Executive Suite, 1 Bedroom, Smoking, Lake View | Premium bedding, down comforters, minibar, in-room safe

Reviews of The Westin Nanjing Xuanwu Lake

5 out of 5
The Westin Nanjing Xuanwu Lake
201 Zhong Yang Road, Nanjing, Jiangsu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 138 reviews" "
Rating 8 - Good. 45 out of 138 reviews" "
Rating 6 - Okay. 7 out of 138 reviews" "
Rating 4 - Poor. 3 out of 138 reviews" "
Rating 2 - Terrible. 1 out of 138 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jiajia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a delightful stay at Westin Xuanwu Lake. Great location. Excellent service. Unbeatable views and breakfast buffet. Highly recommend! I'll definitely stay again next time when I visit Nanjing!
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience, ever!
My stay at Nanjing Westin was the worst in my life so far. Went for breakfast around 9:45 AM, waitress guided me to a table for two, but right after I sat down, a man came and told me it’s his table. I had to find a waitress to get me another table, unfortunately tables were nearly full until i saw 4-5 guests about to leave, but there’s a kid so foods were all over the place near the baby seat. I asked the waitress to clean the table and floor so that i can get seated, it took maybe 5 minutes for them start doing the cleaning and they seemed not be aware of the inconvenience they brought to customer. When my friend came and found the table is still not ready, we started looking for other table and there were two guests about to leave, so we finally got seated. Apart from the poor experience during breakfast, the sink in the room was not clean at all, since I was pretty tired, i decided not to argue with the hotel which i now think i should have done it. When i checked out, i told front desk what i have been through and she was very sorry about it. She offered me free afternoon tea or buffet dinner which is kind, but i didn’t want to go the hotel again.
Stayed 1 night in Dec 2023
Response from jiang on Dec 20, 2023
Dear guests, thank you very much for sharing your stay experience with us during your busy schedule. Your opinion is very important to us! The Westin Nanjing Hotel is deeply sorry for not bringing you a satisfactory check-in experience. In recent days, the occupancy rate of the hotel is high, and it is at the peak of guests' stay. We are deeply sorry that we failed to bring you a good dining experience and check-in experience. We will strengthen the internal training of the hotel, improve the quality of our customer service during the peak of stay, and bring efficient and caring service to our guests. We will do our best to meet your requirements. The Westin Nanjing Hotel once again expresses its sincere apologies for the inconvenience caused to you, and we look forward to welcoming you again through our continuous self-improvement. thank you

10/10 Excellent

Hin Fan Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Xiaojun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from jiang on Aug 31, 2023
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。您的意见对我们至关重要!南京威斯汀大酒店对于未能给您带来满意的入住体验深感歉意,近几天,酒店入住率较高,处于住客高峰期,我们未能给您带来良好和便捷的办理入住体验,我们深感抱歉,我们将会加强酒店内部培训,提高我们在入住高峰期是的对客服务质量,为客人带来高效,贴心的服务,我们一定尽全力满足您的要求。南京威斯汀大酒店再一次对于给您造成的不便向您表示最真挚的歉意,我们期待通过我们不断地自我提升可以迎来您的再一次光临。谢谢!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Agostinho Tinian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Avrum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing vacation
It was convenient to where I wanted to go thoughout the city.
Stayed 3 nights in Oct 2020

10/10 Excellent

xinran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Westin Nanjing on Feb 18, 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Property Location, Amenities, Hospitality & most importantly, the Helping Attitude of the Hotel Staff
Stayed 1 night in Dec 2019
Response from The Westin Nanjing on Dec 26, 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. It is close to subway. Many restaurants are near by. Great view. The staff are very nice.
Stayed 1 night in Dec 2019
Response from The Westin Nanjing on Dec 26, 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Pankaj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from The Westin Nanjing on Nov 26, 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Yi

Stayed 4 nights in Nov 2019

8/10 Good

Xiao Ping

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best thing going at this hotel, the only thing i prefer is a ground level lobby, but its not a problem its just more convenient.
Stayed 15 nights in Jul 2019

10/10 Excellent

Kody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, nice city view, good city location, recommended
Stayed 2 nights in Jul 2019
Response from The Westin Nanjing on Nov 26, 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice breakfast. It is right next to the subway station
Stayed 2 nights in Jul 2019
Response from The Westin Nanjing on Nov 26, 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Rich, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent staff. Everyone was super friendly and helpful. The rooms are starting to show a bit of wear, but not a dealbreaker. Conveniently located next to the XuanWu subway station (2min walk) that will connect you to every major tourist attraction in the area. Would highly recommend to anyone going through Nanjing!
Stayed 3 nights in Jun 2019
Response from The Westin Nanjing on Jul 6, 2019
Distinguished guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Good

ZIYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
酒店服务很不错,特别是我们楼层的清洁阿姨,名字叫夏玉香,细心周到。看我们房间的茶包和水消耗的比较快,每天都会额外添给我们。非常感谢。
Stayed 4 nights in Jun 2019
Response from The Westin Nanjing on Aug 1, 2019
亲爱的旅享家,恭喜您成功打卡南京游,在南京六朝古都历史遗迹明城墙与柔美动人的玄武湖畔的南京威斯汀大酒店拥有美好入住体验。非常感谢您在百忙之中与我们分享入住体验。希望您在酒店拥有难忘回忆。非常高兴我们的员工获得了您的认可和青睐,我们会将这一喜讯分享给酒店员工,您对我们员工工作的认可是对我们最大的鼓励与鼓舞,我们将继续努力带给每位客人高品质、个性化并符合威斯汀品牌理念的服务体验。酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇(Apple Store、星巴克、喜茶、南京大牌档、翠华餐厅等热门餐饮以及BHG精品超市、UME影城等),我们也真诚的期望在不久的将来能有机会再次为您服务,衷心期待您的下次打卡!再次感谢您的宝贵评价。

