Superior Double Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Reviews of Hotel Astoria Nantes

3 out of 5
Hotel Astoria Nantes
4, allee du Commandant Charcot, Nantes, Loire-Atlantique

Reviews

8.2

Very Good

Rating 10 - Excellent. 162 out of 598 reviews" "
Rating 8 - Good. 309 out of 598 reviews" "
Rating 6 - Okay. 99 out of 598 reviews" "
Rating 4 - Poor. 22 out of 598 reviews" "
Rating 2 - Terrible. 6 out of 598 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy clean and quiet room. OK facilities but a bit dated. Easy check in and out. Very close to the train station and easy walk to the center Just a couple of blocks from the castle Chateau des ducs de Bretagne.
Stayed 2 nights in Nov 2023
Response from Ashley on Dec 8, 2023
Hello,We thank you for your kind words and analyses of your staying.Regarding the dated aspect, it is on its way to be fixed as renovations are expected soon. So we hope to see you again in a fresh and renewed hotel.Best regards,The reception

8/10 Good

Catherine

Stayed 5 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mireille

Stayed 1 night in Nov 2023

10/10 Excellent

Miki

Stayed 1 night in Nov 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
Convenient location , a minutes walk from the station. Really helpful staff Nice and quiet Would recommend and will be returning
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Convenient and quiet
This hotel was very convenient to the station which is why I chose it. The room was unexpectedly quiet - although the entrance is from a busy street the rooms are out the back. Although they claim a 3-star rating I think it was only 2-star as the room was very basic (minimal furniture, no safe, no fridge, no air-con). Furthermore, the carpet needed replacing although the room was adequately clean. Overall, basic and adequate for my needs.
Stayed 6 nights in Sep 2023

8/10 Good

andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Charles M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you’re travelling out of Nantes early in the day.
Stayed 1 night in Aug 2023

6/10 Okay

Vova SuperStar

Traveled with pets
Liked: Staff & service, property conditions & facilities
A Sam all hotel near main train station, which was a main reason why I take this hotel. From WC was smelling canalization and WC wasn’t clean.
Stayed 1 night in Apr 2023

8/10 Good

Achille

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Astoria on Mar 20, 2023
Cher Client, Toute l'équipe de l'hôtel Astoria vous remercie pour ce retour positif. Nous sommes ravis que vous ayez apprécié votre séjour à Nantes. Au plaisir de vous accueillir à nouveau prochainement. Cordialement, La réception

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Astoria on Mar 20, 2023
Cher Client, Toute l'équipe de l'hôtel Astoria vous remercie pour ce retour positif. Nous sommes ravis que vous ayez apprécié votre séjour à Nantes. Au plaisir de vous accueillir à nouveau prochainement. Cordialement, La réception

8/10 Good

M-Catherine

Stayed 3 nights in Jan 2023
Response from Astoria on Jan 17, 2023
Madame, Toute l'équipe de l'hôtel Astoria vous remercie pour ce retour positif. Nous sommes ravis que vous ayez apprécié votre séjour à Nantes. Au plaisir de vous accueillir à nouveau prochainement. Cordialement, La réception

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Great customer service. Room needs more hooks and bathroom more light. Overall great stay and convenient location
Stayed 1 night in Oct 2022
Response from The reception on Oct 18, 2022
Dear Patricia, We are very pleased with your comment and we are glad to hear that you had a very good stay in our hotel. We will take note of your comments in order to improve our services. We look forward to welcoming you again.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was very near the rail station and a Hirt walk to castle, Musee des Beaux Arts and Jardin des Plantes. All easy. The hallway carpeting was in need of replacement, stained and spotted. The room was fine.
Stayed 2 nights in May 2022

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful!!!
Stayed 3 nights in Sep 2021

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service
the Female afternoon receptionist was borderline sarcastic and snappy. Stressed out? She was training someone...hopefully trainee will do better than trainer with customer service.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great..nice clean hotel, confortable, people aimab
Stayed 2 nights in Nov 2019
Response from The reception on Nov 25, 2019
Madam, The whole team of the Hotel Astoria thanks you for this positive feedback. We are glad that you enjoyed your stay in Nantes. We hope to welcoming you again soon, The reception

8/10 Good

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small basic hotel close to the railway station
The hotel is good overall. Just in front of the railway station. The area is less comfortable in the evening. Very close to the Botanical Garden and about 7 minutes from the Château by foot. The room is small and no air conditioning. New and clean bathroom. Very friendly staff with good English . The breakfast is basic.
Stayed 4 nights in Sep 2019
Response from The reception on Oct 25, 2019
Dear Sir or Madam, We are pleased to read your positive feedback in our hotel. Your comment has been directly forwarded to the team. We are delighted that our establishment has given you complete satisfaction. We look forward to welcoming you again for a future stay, The reception

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019
Response from La réception on Aug 22, 2019
Madame, Nous vous remercions d'avoir pris le temps de partager votre expérience suite à votre séjour au sein de notre établissement. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir à nouveau pour un prochain séjour, La réception

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very average.
No air conditioning, hotel in area that felt unsafe and room was of average cleanliness. Really very average overall.
Stayed 1 night in Jul 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Gare de Lyon
Reception nicely allowed my friends who were taking a train in a couple of hours to check their bags. Breakfast delicious. Right across from beautiful formal garden (free) and 1 block from train station and nice cafe.
Stayed 1 night in Jul 2019
Response from The reception on Jul 10, 2019
Dear Madam, We are pleased to read your positive feedback from our hotel. Your comment has been directly forwarded to the team. The whole team thanks you. We look forward to welcoming you again for a future stay, The reception desk

