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Reviews of Hospitality Inn

3.5 out of 5
Hospitality Inn
3835 Redford Street, Port Alberni, BC

Reviews

7.4

Good

Rating 10 - Excellent. 254 out of 1002 reviews" "
Rating 8 - Good. 364 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 124 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Ken

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One reason we booked here was for the breakfast buffet. At check in we learned they haven’t had a breakfast buffet for many months.
Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to find and register.
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities
The staff are absolutely fantastic. Front desk clerk was helpful and professional and made our stay much better! Inside has been renovated but the outside is starting to show its age.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Wainwright

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed but our stay was made terrific by the incredible staff and housekeeping. Second time we stayed there. Definitely going back the next time we're in Port.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sumiya Hossain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist from the night team was amazing, she is friendly and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Brandi

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The hotel was clean and comfortable the kids enjoyed the pool. We were in town for a hockey tournament, and we understand that can be hectic. However the front desk staff wasn’t very flexible or accommodating. And we were denied a late checkout even though we could see online many rooms were available for incoming guests.
Stayed 1 night in Mar 2024

6/10 Okay

Alysia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The daytime front desk person was not helpful at all. I would not stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Garry

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Kristen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff and very nice to have an electric vehicle charger! Would defintely stay again!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 6, 2024
Good afternoon Rebecca, Thank you for your comments. Always nice to hear good feedback like this. The electric charger I have found a very nice amenity, an enexpected one for guests as well. Happy to hear that we can accomodate guests with such vehicles. Looking forward to welcoming you back in the future.

4/10 Poor

Corey

Traveled with group, Traveled with family
Disliked: Staff & service
The staff at the property were rude and terrible to deal with. They wanted to charge us for multiple nights due to multiple bookings but we only booked once. They made us check into a 2 bed room instead of 1 and then tried to charge us more for that room. They told us we could cancel our Expedia booking (which we couldn’t). I’m not sure if we’ve been refunded yet
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet windows open for night sleeping which is great!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 23, 2024
Good evening Gayla, I'd like to take the time to thank you for choosing The Hospitality Inn as your accomodation choice. I am happy to read you enjoyed your stay with us. We hope to welcome you back in the future!Warmest Regards, Chelsea

6/10 Okay

Paul

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Thought it was an expensive for what there was. Web site says there’s a grill but it was closed. Property and building needs some repair.
Stayed 2 nights in Feb 2024

6/10 Okay

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is currently under renovation. So the attached restaurant is closed at the moment. Our room was clean but our view was off the renovation dumpster. Didn't bother us we thought it was kinda funny actually. The staff was friendly and helpful always greeting us on our way in or out. The pool "outside" but is fully covered an enclosed in by a fence so is private. It is also heated so it's nice & warm, and the hot tub was a perfect temperature. Just a little chilly when you get out.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 19, 2024
Hello Irene, Thank you for your kind words about your stay with us. I am glad you were able to find some humour in your view. I hope we can welcome you back next time you visit Port Alberni. Warmest Regards, Chelsea

4/10 Poor

Carolee

Business traveler
Disliked: Amenities, property conditions & facilities
The bus dropped me off there from Nanaimo👍The bed was well worn, paint missing, wall paper peeling, room was not serviced between my two day stay, no food was available and only fast food within walking distance. 👎
Stayed 1 night in Feb 2024

10/10 Excellent

Dax, Nanaimo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I was looking for
Stayed 2 nights in Jan 2024

8/10 Good

Nathanial

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink wasn’t running properly and the smoke detector went off a few times during our stay. Otherwise our experience was mostly pleasant.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 12, 2024
Good evening Nathanial, Thank you for your comments and review. I am sorry to hear you had issues during your stay. With our rooms being smaller, and where the smoke detectors are place, unfortunately, a hot shower can sometimes set the alarms off. Though, I am not sure if this might of have been the case with your stay. I will let management know about the detector and the sink not running properly. I hope your next visit with us will be of better standards.Warmest Regard, Chelsea

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super rundown property. Chipped paint, heat didn’t work, taps broken in bathroom. Noisy - as one of the only two rooms in the hotel that night we were placed next to another room which was very noisy at midnight. Had to move rooms to get quiet. Clerk didn’t bother to ask how the stay was at checkout. Not worth the money.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Good and central
Stayed 1 night in Jan 2024
Response from Chelsea on Jan 10, 2024
Good afternoon Jesse, I am happy to hear that you were pleased with your recent stay with us at the Hospitality Inn. I hope to welcome you back soon. Warmest Regards,

2/10 Terrible

Tanya

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property has not been maintained and is not well cleaned. Restaurant was closed, pool paint was chipping. Drug paraphernalia was found in a “cleaned” room. I would not recommend staying here.
Stayed 2 nights in Dec 2023

8/10 Good

tyler

Stayed 1 night in Dec 2023

6/10 Okay

Angel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
they

2/10 Terrible

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Kerry

Stayed 1 night in Nov 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Two of the nights were marked by noise as fellow patrons became intoxicated and fights broke out. On two of the nights police were called ----- and we lost about 2 hours sleep each night. This really affected our day time hours given our busy and demanding schedule while in town. We are seniors. The staff was very polite and supportive but these circumstances make us wonder if we can continue to stay at this preferred location.
Stayed 3 nights in Oct 2023

10/10 Excellent

LYNN

Stayed 1 night in Oct 2023

8/10 Good

Nancy

Stayed 2 nights in Oct 2023

4/10 Poor

victor, Langley

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My beef about this hotel: 1. No elevator witness the front desk gave a disabled person a 2nd floor room and didn’t assist the party to their room. 2. Hallways too long and staying on the second floor the ice machine & snack machine out of order. 3. Being out for the day and then coming back to the hotel our room keys didn’t work for three days. We had to walk this long ass hallway downstairs and have the access card reactivated. Pain in the ass! It seems they hotel doesn’t trust their guests staying there. 4. OVERPRICED people for what you get in poor service and amenities.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was clean
Stayed 1 night in Oct 2023

6/10 Okay

Nobuya, Prince George

Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good price.
Stayed 1 night in Oct 2023

8/10 Good

R.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Liked the pool and hot tub. Plenty of good parking. Friendly, helpful staff. Room was clean, bed comfortable. Some minor observations…vending machine not filled/working; we were looking forward to the breakfast buffet but it was cancelled due to staff illness. Overall a pleasant stay!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 9, 2023
Good afternoon, Thank you for your kind words. I am pleased to hear you enjoyed your stay with us at Hospitality Inn Port Alberni. For future references, we do offer a small selection of drinks at the front desk, for if the vending machine is not stocked. Can pay cash or card for these drinks. I apologize you didnt get to enjoy our breakfast buffet. We appreciate your feedback, and we hope to see you back again soon. Warm regards,

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Reception people excellent. The outside of building needs some work but the inside is nice and looks like it has been updated relatively recently. Rooms are clean and beds comfortable.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 4, 2023
Good afternoon Gregory, As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects. Truly appreciate your remarks about our employees. We are looking forward to welcoming you again at

8/10 Good

Christy P. De

Stayed 2 nights in Sep 2023

10/10 Excellent

Harpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All over good, newly renovated, but not soundproof. Reception and house keeping staff was really good and pool was nice and clean
Stayed 3 nights in Sep 2023
Response from Chelsea on Oct 4, 2023
Good afternoon Harpreet, As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects. Truly appreciate your remarks about our employees and accept apology for any inconvenience caused. We are looking forward to welcoming you again at Hospitality Inn Port Alberni.

4/10 Poor

Courtney

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water (told at checkout “it just needs to run for about 10 mins first”).
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 4, 2023
I am very sorry to hear that your stay fell short of expectations. I can assure you that your comments have been shared with the concerned leaders, to address these shortcomings. We take great pride in the quality of service that we provide, and I apologize that this was not what you've experienced.

10/10 Excellent

Glen

Stayed 2 nights in Sep 2023

10/10 Excellent

Norm

Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Stayed 2 nights in Sep 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
No frills here, just a comfy, quiet room in a convenient location. The staff were friendly and helpful when we checked in, and the room was clean.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 3, 2023
Thank you for taking the time to review your stay. Your great feedback is sincerely appreciated. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Tanya L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely.
Stayed 2 nights in Sep 2023

6/10 Okay

Shari

The bed was super comfy!
Stayed 1 night in Sep 2023

6/10 Okay

clara

Liked: Amenities
All good I have a place to sleep
Stayed 1 night in Sep 2023

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pleasant, tidy and quiet. The staff we friendly upon check-in and check-out. But the restaurant for breakfast was closed during our stay.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 4, 2023
Thank you for taking the time to review your stay Helen. Your great feedback is sincerely appreciated. We look forward to welcoming you back to the hotel in the near future. I apologize that our restaurant could not accomodate you during your stay.

6/10 Okay

beverly

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hospitality and a very friendly and welcoming service. Very good hotel for people that traveling in the area and need a basic hotel for a night or two.
Stayed 1 night in Aug 2023
Response from Front Desk on Oct 3, 2023
Thank you for taking the time to review your stay with us Erez. Your great feedback is sincerely appreciated. We look forward to welcoming you back to the hotel in the near future.