Ratings based on 381 Verified Reviews

3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Chilliwack BX

Nice location. Close to lots of restaurants

Posted Jul 20, 2017
We enjoyed our stay. One negative though, was the limited number of parking spots.
Comment from Hotel Management
Jul 21, 2017 by Julie, Hotel Management
Dear Colleen, We appreciate your stay with us and thank you for sharing your experience with us. I'm glad to know that your stay was enjoyable, and we apologize for limited parking space. We have several other parking lots available around the hotel, and we do reimburse for our guest's parking. Hope you consider staying with us again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to harbour and downtown and beautiful view

Posted Jul 14, 2017
Very friendly helpful staff clean rooms and comfortable rooms
Comment from Hotel Management
Jul 14, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your feedback and thank you for staying with us. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
2 out of 5
by A verified traveler from North Vancouver

Hotel showing its age

Posted Jul 8, 2017
Pros: Good location
Cons: A/C and hot water need upgrading.
The air conditioner was noisy and not up to the task. The hot water was out on the third morning of my stay.
Comment from Hotel Management
Jul 14, 2017 by Julie, Hotel Management
Dear Paul, Thank you for your feedback. We'll be looking into the matter immediately. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
by A verified traveler

Beautiful downtown hotel.

Posted Jul 3, 2017
Pros: I liked the clean new room, the bed was super comfortable, and I liked the room design. I will use similar wall paper to renovate my own home.
Cons: No pool for families, but that was not a problem for me.
Great service, I was in Nanaimo to visit someone in hospital and was able to add my sister to my room at the last minute. We walked across the street to the waterfront. Staff showed us where the free parking was next door so no problem.
Comment from Hotel Management
Jul 5, 2017 by Julie, Hotel Management
Dear Guest, We appreciate taking your time to write us a review of your stay. I'm glad to learn that you've liked our hotel room, location and the service. I'm very happy to hear that you've liked our wall paper very much. It's been pleasure serving you and your family and will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the waterfront.

Posted Jun 4, 2017
Pros: Views of Nanaimo Harbour.
Cons: Prices at restaurant were high.
Location: Lots of shopping, cafes and restaurants nearby as well as the waterfront where you can walk for several kilometres.
Close to waterfront, shopping and restaurants. Staff were pleasant and helpful. Elevator wasn't working the day we checked out which was a problem.
Comment from Hotel Management
Jun 5, 2017 by Julie, Hotel Management
Dear Guest, Thank you for your detailed feedback. We apologize for any inconvenience due to the elevator not working during your stay, it is fixed and we'll make sure that it doesn't happen again. I'm glad to see that you were able to enjoy our location and surrounding areas. We'll implement your feedback to enhance our service in the future. Will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 30, 2017
We had a nice stay, desk persons were very friendly, we ate breakfast in the restaurant it was a nice room and good food. Our room was clean and comfortable. The hotel is in a great location we always enjoy our walks on the houbor.
Comment from Hotel Management
May 31, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your stay and your great comment. I'm glad to hear that you've enjoyed your stay and I'd like to thank you for your continuous support for our business. Will look forward to your next stay with us on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted May 25, 2017
Pros: location
Cons: clean windows of bird poop
We have stayed at this hotel several times, when visiting my wifes family. it is a great location and would recommend it for that. My only issue is that several times we ended up with rooms with a great view, but bird poop on the windows. kinda ruins the view. II would expect that the cleaning staff should clean that off or notify someone. a large squeegee will reach out to do a quick cleaning.
Comment from Hotel Management
May 26, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your comment. We'll direct this matter immediately. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Powell River

Perfect location to the amenities we wanted to go

Posted May 15, 2017
Good service and very friendly. The breakfast waitress was very friendly and always there with more coffee. And the breakfast was very affordable.
Comment from Hotel Management
May 26, 2017 by Julie, Hotel Management
Dear Rod, Thank you, we appreciate your comment. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
by A verified traveler

Posted May 14, 2017
Found hair in tub not impressed and had lots of road noise
Comment from Hotel Management
May 26, 2017 by Julie, Hotel Management
Dear Guest, We sincerely apologize for the matter and improve our cleanliness. For noise issue, we have some rooms not facing the road side, I'd like to suggest for our City view rooms that are quieter. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Fantastic location.

Posted May 6, 2017
Pros: Excellent location, clean and comfortable.
Cons: A bit of a musty smell in the public areas of the hotel, but not in the room itself.
Location: Excellent location at quiet end of the main street with shops, wonderful cafes and restaurants.
The Dorchester is right across the street from the harbour with an beautiful waterfront walkway, ice cream shop, restaurant . . . right on the water. It's also at the quiet end of the main street with lovely shops, cafes and restaurants. Perfect location! This is an older hotel, but has recently been renovated. Coffee and cookies in the lobby all day. The room was small, but new furniture and a very comfortable bed. Very clean in rooms and public areas of the hotel. Staff were friendly and helpful. Third floor has a washer, dryer, micro-wave, and a lovely deck for sitting outside. Highly recommend this hotel.
Comment from Hotel Management
May 8, 2017 by Julie, Hotel Management
Dear Karen, Thank you very much for your great feedback. I'm glad to know that you were able to enjoy our location and explore the surrounding area. We hope to serve you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel