Ratings based on 385 Verified Reviews

3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Calgary

Great location, old hotel

Posted Aug 17, 2017
Location by the harbour and downtown was fantastic but the parking is awkward - you must use a city lot if the tiny lot out back is full - and getting your bags is a nightmare unless you do a drop at the front door first (we couldn't because we got the last good parking spot in the back and didn't want to lose it). The restaurant on site has really good food but doesn't seem to want business. Our first night we arrived at 7:30 and the restaurant closed at 8pm. We tried to order supper at 7:50 and the answer was no, too late. The restaurant would not even pick up the room service phone. The young man at the front desk, Eli, was outstanding and tried to help get us supper delivered, but refusing customers service when the hours were clearly not yet finished was extremely disappointing. The hotel is old so it is a bit like a maze, but everything was comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2017
Pros: Cleanliness, price and location
Location and price are great. Not a lot of hot water for showers, and the co2 detector went off in our room at 3am startling us up. Unfortunately that had to affect our review.
Comment from Hotel Management
Aug 4, 2017 by Julie, Hotel Management
Dear Guest, Thank you for staying with us and I apologize for the inconvenience caused and we'll make sure to correct the issues as soon as possible. I'm glad that you've liked our location. Will look forward to accommodate you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from nanaimo b.c. canada

Nice hotel we had a wonderful water view.

Posted Jul 29, 2017
Pros: the closest to the ferry terminal
It was the bathtub race weekend and there was a lot of things going on in the park and on the streets, we had a wonderful view of the fireworks from our room.
Comment from Hotel Management
Aug 4, 2017 by Julie, Hotel Management
Dear Bente, Your comment is appreciated and I'm glad that you enjoyed your stay with us and the view from your room. Will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, ON

Nice hotel in downtown

Posted Jul 24, 2017
Very friendly and professional staff. We arrived late at night, needed an upgrade, had to leave very early in the morning. There was no problem at all. We were very pleased.
Comment from Hotel Management
Jul 28, 2017 by Julie, Hotel Management
Dear Maggie, Thank you for staying with us and we appreciate taking your time to letting us know how great your stay was. I'm glad that our staff was able to accommodate your needs. We'll look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Chilliwack BX

Nice location. Close to lots of restaurants

Posted Jul 20, 2017
We enjoyed our stay. One negative though, was the limited number of parking spots.
Comment from Hotel Management
Jul 21, 2017 by Julie, Hotel Management
Dear Colleen, We appreciate your stay with us and thank you for sharing your experience with us. I'm glad to know that your stay was enjoyable, and we apologize for limited parking space. We have several other parking lots available around the hotel, and we do reimburse for our guest's parking. Hope you consider staying with us again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to harbour and downtown and beautiful view

Posted Jul 14, 2017
Very friendly helpful staff clean rooms and comfortable rooms
Comment from Hotel Management
Jul 14, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your feedback and thank you for staying with us. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
2 out of 5
by A verified traveler from North Vancouver

Hotel showing its age

Posted Jul 8, 2017
Pros: Good location
Cons: A/C and hot water need upgrading.
The air conditioner was noisy and not up to the task. The hot water was out on the third morning of my stay.
Comment from Hotel Management
Jul 14, 2017 by Julie, Hotel Management
Dear Paul, Thank you for your feedback. We'll be looking into the matter immediately. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
5 out of 5
by A verified traveler

Beautiful downtown hotel.

Posted Jul 3, 2017
Pros: I liked the clean new room, the bed was super comfortable, and I liked the room design. I will use similar wall paper to renovate my own home.
Cons: No pool for families, but that was not a problem for me.
Great service, I was in Nanaimo to visit someone in hospital and was able to add my sister to my room at the last minute. We walked across the street to the waterfront. Staff showed us where the free parking was next door so no problem.
Comment from Hotel Management
Jul 5, 2017 by Julie, Hotel Management
Dear Guest, We appreciate taking your time to write us a review of your stay. I'm glad to learn that you've liked our hotel room, location and the service. I'm very happy to hear that you've liked our wall paper very much. It's been pleasure serving you and your family and will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the waterfront.

Posted Jun 4, 2017
Pros: Views of Nanaimo Harbour.
Cons: Prices at restaurant were high.
Location: Lots of shopping, cafes and restaurants nearby as well as the waterfront where you can walk for several kilometres.
Close to waterfront, shopping and restaurants. Staff were pleasant and helpful. Elevator wasn't working the day we checked out which was a problem.
Comment from Hotel Management
Jun 5, 2017 by Julie, Hotel Management
Dear Guest, Thank you for your detailed feedback. We apologize for any inconvenience due to the elevator not working during your stay, it is fixed and we'll make sure that it doesn't happen again. I'm glad to see that you were able to enjoy our location and surrounding areas. We'll implement your feedback to enhance our service in the future. Will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 30, 2017
We had a nice stay, desk persons were very friendly, we ate breakfast in the restaurant it was a nice room and good food. Our room was clean and comfortable. The hotel is in a great location we always enjoy our walks on the houbor.
Comment from Hotel Management
May 31, 2017 by Julie, Hotel Management
Dear Guest, We appreciate your stay and your great comment. I'm glad to hear that you've enjoyed your stay and I'd like to thank you for your continuous support for our business. Will look forward to your next stay with us on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel