Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
25% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

閑静な場所にある。

Posted Sep 5, 2016
Pros: 周囲を散歩できる。
Cons: 夜間の電話。
Location: 周辺の環境は良い。
夜間の就寝中ににフロントから電話があった。 廊下で騒いでいる宿泊客がいた。 ホテル到着時の従業員の対応は良かった。
3 out of 5
by XIANNENG

Posted May 3, 2016 on Hotels
very bad experience. 1. hotel.com did not pass my reservation to the hotel, which waste me nearly one hour on the communication. 2. very hotel bad restaurant, which waste the fantastic view.
5 out of 5
by A verified traveler

strongly recommend

Posted Apr 12, 2016 on Hotels
객실은 깨끗하고, 편안했습니다. cost performance good.
5 out of 5
by Liu

This traveler left a rating score only Posted Apr 11, 2016 on Hotels
4 out of 5
by Chae Hyon from shanghai

quite excellent but closed to country side

Posted Feb 11, 2016 on Hotels
totally good
5 out of 5
by A verified traveler

Posted Oct 3, 2015 on Hotels
Very nice hotel! Nice staff and the hotel is super clean. Definitely recommend this place.
5 out of 5
by A verified traveler

Posted Oct 1, 2015 on Hotels
Very comfortable and nice. The hotel was great.
5 out of 5
by A verified traveler

good

Posted Sep 19, 2015 on Hotels
Good view, great service but nanjing is polluted (air) so you may not like what you see depending on the day. Location is a bit off. The other hilton has a better location if you want to be close to restaurants shopping etc.
5 out of 5
by Mr D from London UK

A good experience

Posted Sep 3, 2015 on Hotels
In China generally, little English is spoken and communication can involve a lot of guess work. Most reception staff at Hilton Riverside can understand enough to help and are very keen to do so. The Chinese generally are lovely people who want to help and the staff at Hilton especially nice. The concierge, Gary, is extremely helpful and the deputy manager, Maria, is often around and always keen to help with anything.
3 out of 5
by A verified traveler

設施水平可以,服務水平不夠

Posted Aug 15, 2015 on Hotels
一間應該要有5星級水平的酒店卻沒有, 硬體設施OK,但服務人員水平太差, 入住手續竟然可以辦了20分鐘, 入住的是行政房,應該要有的水平也是不夠,行政酒廊的點心比外賣還差,請酒店人員幫忙買電子產品,竟然說需要一個半鐘,所以婉轉拒絕我,我只好打車去買,最終也不過花了半個鐘,酒店人員擺明懶得服務客人,早上的room service早餐也讓人等了45分鐘,實在不知道這家酒店怎麼可以算上Hilton standard...