Exterior

Reviews of The Richforest Hotel Sun Moon Lake

3.5 out of 5
The Richforest Hotel Sun Moon Lake
No.31, Shuixiu St., Yuchi, Nantou County

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 424 reviews" "
Rating 8 - Good. 178 out of 424 reviews" "
Rating 6 - Okay. 45 out of 424 reviews" "
Rating 4 - Poor. 13 out of 424 reviews" "
Rating 2 - Terrible. 3 out of 424 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

WEN LIANG

Stayed 1 night in Dec 2023
Response from 日月潭儷山林會館 on Dec 21, 2023
非常感謝您抽空評分,歡迎您再度光臨。

10/10 Excellent

CHING HSUN

Stayed 1 night in Dec 2023
Response from 日月潭儷山林會館 on Dec 21, 2023
非常感謝您抽空評分,歡迎您再度光臨。

10/10 Excellent

Hsin-Lan

Stayed 1 night in Nov 2023
Response from 日月潭儷山林會館 on Dec 10, 2023
非常感謝您抽空評分,歡迎您再度光臨。Thank you for your evaluation, we’re looking forward to seeing you again.

10/10 Excellent

I-Wen

Stayed 1 night in Sep 2023
Response from 日月潭儷山林會館 on Oct 16, 2023
非常感謝貴賓給予我們10分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

8/10 Good

Teck Seng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall, the stay was pleasant. Except that we suffered from 30 insect bites (likely mosquitoes) - would have been better if the hotel cautioned us or provided insect repellent (more on increasing awareness and prevention to make the stay even better).
Stayed 3 nights in Sep 2023
Response from 日月潭儷山林會館 on Sep 25, 2023
We highly appreciate your opinion, your valuable suggestion will be our further improvement. Looking forward to seeing you again.

10/10 Excellent

James

Stayed 2 nights in Jun 2023
Response from 日月潭儷山林會館 on Jun 26, 2023
Thank you for your evaluation, we’re looking forward to seeing you again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good lake view from the room!
Stayed 1 night in Jun 2023
Response from 日月潭儷山林會館 on Jun 26, 2023
Thank you for your evaluation, we’re looking forward to seeing you again.

6/10 Okay

MINORU

Stayed 1 night in May 2023
Response from 日月潭儷山林會館 on Jun 9, 2023
非常感謝貴賓抽空撰寫評語,此次的入住未達成您的期待,十分的抱歉,期盼您告知我們可調整的地方,讓我們能有改善的機會,謝謝。

10/10 Excellent

Ching han

Stayed 1 night in Mar 2023
Response from 日月潭儷山林會館 on Apr 4, 2023
非常感謝貴賓給予我們10分表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023/03
可能住的人不多沒遇到隔壁很吵之類的問題 住處廁所很乾淨滿意,但地毯有些疑慮,整間木頭味很香,陽台舒適只是現在日月潭水少所以不好看,早上外面有施工在陽台會被影響 早餐普通
Stayed 1 night in Mar 2023
Response from 日月潭儷山林會館 on Mar 30, 2023
謝謝您蒞臨日月潭儷山林會館,非常感謝您的回饋,您的反應我們聽到了,我們非常重視您的感受,我會將您的意見轉達給相關部門進行討論及檢視。館內的硬體設備我們持續更新中,我們也非常注重任何一位客人的回饋,希望能給每一位客人都能有舒適感受,未來我們也將會持續調整、進步。同時感謝您支持與信任,我們將繼續努力,為您提供更加舒適與溫馨的入住體驗。期待您下次再度光臨,祝福您一切順心愉快

8/10 Good

Wendy

Stayed 2 nights in Mar 2023
Response from 日月潭儷山林會館 on Mar 30, 2023
非常感謝貴賓給予我們八分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

10/10 Excellent

Yung-nien

Stayed 1 night in Mar 2023
Response from 日月潭儷山林會館 on Mar 30, 2023
非常感謝貴賓給予我們十分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

8/10 Good

JUI HSI

Stayed 1 night in Mar 2023
Response from 日月潭儷山林會館 on Mar 30, 2023
非常感謝貴賓給予我們八分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

10/10 Excellent

No min

Stayed 1 night in Feb 2023
Response from FD on Feb 24, 2023
非常感謝貴賓給予我們10分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

