Reception

Reviews of Mercure Nantes Centre Grand Hotel

4 out of 5
Mercure Nantes Centre Grand Hotel
4 Rue Du Couedic, Nantes, Loire-Atlantique

Reviews

8.8

Excellent

Rating 10 - Excellent. 274 out of 563 reviews" "
Rating 8 - Good. 224 out of 563 reviews" "
Rating 6 - Okay. 40 out of 563 reviews" "
Rating 4 - Poor. 16 out of 563 reviews" "
Rating 2 - Terrible. 9 out of 563 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Stayed 2 nights in Dec 2023

10/10 Excellent

Sheryl

Stayed 2 nights in Dec 2023

4/10 Poor

Pierre emmanuel

Stayed 1 night in Dec 2023

2/10 Terrible

LONG

Stayed 3 nights in Nov 2023

10/10 Excellent

Antônio, Sao Paulo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room was clean and functional. Great location and the easy parking (paid extra). I recommend it.
Stayed 1 night in Oct 2023

6/10 Okay

Alan

Business traveler
Disliked: Property conditions & facilities, room comfort
Hotel is old , dated and expensive , breakfast was fine
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The room was clean, well-appointed, and comfortable. The staff were helpful, personable, and went above and beyond to provide a wonderful experience.
Stayed 2 nights in Aug 2023
Response from Reception Team - Daphné on Aug 20, 2023
Dear Mrs,Thank you so much for your review about us. We do our best to satisfy our guest and your review is our best reward.We will be happy to welcome you again in our city.Best regards,

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
The prestige room was ideal for a family, kids had their own space in the living room and were really happy it had a PS4. Jacuzzi bath was a bonus too. We were all really impressed with the room.
Stayed 1 night in Jul 2023
Response from Mercure Nantes Centre Grand Hôtel - Enora on Aug 9, 2023
Dear Customer, Thank you for taking the time to share your experience.We are more than happy that you enjoyed your stay with us. Thank you very much for your very encouraging message.Pleased to welcome you,The Reception Team - Enora

8/10 Good

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, professional service
Stayed 2 nights in Jul 2023
Response from Mercure Nantes Centre Grand Hôtel - Enora on Aug 15, 2023
Dear Customer,Thank you so much for sharing your experience a our hotel.We hope to you see again in Nantes.Reception Team - Enora

6/10 Okay

Maxim, Klosterneuburg

Liked: Staff & service
Noisy, no drinking water in the rooms
Stayed 1 night in Jul 2023
Response from Mercure Nantes Centre Grand Hôtel - Enora on Aug 1, 2023
Dear Customer,We have drinking water in the room thanks to your water outlet in the bathroom or a bottle of non-sparkling water which is available to you in the room.Have a great day,The Reception Team - Enora

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and efficient. Staff very helpful
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2023
Response from Mercure Nantes Centre Grand Hôtel on May 31, 2023
Helo Mister James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Reception Team - Enora

8/10 Good

Aleksandr

Liked: Cleanliness, staff & service
Typical hotel, typical room, rather small and windows look to the wall Breakfast is good position is perfect Stuff is polite and friendly
Stayed 2 nights in May 2023

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the city centre. Staff were all very helpful & friendly. Would stay here again if in Nantes.
Response from Reception Team - Daphné on Mar 9, 2023
Dear Mr Wilson,Thank you for this review. We love read your compliments.We will be happy to welcome you again in our hotel.Best regards,

10/10 Excellent

Chin Lip

Stayed 1 night in Dec 2022
Response from Laurent STROZYK - Directeur Général on Dec 30, 2022
Merci à vous

10/10 Excellent

Hitesh Ramanlal

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truely superb location. All amenities and transport connections in close proximity. Abundance of varied restaurants. Facilities at hotel were great. A dedicated room with a Polti steam iron for those sharp looking clothes. Staff were all extremely helpful. Particular praise for Harry in the breakfast room for all his help. Breakfast choice extensive. Coffee was excellent. Would suggest labelling of those products suitable for vegetarians.
Stayed 4 nights in Aug 2022
Response from Laurent STROZYK - General Manager on Aug 24, 2022
Thank you very much for your positive feedback

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Location; good staff, great bed and pillows
Stayed 1 night in Jul 2022
Response from Laurent Strozyk, General Manager on Aug 17, 2022
Tkanks for this great note !

