Ratings based on 659 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
Shower head was dripping. Plug in, tub half full of water. Check in staff good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
Location is good with lots of parking. Room is nice and large - friendly staff too
5 out of 5
Recommended
for Everyone
by A verified traveler from coquitlam

Nice hotel close to the ferry terminal

Posted Dec 24, 2017
Friendly staff, and very clean room. The mattress seemed to be old though.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cowichan Valley

Holiday Party

Posted Dec 17, 2017
In for staff party, room was excellent, staff was kind and helpful. Definitely would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna, BC

Decent hotel

Posted Dec 3, 2017
Hotel staff was very friendly and continental breakfast was average and good. Room was clean and bed and pillows comfy. Only issue I had was that the hotel did not have any complimentary travel items.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Nice hotel

Posted Dec 2, 2017
Great staff. Comfy beds. World love to stay again.
Comment from Hotel Management
Dec 4, 2017 by CB, Hotel Management
Thank you! We work hard as a team to make each stay memorable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Good hotel for short-term business stay. Quite location
Comment from Hotel Management
Dec 4, 2017 by CB, Hotel Management
Thank you, we appreciate corporate guests staying at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location - friendly staff

Posted Nov 24, 2017
Easy check in. Nice hotel. Pillows are weird. Many small soft ones
Comment from Hotel Management
Dec 4, 2017 by CB, Hotel Management
We strive to make the check in and check out process quick and efficient. Thank for the comment about our pillows, I have forwarded it to the manager for his reviewal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean room, comfortable beds, kind staff

Posted Nov 19, 2017
I'm impressed with the cleanliness and how comfortable the beds are. This is a great hotel.
Comment from Hotel Management
Nov 19, 2017 by CB, Hotel Management
Thank you for your kind words, we are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from powell river

Posted Nov 18, 2017
Great clean hotel in a central location. We stay here every time we come to Nanaimo.
Comment from Hotel Management
Nov 19, 2017 by CB, Hotel Management
We appreciate your repeated business, and we strive to make each stay 5 out of 5