10/10 Excellent

Philip

Stayed 1 night in Feb 2023
Response from 儷山林會館日月潭館 on Feb 19, 2023
非常感謝貴賓給予我們10分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

10/10 Excellent

SHAOMIN

Stayed 1 night in Feb 2023
Response from 儷山林會館日月潭館 on Feb 17, 2023
非常感謝貴賓給予我們10分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

4/10 Poor

yuchieh

Stayed 1 night in Jan 2023
Response from 儷山林會館日月潭館 on Jan 29, 2023
非常感謝貴賓抽空撰寫評語,此次的入住未達成您的期待,十分的抱歉,期盼您告知我們可調整的地方,讓我們能有改善的機會,謝謝。

10/10 Excellent

TSE-CHAO

Stayed 1 night in Jan 2023
Response from 儷山林會館日月潭館 on Jan 15, 2023
非常感謝貴賓給予我們10分來表達您的此次的體驗,您的支持與肯定對我們來說非常珍貴,期待您下次再度光臨。

10/10 Excellent

Yu Chin

Stayed 1 night in Dec 2022
Response from 日月潭儷山林會館 on Nov 30, 2023
感謝貴賓的回饋,謝謝您給予我們的高度肯定,我們會繼續維持服務熱忱,環境舒適,期待您們下次的再次蒞臨。

8/10 Good

Po Wen

Stayed 1 night in Dec 2022
Response from 儷山林會館日月潭館 on Dec 25, 2022
親愛的貴賓您好:感謝貴賓願意花時間寫下您的此次的體驗,您的支持與肯定對我們來說非常珍貴,我們會持續努力提供更優質的服務。期待您下次再度光臨。

6/10 Okay

SIOU PING

Stayed 1 night in Oct 2022
Response from 儷山林會館日月潭館 on Nov 25, 2022
非常感謝貴賓抽空撰寫評語,此次的入住未達成您的期待,十分的抱歉,期盼您告知我們可調整的地方,讓我們能有改善的機會,謝謝。

6/10 Okay

CHING HSUN

Stayed 1 night in Aug 2022
Response from 儷山林會館日月潭館 on Sep 18, 2022
非常感謝您抽空評分,歡迎您再度光臨。

10/10 Excellent

KUEIHSIUNG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from 儷山林會館日月潭館 on Sep 18, 2022
非常感謝您抽空評分,歡迎您再度光臨。

8/10 Good

YEN-WEN

Stayed 2 nights in Jul 2022
Response from 儷山林會館日月潭館 on Aug 10, 2022
非常感謝您抽空評分,歡迎您再度光臨。

8/10 Good

Yupei

Stayed 1 night in Jul 2022
Response from 儷山林會館日月潭館 on Jul 23, 2022
非常感謝您抽空評分,歡迎您再度光臨。

8/10 Good

Hung Chi

Stayed 1 night in Jun 2022
Response from 儷山林會館日月潭館 on Jul 23, 2022
非常感謝您抽空評分,歡迎您再度光臨。

6/10 Okay

CHIN LIEN

Stayed 1 night in Mar 2022
Response from 儷山林會館日月潭館 on Mar 31, 2022
感謝CHIN LIEN 貴賓的評分,非常感謝您抽空撰寫評語,感謝您對本飯店的讚美及建議,歡迎您再度光臨。

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly.
Stayed 1 night in Dec 2021
Response from FD on Jan 2, 2022
親愛的貴賓 感謝您的評論。 很開心您有愉快的假期。 希望很快與您再次相見。

2/10 Terrible

Huei chu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from FD on Jan 2, 2022
親愛的貴賓 感謝您的評論。 很遺憾未能使您滿意。 我們會再檢討與改善提升更好的服務。 再次感謝您的蒞臨

10/10 Excellent

Wang

Stayed 1 night in Dec 2021
Response from FD on Jan 2, 2022
親愛的貴賓 感謝您的評論。 很開心您有愉快的假期。 希望很快與您再次相見。

8/10 Good

CHUNTO

Stayed 2 nights in Nov 2021
Response from FD on Nov 12, 2021
親愛的貴賓 感謝您的評論 感謝您此次的蒞臨。期待您下次的來訪 謝謝

