Exterior

Reviews of Sunrise Ridge Waterfront Resort

3 out of 5
Sunrise Ridge Waterfront Resort
1175 Resort Drive, Parksville, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 177 out of 439 reviews" "
Rating 8 - Good. 151 out of 439 reviews" "
Rating 6 - Okay. 70 out of 439 reviews" "
Rating 4 - Poor. 30 out of 439 reviews" "
Rating 2 - Terrible. 11 out of 439 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Christine

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
There are many option for lodging in this area. This resort is unfortunately understaffed. I called and asked for fresh towels - nobody showed up. I called again in the morning and the poor girl at the front desk told me I would have to wait until 8:30. I told her I needed to get to the ferry - she said she would have to lock up to bring me towels. I needed access to laundry for my trip… and the place came with a one load laundry soap package. On the second night I asked for more and I was told they were out. Was it completely awful? No it wasn’t - but there are enough other places in the area that I won’t stay there again. I think they just need to dial it up a bit.
Stayed 2 nights in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 5, 2024
Hi Christine,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the towels during your stay. Our team strives to provide prompt and efficient service to all our guests, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Good

Mary joy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff .very welcoming.
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 1, 2024
Thank you for your kind words! We appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable experience.Best regards,

10/10 Excellent

Stephanie, Vernon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with exceptional amenities, pool, hot tub, kitchenette with but comphy beds! I might add very friendly staff with a smooth and simple check in and check out.
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 1, 2024
Hi Stephanie,Thank you for sharing such a glowing review of our resort! We're thrilled to hear that you enjoyed our beautiful surroundings, amenities and comfy beds.It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay in the future.Best regards,

8/10 Good

Kingsley

Service good.
Stayed 2 nights in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 1, 2024
Hi Kingsley,Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future.Best Regards,

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful new townhouses with very comfortable beds. Staff is very friendly and helpful. Had an amazing stay.
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 18, 2024
Hi Scott,Thank you for sharing your recent experience with us. Our team works hard to ensure that every guest feels valued and well taken care of, so it's wonderful to hear that you found our staff to be friendly and helpful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out. Safe travels!

10/10 Excellent

Melody

Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 27, 2024
Hi Melody,Thank you for taking the time to share your experience with us. We appreciate the 5-star rating and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.Best regards,

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
It’s very peaceful.
Stayed 2 nights in Feb 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 4, 2024
Hi Jennifer,Thank you for taking the time to share your kind words with us. We are pleased to hear you had a peaceful stay and we hope to see you again, soon.Best regards,

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachel Aylesworth, Marketing Coordinator on Feb 27, 2024
Thank you for taking the time to rate our Resort, William. We hope you had a memorable stay. We hope to see you again soon. Cheers,

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachel Aylesworth, Marketing Coordinator on Feb 12, 2024
Thank you for the 5-star rating, Ashley! We hope you had an enjoyable stay and we look forward to welcoming you back at a future date.

10/10 Excellent

Heather

Stayed 1 night in Feb 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 22, 2024
Thank you for the 5-star rating, Heather :)

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Feb 5, 2024
Thank you for taking the time to rate our resort, Randall. We hope you had a memorable stay and we hope to see you again soon.

10/10 Excellent

Sean, Pitt Meadows

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Jan 31, 2024
Hi Sean, thank you for the 5-star rating. We hope you had a memorable stay and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.

6/10 Okay

Sasha

Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 20, 2024
Hi Sasha,Thank you again for choosing to stay with us! If there's anything specific you'd like us to note for your next visit, please feel free to reach out. Best regards,

4/10 Poor

Deb

Traveled with pets
Disliked: Amenities, property conditions & facilities
It was WAY TOO hot and no window, no view, could not sleep in that heat, no vent , no control , shower was broken ,noisy, not good at all....only hot tub was good and front desk person....
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Jan 31, 2024
Hi Deb,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations. Your concerns will be addressed with our maintenance team to ensure improvements are made.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Excellent

Melody

Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Feb 7, 2024
Hi Melody, Thank you for the 5-star rating. We hope you had a memorable stay and we look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern design with all the comforts of home. Clean, spacious, accessible & peaceful.
Stayed 3 nights in Nov 2023
Response from Rachel Aylesworth, Marketing Coordinator on Dec 27, 2023
Thank you, Clayton, for sharing your wonderful experience with us. We're delighted to hear that you enjoyed your stay, the modern design, and the in-suite amenity offerings. Your feedback is appreciated, and we hope to welcome you back to Sunrise Ridge Waterfront Resort in the future.

10/10 Excellent

Lindsey

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 9, 2023
Thank you! We hope to welcome you back.

10/10 Excellent

Trevor

Stayed 1 night in Sep 2023
Response from Guest Services Agent on Sep 28, 2023
Thank you for your feedback!

10/10 Excellent

Dianne

Liked: Cleanliness, property conditions & facilities
I just wanted a quiet, peaceful place for a couple of days rest. It was perfect.
Stayed 1 night in Sep 2023
Response from Guest Services Agent on Sep 28, 2023
We are so thrilled you were able to find what you were looking for with us, we hope to see you again!

10/10 Excellent

Lacey

Liked: Cleanliness, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Sep 2023
Response from Guest Services Agent on Sep 28, 2023
Thank you for leaving your feedback! We are glad you enjoyed your stay with us.

8/10 Good

Trish

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Guest Services Agent on Sep 28, 2023
Thank you very much for your feedback! We hope to welcome you again.

10/10 Excellent

Ken

Stayed 3 nights in Sep 2023
Response from Guest Services Agent on Sep 18, 2023
Thank you so much for your feedback! We hope to welcome you again.

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from Guest Services on Oct 11, 2023
Thank you for sharing your feedback, we hope to see you again!

10/10 Excellent

Gene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 11, 2023
Thank you for your review.

10/10 Excellent

Amanda, Edmonton

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were comfortable and clean. Beach access was a short walk to anothet resort.
Stayed 2 nights in Aug 2023
Response from Guest Services on Sep 11, 2023
Thank you, we hope to see you again soon.

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights. Nice family resort.access to the Beach a bit dicey.Pool and hot tub were great.helpful staff.construction didn’t affect our stay
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 25, 2023
We will improve our Beach access in the future and we are glad you enjoyed your stay. See you again soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Not great.
The check in person needs to learn customer service skills. The room was filthy-I am still waiting for an email from the woman that checked us out for conformation of our discount.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 25, 2023
We hope to make it up to you on another stay. We are proud of our staff and the work they do, I am sorry it was lacking for you on this occasion.

10/10 Excellent

ashley

Liked: Cleanliness, property conditions & facilities
Very clean fun family friendly place.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 25, 2023
Thank you so much! Hope to see you soon.

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
I enjoyed here but as I was only staying one night a 4pm check in to me is extremely late, with pool facilities and an early start the next day 4pm doesn't allow any time to enjoy being there.
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 6, 2023
We hope to have you stay again, you are welcome to show up early to enjoy our pool facilities.

10/10 Excellent

KEN CHIH

Traveled with family
Liked: Cleanliness, room comfort
Perfect!!!
The townhome was so new that we had a wonderful night. Loved everything about this property.
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 1, 2023
Thank you, see you again soon.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for what we needed.
Stayed 2 nights in Jun 2023
Response from Guest Services on Jun 22, 2023
We hope you stay with us again soon.

8/10 Good

Justine

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
BBQ’s, quality of bedding, kitchen, cleanliness, cool beach…
Stayed 2 nights in May 2023
Response from Guest Services on Jun 4, 2023
We hope to have you back here again soon.

8/10 Good

darlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean
Stayed 2 nights in May 2023
Response from Guest Services on Jun 2, 2023
Thank you for staying with us.

10/10 Excellent

julia-anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amenities great and room was excellent. Close to beach.
Stayed 5 nights in May 2023
Response from Guest Services on May 27, 2023
Thank you for your Great review.

6/10 Okay

Liz

Disliked: Cleanliness
VERY DISAPPOINTING
Check in was fine. Went to our room to find it was a tiny dark little room with no windows other than a little sliver of one that looked out to the parking lot. Tried to phone the front desk but the phone didn't work. When looking to see if it was plugged in, found an empty chip bag beside the bed. The air conditioner unit was a portable one right beside the head of the bed. Went back to reception and Mark helped us get a new room which was upgraded to a junior suite which was much better other than the fact it didn't have a/c which made it extremely hot. Mark came to our rescue again and brought a fan which helped a little. We were under the impression that it was beachfront where we could sit and relax. That wasn't the case. It was nice to sit by the pool after a couple of days of travelling. Unfortunately, the bed was extremely hard which made it impossible to get a good sleep. So glad we only were booked in for one night. Certainly wasn't what we were expecting.
Stayed 1 night in May 2023
Response from Guest Services Agent Mark on Jun 2, 2023
I hope to make up for your stay in the future.

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in May 2023
Response from Guest Services on Jun 5, 2023
I am unsure of why you would give us this rating. We would love to here from you.

6/10 Okay

Akbar

Liked: Cleanliness
Ground floor. Did not like stale air.
Stayed 2 nights in May 2023
Response from Guest Services on May 27, 2023
We would have been happy to move you to a different room if you were not happy with it, you just need to let us know. We hope to make it up to you on a future visit.

8/10 Good

E Tara

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Guest Services on May 27, 2023
Thank you for your review.

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice newer and very .clean with welcoming staff. Not like both pool and advertised hot tub closed.
Stayed 2 nights in May 2023
Response from Guest Services Agent on May 11, 2023
Thank you for your review, our Pool and Hot Tub will be back running shortly and we hope you can come enjoy it.

10/10 Excellent

Jorden

Liked: Cleanliness, property conditions & facilities
Sunrise Ridge Waterfront Resort was the best value I have had in a hotel in a long time. For a very affordable price, I had a beautiful room that was clean and modern, and included good hotel shared amenities (pool/hot tub). Additionally the staff were incredibly kind and helpful. 10/10 would recommend, and will go back.
Stayed 1 night in Apr 2023
Response from Guest Services Agent Mark on May 8, 2023
Thank you so muck for your review! We hope to see you again soon.

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness
Room was clean and modern. Lighting was very poor in the bathroom, difficult to put on makeup etc. No room service on second day, room not cleaned. Shower was missing a the door, unless the intention was to get water all over the floor.
Stayed 2 nights in Apr 2023
Response from Guest Services Agent on Apr 26, 2023
Thank you for your review, we hope to have the opportunity to provide you with a better stay next time, daily housekeeping is available on request.

4/10 Poor

Alan

Liked: Cleanliness
Disliked: Room comfort
Weird room design, zero noise insulation
Room had zero noise insulation. Felt like people next door were in our room. Massive gap under main door added to the noise from next door. Window and side door onto the outdoor hallway was also noisy and lacked privacy. Room had no temperature control so we had to have the portable AC on all night, which was also noisy. Not a great night. Modern clean room was only positive
Stayed 1 night in Apr 2023
Response from Guest Services Agent on Apr 26, 2023
We strive to make a comfortable and enjoyable stay for all our Guests. We are happy to make room changes if needed and contact other guest if they are being to loud. Just a call to the Front Desk and we will solve the problem. We hope to make up for you dissatisfaction in the future.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. No Resturant. Ice machine was far from the room.
Stayed 1 night in Apr 2023
Response from Guest Services Agent on Apr 19, 2023
We value your feed back and Thank you for staying with us.

8/10 Good

Richard

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Guest Services on Apr 19, 2023
Thank you.

10/10 Excellent

Jing

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice clean place to stay feel like home
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 13, 2023
Come back soon.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness
Beautiful 2 bedroom townhouse just lovely!
Stayed 2 nights in Apr 2023
Response from Guest Services on Apr 13, 2023
Glad you loved your stay.

8/10 Good

Juliette

Traveled with family
Liked: Amenities, property conditions & facilities
Overall nice place to stay, the apartment was spacious & modern. The bed was comfortable and the kitchen was well appointed. Friendly staff.
Stayed 1 night in Mar 2023
Response from Guest Services on Apr 7, 2023
We are glad you enjoyed your stay.

10/10 Excellent

Benita

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Guest Services Agent on Mar 25, 2023
Thank you for you review, we hope to see again.

10/10 Excellent

iona, Parksville

Liked: Cleanliness, property conditions & facilities
Located in a great area for the beach, forest and other activities.
Stayed 2 nights in Mar 2023
Response from Guest Services Agent on Mar 25, 2023
Thank you for your positive review.

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location and facility.
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 17, 2023
We would love for you to stay with us again.