8/10 Good
Jacqueline
Jan 26, 2024
Liked: Cleanliness, property conditions & facilities
This was a near-perfect stay. My room was spacious & modern, beautiful lake view, good elevator, heater worked, good wifi, quiet location, very close to pier. I really enjoyed my stay/room.
My only complaint is there was no on-site staff available to assist, and only one staff member spoke English. (A second staff member also spoke some.) No one was there to greet me in person or provide tourist information (key left outside door in an envelope).
I appreciate that I was able to store my luggage a few hours, however when I returned to pick it up and rang the bell, the person on the other end spoke no English and didn't understand I was there to pick up my bag. I could have missed my bus because of the delay. (I found someone on the street who could speak English and translate for me, so it all worked out in the end.)
As well, the only housekeeping service that was offered/enquired on was the garbage. If you want more, you will need to ask/persist. (And if they don't ask you about garbage, don't assume it will be done automatically for you.)
Suggestions:
- a lamp beside the bed.
-such a beautiful view of the lake, but no comfortable chair to pull up to the window. (Maybe I could have moved the couch?)
- please leave a few ENGLISH maps in the lounge
- a top sheet or extra blanket would be nice
- there was no in-room coffee available, only tea
TIPS:
- viewing deck on top floor, but open very limited hours
- staff at the cafe next door had a bldg fob
Jacqueline
Stayed 2 nights in Jan 2024