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to train station and city centre. 24 hr reception
Stayed 1 night in Apr 2019
Response from The reception desk on May 7, 2019
Dear Sir or Madam, Thank you for your feedback and for this excellent score. Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service. We look forward to welcoming you again for a future stay, The reception desk

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from La réception on May 19, 2019
Madame, Monsieur, Nous vous remercions pour cette excellente note. Au plaisir, La réception

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and cozy stay.
A very comfortable and cozy stay. Close to the train station. I will stay here again
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Hotel needs updating badly. This hotel is dog friendly. This does not mean that owners of dogs wish to stay in a place whete the carpets are covered in stains. The place smelled badly and was generally scruffy
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, central location
Convenient location near the train station and the main attractions.
Stayed 1 night in Oct 2018

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2018

6/10 Okay

Durotrig, Devon, England

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good for public transport connections
Hotel has good location very close to SNCF station and tram line. Room was a triple (number 110) which are not that common in Nantes. Room was in need of a refurbishment but the real issue was lack of air conditioning giving a room temperature of 30C at night - impossible to sleep. There was an old a/c unit in the room but it was not functional, a small cover was missing and wires exposed. A fan was provided but that was little help. The bathroom was a very good size and shower excellent. Surprisingly the room was not cleaned every day as I would have expected. Breakfast was 10.5 euro which is a bit expensive for what it was. Staff were polite.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It's tough to sleep when the outside temperature exceed 30°c since there is no AC.
Stayed 1 night in Jul 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of the Hotel Astoria, Nantes
Anyone thinking of booking this hotel should know that, according to hotel staff, there will be 2 years of works in front of the hotel. At the moment, the front of the hotel is inaccessible by car as the street is blocked off. If you've reserved parking (a small number of spaces are available), access to the hotel is easier through the rear entrance on the rue de Richeborg. The rooms were clean and tidy, with generously sized beds that were very comfortable. Tea and coffee making facilities were available in the room (although no milk/creamer was offered, so drinks had to be taken black). Anyone staying in the hotel should know that you need to insert the key card in the slot beside the door before the lights will work. The shower is over a high-sided bath, so anyone with mobility difficulties might find it hard to get into and out of the bath. The hotel is not in the centre of town (it is opposite the Central Station), but it is in very easy walking distance of the chateaux des Ducs de Bretagne, the Jardin des Plantes and (+/- 15 mins) from the Place Royale. Breakfast (an additional price of €9.90 at the time of writing) is continental buffet style, with a choice of breads, pastries, meats and cheese, fruits, yoghurts, tea and coffee. It was all frequently replenished during service, so there was always a good selection.
Stayed 1 night in Dec 2017

6/10 Okay

Pamela, london

Liked: Staff & service
The hotel does its job!!!
Ok place with helpful staff. It does the job for what you're paying:)
Stayed 2 nights in Oct 2017

8/10 Good

David, Santa Barbara, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the train station
I chose this hotel because of its proximity to the train station, and that was definitely a nice part of it, as I came to and left Nantes by train. It's also right by the jardin des plantes, which is a beautiful botanical garden. You can also walk 5-10minutes to see the Chateau des Ducs. Great location. The hotel was fine, I have no complaints. Recommended for a budget hotel in a nice part of Nantes.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train. Quiet enough.
Staff helpful. Except could not provide directions to their garage that took into account street closures. Not the most pleasant neighborhood (seedy establishments nearby) but the train station is practically across the street.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
Disappointing
The hotel is one in a row of "near train station" hotels. The room was very small, with no cupboard or anything to place your belongings, except if you want to hang them 60 cm above the tiny desk ?! The bathroom is minuscule, with a shower that has no curtain nor glass walls so plan your shower so that you can leave the bathroom immediately after (or accept to swim in the bathroom). Only real + : the location is ideal to visit Nantes city Center (you can walk to all places of interest).

8/10 Good

M, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to the train station, and easy walking distance to many sights, including the Chateau des Ducs de Bretagne and the Jardin des Plantes. The immediate neighborhood of the hotel is a bit sketchy, but the hotel itself was just fine.

8/10 Good

Aquib, Nantes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable and conveniently located!
Located at about 5 mins walking distance from Nantes SCNF Gare (Nord Entrance) which was really convenient since I had a LOT of luggage! The gentleman at the reception was really pleasant (even though he couldn't pronounce my name :) ). There's a lift, so you don't have to haul your luggage by the stairs. The room is small but cozy. Nice staying place for my first night in Nantes. :)

8/10 Good

Stephanie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
functional and clean
Overnight stop in train travels, which served well.

10/10 Excellent

Kieran, N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of excellence
Amazing couple of nights here. Beautiful hotel with luxurious rooms ideally located in central Nantes. The only suggestion would be to have a wider range on the breakfast, possibly some cooked items eg. bacon. The staff were fantastic, with many able to communicate in English and those who couldn't able to understand my basic application of French! Merci!

6/10 Okay

Peter

Disliked: Staff & service, room comfort
Claustrophobia.
Smallest double room I have ever stayed in. Shower and barn behind a glass screen !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ray, Wichita

Liked: Room comfort
Disliked: Cleanliness
Ok for the price
A nice, budget hotel stay 5 minutes from north entrance of Nantes train station. Convenience and price are the two main advantages. My only disappointment was the foul odor coming out of the bathroom shower drain, and the design of the shower with no shower door that got the whole bathroom floor wet. Still, not a bad place for the price.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
For some reason almost all bulb lamps were not installed...

8/10 Good

Christine, Dorchester

Liked: Cleanliness, staff & service
The staff were efficient and helpful. Our rooms were ideal for us as our teenage daughter had her own space but was just next door. We only stayed for a one night stop-over on our way back home. It was perfect for this purpose.