10/10 Excellent

JIA RONG

Stayed 2 nights in Oct 2021
Response from FD on Oct 26, 2021
親愛的貴賓您好 感謝您此次的蒞臨。 謝謝您對我們肯定與支持,希望很快有機會再次與您相見

4/10 Poor

chunghsu

Stayed 1 night in Oct 2021
Response from FD on Oct 6, 2021
親愛的貴賓 感謝您的評論 很抱歉未能讓您感到滿意 我們會再持續檢討 再次感謝您的蒞臨

10/10 Excellent

Hui-lung

Stayed 1 night in Aug 2021
Response from FD on Sep 18, 2021
親愛的貴賓 感謝您的評論。

10/10 Excellent

CHIHUNG

Stayed 1 night in Aug 2021
Response from FD on Sep 18, 2021
親愛的貴賓 感謝您的評論。

10/10 Excellent

YunTing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gateway
Wonderful hotel with great view. Staff are friendly and the facility is nice and clean. Will definitely visit again.
Stayed 1 night in May 2021

10/10 Excellent

CHIUNGNI

Stayed 1 night in Apr 2021
Response from FD on May 19, 2021
親愛的貴賓 感謝您的評論

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from FD on May 7, 2021
親愛的貴賓 感謝您的評論。

10/10 Excellent

Rain

Stayed 2 nights in Apr 2021
Response from FD on Apr 19, 2021
親愛的貴賓 感謝您的評論

6/10 Okay

Midori

Stayed 1 night in Apr 2021
Response from FD on Apr 15, 2021
親愛的貴賓 感謝您的評論。

10/10 Excellent

Muh-Ren

Stayed 1 night in Mar 2021
Response from FD on Mar 14, 2021
親愛的貴賓 感謝您的評論

8/10 Good

Jerry

Liked: Amenities
Stayed 2 nights in Dec 2020
Response from FD on Jan 27, 2021
親愛的貴賓 感謝您的評論

6/10 Okay

chia yu

Traveled with family
Just cozy
It is not a new hotel. Service is not trained well, but cozy. The building is wooden. There is no elevator. Baby cart is needed to hand carry upstair, if room is not in first floor.
Stayed 2 nights in Nov 2020
Response from FD on Dec 9, 2020
Dear guest Thanks to your comments.

10/10 Excellent

Alex, Taipei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place, close to the sun moon lake Beautiful lake view hotel
Stayed 1 night in Sep 2020
Response from FD on Sep 11, 2020
親愛的貴賓 感謝您的評論。

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The first night we ask the ice for drink, the hotel said we don’t have ice become the machine was broken! And the breakfast was so normal, the swimming pool is small..anyway It’s not worth the price
Stayed 1 night in Aug 2020
Response from FD on Sep 11, 2020
親愛的貴賓 感謝您的評論。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Sun Moon Lake
An iconic hotel at Sun Moon Lake with its internal wooden structure. Room and spacious. Bathroom was big and came with bathtub and shower room. Bed was very comfortable. Included dinner set was delicious and room rate was value-for-money.
Stayed 1 night in Feb 2020
Response from FD on Mar 8, 2020
Dear guest Thanks to your comments. We are glad to hear you have great time at hotel.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very good location, facing the lake.within walking distance you can visit many place. the staff there is very helpful and willing to serve, very good.
Stayed 1 night in Feb 2020
Response from FD on Mar 2, 2020
Dear guest Thanks to your comments.

8/10 Good

Li

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from FD on Feb 19, 2020
親愛的貴賓 感謝您的評論

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is very clean and comfortable. I spent a great time here
Stayed 1 night in Oct 2019
Response from FD on Oct 15, 2019
Dear guest Thanks to your comments.

4/10 Poor

YL, Singapore

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property looked really good on Expedia site with good reviews but turned out disappointing. No Expedia Gold+ room upgrade was offered, not even after I prompted. Rooms were not soundproof and as the entire estate is built on wood, you can actually hear the conversation of your neighbour's room next door. Buffet breakfast was okay quality, but cloth cover on chairs were worn and torn. Gym was barely existent, with 4 old cardio machines and a rack of rusty dumbbells.
Stayed 1 night in Oct 2019
Response from FD on Oct 15, 2019
Dear guest Thanks to your comments.