Wose hotel experience
Posted Jun 9, 2016 on Hotels
We booked four non smoking room but when we checked in. Two of the room has strong smoke smell. When we asked to move to another non smoking room. They charged us additional $840 rnb because their said it was an upgrade. We told front desk we didn't want an upgrade but another non smoking room. They charged $840 and made deposit an additional $200 us for the new rooms. We finally talked to the hotel assistance manager regarding the room conditions and he promised to wave the deposit and room charged. When we checked out. Front charged us $840 when we told them your assistance manager told us the charges were removed. After 30 minutes of going back and forth with assistance manager on the phone. He reduced the extra charge to $420 rnb. No money exchange service provided but was on the hotel website. Guests were smoking everywhere, in the restaurant, elevator, and hallways. Wose hotel experience ever.