8/10 Good

Tze-Kin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from The Westin Nnajing on Jul 6, 2019
亲爱的旅享家,恭喜您成功打卡南京游,在南京六朝古都历史遗迹明城墙与柔美动人的玄武湖畔的南京威斯汀大酒店拥有美好入住体验。非常感谢您在百忙之中与我们分享入住体验。希望您在酒店拥有难忘回忆。非常高兴您喜爱我们房间怡人的湖景,酒店便利的交通,很开心我们给您带去了满意的入住体验。酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇(Apple Store、星巴克、喜茶、南京大牌档、翠华餐厅等热门餐饮以及BHG精品超市、UME影城等),我们也真诚的期望在不久的将来能有机会再次为您服务,衷心期待您的下次打卡!再次感谢您的宝贵评价。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from The Westin Nanjing on Jun 14, 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Stayed for a business trip. Hotel was very comfortable, large rooms and excellent level from the friendly & helpful staff.
Stayed 1 night in May 2019
Response from The Westin Nanjing on Jun 14, 2019
Distinguished guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A value for money hotel.
Clean/spacious room and good services overall.
Stayed 4 nights in May 2019
Response from The Westin Nanjing on Jun 14, 2019
Dear Guest,Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

kam wah becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just excellent!
3 nights stay, the staffs are helpful and the hotel was surprisingly kept in good condition and cleanliness when comparing with previously stay about 2 years before, happy to see they have changed their water tap handle to single instead of two separate for hot and cold water which I complained years before. The seasonal tastes restaurant on 23rd floor offers ¥99 dinner buffet for guest!! Great tastes and value!!
Stayed 4 nights in May 2019
Response from The Westin Nanjing on Jun 14, 2019
Dear Guest,Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Zhaowei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The Westin Nanjing on Jun 14, 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from The Westin Nanjing on Jun 14, 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from The Westin Nanjing on Jun 14, 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a beautiful scenery, near the subway station, eating is also very convenient There are super market, a lot of snack bars, shopping malls and so on.
Stayed 1 night in Apr 2019
Response from The Westin Nanjing on Jun 14, 2019
Dear Guest,Hello, thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to Xuanwu lake. Good breakfast with different menu for everyday.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Nice room with lake view. Bed was quite comfy. Breakfast was average.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
很好
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
I have stayed at this hotel a few times in the past and notice that now it is becoming rather tired. The service staff seem limited an less motivated than at other business hotels in major Chinese cities. Room service was sold out of both items I tried to order and the wifi was weak and only intermittently available. Disappointing.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Good hotel that has declined over the years. During the stay there were elevator problems.
Stayed 2 nights in Dec 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with family while visiting Nanjing...
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Nanjing
The Westin is the kind of hotel that strives to make you as comfortable as possible. Everything we asked for, they were able to make happen. Despite not having the twin bed room we requested available when we checked in, they gave us an extra bed in the room for free and moved us the next day to the type of room we requested. They even moved our luggage to the new room. The beds are soft and comfortable. The hotel is a five minute walk to the Xuanwumen subway station. It has a beautiful pool although you have to wear swim caps.
Stayed 1 night in Aug 2018

10/10 Excellent

Earl, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dependable service with the best hotel scent
I've been going to the Westin Nanjing for 5 years because of the excellent and friendly staff, and the best hotel scent, actually a tie with Wynn casinos. The location and value are good. Only negative is the breakfast buffet is expensive, but so are many hotels.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close walk to metro!
Superb location and close walk to Xuanwu Lake Park and Xuanwu Lake subway (4 mins walk). Although hotel is a little bit dated, service makes up the difference! Good place to stay
Stayed 2 nights in Oct 2017

8/10 Good

Wen, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good location with nice lake view
In general ok but with some not expected experience at a 5 star hotel.
Stayed 6 nights in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would like a better buffet for dinner
Great room and great service! Dinner buffet was not as good as it use to be !
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at strategic location near lake
Perfect in all respects- great location, clean rooms, lobby etc., great service with English speaking staff. Good breakfast. Connected to a very big mall.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel very close to the lake
Awesome service, great views of the lake, sparkling clean rooms, lobby etc. Lovely breakfast

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 5 star hotel strategically located in Nanjing
It's generally a pleasant stay in the hotel, with impeccable service and awesome rooms with splendid views of the city of Nanjing and Xuanwu Lake. Hotel's breakfast was exorbitant and not worth it though.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again! The hotel is conveniently close to the Blue metro line. It also has direct access to an attached shopping mall.

8/10 Good

Hellen

Liked: Cleanliness, staff & service, room comfort
Convenient
Hotel looks tired. Long wait for the lifts.

10/10 Excellent

Zihui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good downtown hotel
Great property. Good service, good breakfast, good view. Enjoyed it!

10/10 Excellent

Earl, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Nanjing
Every visit is the same (9 times in the past 3 years) The staff is super - personable and helpful. This hotel also has it's own aroma fragrance - that is ultra pleasant, based on white tea oil. The location is excellent and the rates offer excellent value. Earl Marek, Toronto, ON Canada

6/10 Okay

Soo Jin

Liked: Staff & service
Disliked: Cleanliness
Not bad for business stays
Great service and friendly staff made it s pleasant stay but compromised cleanliness was an issue. The bathroom and shower were especially not thoroughly cleaned and a bit outdated (moldy in places).