Ratings based on 13 Verified Reviews

4.0 out of 5
100% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by ling

Posted Oct 29, 2017 on Hotels
Comment from Hotel Management
Dec 6, 2017
Dear Value Guest Thank you for taking the time providing us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and in this case we have failed in the delivery. As always the Hotel takes serious approach when come to guest experience and satisfaction. Please be ensured that we will look into this in greater detail with our team and we will work toward a permanent solution. Once again we appreciate your valuable comments, as there are utmost important and helpful in guiding us improving the quality of our products and services in order to ensure we consistently maintain high standard that are expected by our guests. Despite of the disappointment this time, we do sincerely hope that we will have the opportunity to welcome you back in the near future. Warm regards, Roger Ding General Manager
5 out of 5
for Everyone
by A verified traveler from China

Great experience!

Posted Oct 16, 2016
The hotel staff was very professional and made us feel special. The room was a GREAT value! Great view! The front desk staff's English language was excellent. The lobby staff and housekeeping were very friendly and spoke some English. We were surprised by how clean the room was and how all the furnishings and equipment in the room was in good condition. The bathroom was beautiful, clean and spotless, expect that there were mold spots in the shower.
4 out of 5
by Mary from Chicago

Adoption Trip

Posted Jun 23, 2014 on Hotels
We stayed at this hotel when we were in province to adopt our child. We were there for 7 days and had two adjoining rooms on the 33rd floor. They were spacious and comfortable. The housekeeping was ok, they never vacuumed unless you asked and with 3 small children we really needed it daily. The buffet was decent, a little pricey but there were lots of options. There's a ton of restaurants across the river that are excellent and reasonably priced. The service was great and they were very kind to us. The hotel is close to the city square, parks and shopping.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2013 on Hotels
4 out of 5
by A verified traveler


Posted Feb 4, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Jan 8, 2017 on Hotels
3 out of 5
by A verified traveler


Posted Nov 6, 2014 on Hotels
在Hotel.com上预定的豪华行政房,并以支付全额房费。到了酒店前台,前台总监居然也不认识Hotel.com,查了很久 我们等了足足半小时酒店方才确认。第一晚的房间卫生间淋浴水无比的小,沐浴非常不舒服,台盆水龙头的五金件都是脱落的,因抵达较晚就不便再次要求更换房间,同时在办check in时酒店房就固执己见说唯独只有此一间房,所以非常不满意,在几经多次交涉沟通后,酒店放的解决方案是免费提供宽带无线网络。
3 out of 5
by A verified traveler

편리한 위치이나 브랜드에 걸맞지 않는 낙후한 서비스

Posted Oct 27, 2014 on Hotels
직원들의 영어능력이 떨어지고, 서비스 태도가 떨어짐
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 17, 2014 on Hotels
4 out of 5
by 惟钧 from 四川


Posted Jun 28, 2014 on Hotels