It always bothers me when a hotel is trying to unload their less favorable rooms on guests. We booked a junior suite and were offered a room upgrade for another 40 euros when we checked it. Since it was only one night we did not feel like we needed a larger room and elected to keep our original booking. When we got to our room on the top floor we found that it had only a skylight type small window that we did not like. When we went back to ask for a different room we were very quickly given a room on a lower floor with two large windows overlooking a garden. This room was the same size as the room we were first offered and obviously available. why wouldn't you offer your better rooms first?! This is the kind of thing that leaves a bad taste in my mouth and would absolutely prevent me from coming back. The hotel is otherwise very nice and in a good location. Ask to see the room first and do not accept something you do not like.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
First of all thank you very much to have stayed with us while visiting Nantes.
I respect your comment about the room, nevertheless it is quite surprising.
Before booking I am sure you read that the hotel is the result of the renovation of the former Court House dated 1868!
You can then easily understand that all bedrooms are different from each other.
Your taste can also be different from other guests, because some guests request only rooms on the top floor.
Indeed the hotel is not a brand new building where all bedrooms and suites are exactly the same...Indeed no surprise.
We want the guests to live an exceptional experience while staying in a former Court House. That's our purpose.
That said, we hope we will have the pleasure to welcome you again.
Yves Grardel (General Manager)