4/10 Poor

victor

Stayed 2 nights in Jul 2022
Response from Laurent Strozyk, Directeur Général on Aug 17, 2022
Cher Victor, Nous regrettons que votre séjour ce soit mal déroulé, N'hésitez pas à revenir vers nous directement pour nous donner de plus amples détails, Très cordialement

10/10 Excellent

Michael, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.Clean, comfortable bed, mini bar, AC. Parking is awkward and we found it easier to just pay a couple euros extra at the public underground lot just a block away.
Stayed 3 nights in Jul 2022
Response from Laurent STROZYK - General Manager on Jul 20, 2022
Thank you very much for your feedback I hope to welcome you at the Mercure Nantes Centre Grand Hotel for your next trip in Nantes

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central hotel offering clean rooms and friendly helpful staff, but very difficult to find and drive a vehicle to.
Stayed 1 night in Jul 2022
Response from Laurent STROZYK - General Manager on Jul 27, 2022
Thank you for your comments regarding your stay in our hotel Hope to welcome you again Best regards

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Laurent STROZYK - Directeur Général on Sep 2, 2022
Merci à vous

10/10 Excellent

Nour

Stayed 1 night in May 2022

8/10 Good

Mark, San Diego

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, but for one of Nates’ fanciest hotel, it has a little to show for. The rooms are small and outdated. Furnishing feels cheap. Bathroom showed a little mold formation, which isn’t never great for a 4* and above. Staff was friendly and welcoming.
Stayed 1 night in May 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job
Simple, corporate, modern. Good location, if a bit tricky by car (due to pedestrianised zone). Good breakfast. As usual, only BBC News in English. Bit pricey overall.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice family stay
Nice stay with my family in this hotel. The staff welcomed us very nicely and the room was nice with bathrobes and some nice toiletries products. Breakfast is very good
Stayed 2 nights in Oct 2019
Response from Laurent STROZYK, General Manager on Nov 15, 2019
Dear Guest, Thank you very much for taking the time to share your comments on Expedia after your stay. We are truly happy that you enjoyed our service and our location. All your compliments will be passed on to the team. Thank you for choosing the Mercure Nantes Center Grand Hotel and see you soon!

10/10 Excellent

Uddin, Atlanta

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. They helped us to purchase train ticket from Nantes to Paris which would have been very difficult to do on our own. Excellent service in comparison to another Mercure Hotel in Paris near Eiffel Tower where we stayed on our way back to US. The Paris Mercure is not a quality hotel, poor service, and the bathroom had no accessories, no soap, no shower gel, no shampoo, no body lotion. After repeated inquiry the never provided those during our one night stay. The blamed the house keeping. However, Mercure Nantes Center Grand Hotel has great staff and excellent service.
Stayed 2 nights in Sep 2019
Response from Laurent STROZYK on Sep 19, 2019
Dear Guest Thank you very much for your feed-back of your stay in my hotel We really appreciate your comments We hope to welcome you again Best regards Laurent STROZYK General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good quality hotel. Nice rooms , well appointed full of bright decoration and classy style. Difficult to find.
Stayed 1 night in Sep 2019
Response from L.STROZYK on Sep 11, 2019
Thank you very much for your comment! We know that the access to the hotel is difficult, that's why our team is available 24/7 to guide you. It will be a pleasure to welcome you again at the Mercure Nantes Centre Grand Hotel! Best regards, Laurent STROZYK, General Manager

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb suite for family of 4 with two young teenagers - always risky when says sofa bed but this sofa bed was sturdy big and comfortable / great stop over hotel and breakfast was superb - book it in advance to ensure cheaper
Stayed 1 night in Aug 2019
Response from L.STROZYK on Sep 6, 2019
Dear Denise, Thank you very much for your compliments and comments following your stay in Nantes. We are pleased to read that you enjoyed all our facilities and the city of Nantes. It will be a real pleasure to welcome you again to the Mercure Nantes Centre Grand Hotel ! Best regards, Laurent STROZYK, General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for a visit to Nantes
Location and room were excellent. Very convenient for all sights, staff very pleasant and very helpful. Gave prompt and clear directions to the hotel car park. We enjoyed our stay. Only downside was state of easy chairs in reception which were extremely grubby and give a very poor impression. They look totally out of place
Stayed 2 nights in Aug 2019
Response from Laurent Strozyk on Aug 30, 2019
Dear guest, We thank you so much for sharing your stay impressions with us. This always help us to improve ourselves. We hope to welcome you again in our hotel. Sincerely, Direction team

10/10 Excellent

Miamiswiss

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff at front desk, house keeping, and in the restaurant. Buffet breakfast was great and contained many items that I enjoy.
Stayed 1 night in Jul 2019
Response from L.STROZYK on Sep 11, 2019
We are pleased to receive your comment following your stay at the Mercure Nantes Centre Grand Hotel. It will be a pleasure to welcome you again soon! Best regards, Laurent STROZYK, General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most welcoming and friendly (yet professional). I cannot rate them highly enough. The room was clean and quiet with effective air conditioning.
Stayed 3 nights in Jul 2019
Response from Direction team on Aug 30, 2019
Dear guest, We thank you for your feedback about your experience in our hotel. The team and I thank you for your good words about the staff and you can be sur ethat they will know about it ;-) It would be a pleasure for us to welcome you in your future stays in Nantes! Kind regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and efficient. Breakfast was good, cold meats,fruit, scrambled egg, bacon etc
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Jon, Hamble, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, high quality accomodation in the heart of Nantes, excellent access to the sights of the city.
Stayed 1 night in Nov 2018

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities, room comfort
Breakfast was charged as we left. No worth the money at all
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Nantes
Stayed 1 night in Sep 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very uncomfortable. I was expecting more. Staff was excellent!
Stayed 4 nights in Sep 2018