting your expectations during your stay. Yes, I agree that simple gestures can make a huge difference, and we'll use your feedback to enhance our service with our team. Please do consider booking our Harbour view room to ensure that you have nicer view. If there's anything that I could be further assistance in the future, please feel free to contact me and I'd be happy to assist to suit your needs. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
by A verified traveler from Calgary

Great location, old hotel

Posted Aug 17, 2017
Location by the harbour and downtown was fantastic but the parking is awkward - you must use a city lot if the tiny lot out back is full - and getting your bags is a nightmare unless you do a drop at the front door first (we couldn't because we got the last good parking spot in the back and didn't want to lose it). The restaurant on site has really good food but doesn't seem to want business. Our first night we arrived at 7:30 and the restaurant closed at 8pm. We tried to order supper at 7:50 and the answer was no, too late. The restaurant would not even pick up the room service phone. The young man at the front desk, Eli, was outstanding and tried to help get us supper delivered, but refusing customers service when the hours were clearly not yet finished was extremely disappointing. The hotel is old so it is a bit like a maze, but everything was comfortable.
Comment from Hotel Management
Sep 1, 2017 by Julie, Hotel Management
Dear Karen, We appreciate your feedback. We'll use your feedback to enhance our service in the restaurant. I'm glad that you've enjoyed our location and Eli was able to accommodate your needs. We'll keep striving to accommodate our guest's needs at all times. Thank you for staying with us and will look forward to your next stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2017
Pros: Cleanliness, price and location
Location and price are great. Not a lot of hot water for showers, and the co2 detector went off in our room at 3am startling us up. Unfortunately that had to affect our review.
Comment from Hotel Management
Aug 4, 2017 by Julie, Hotel Management
Dear Guest, Thank you for staying with us and I apologize for the inconvenience caused and we'll make sure to correct the issues as soon as possible. I'm glad that you've liked our location. Will look forward to accommodate you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from nanaimo b.c. canada

Nice hotel we had a wonderful water view.

Posted Jul 29, 2017
Pros: the closest to the ferry terminal
It was the bathtub race weekend and there was a lot of things going on in the park and on the streets, we had a wonderful view of the fireworks from our room.
Comment from Hotel Management
Aug 4, 2017 by Julie, Hotel Management
Dear Bente, Your comment is appreciated and I'm glad that you enjoyed your stay with us and the view from your room. Will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, ON

Nice hotel in downtown

Posted Jul 24, 2017
Very friendly and professional staff. We arrived late at night, needed an upgrade, had to leave very early in the morning. There was no problem at all. We were very pleased.
Comment from Hotel Management
Jul 28, 2017 by Julie, Hotel Management
Dear Maggie, Thank you for staying with us and we appreciate taking your time to letting us know how great your stay was. I'm glad that our staff was able to accommodate your needs. We'll look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Chilliwack BX

Nice location. Close to lots of restaurants

Posted Jul 20, 2017
We enjoyed our stay. One negative though, was the limited number of parking spots.
Comment from Hotel Management
Jul 21, 2017 by Julie, Hotel Management
Dear Colleen, We appreciate your stay with us and thank you for sharing your experience with us. I'm glad to know that your stay was enjoyable, and we apologize for limited parking space. We have several other parking lots available around the hotel, and we do reimburse for our guest's parking. Hope you consider staying with us again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to harbour and downtown and beautiful view

Posted Jul 14, 2017
Very friendly helpful staff clean rooms and comfortable rooms
Comment from Hotel Management
Jul 14, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your feedback and thank you for staying with us. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel