Exterior

Reviews of The Wen Wan Resort Sun Moon Lake

5 out of 5
The Wen Wan Resort Sun Moon Lake
No.139, Jhongsing Rd., Shueishe Village, Yuchi, Nantou County

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 318 reviews" "
Rating 8 - Good. 92 out of 318 reviews" "
Rating 6 - Okay. 49 out of 318 reviews" "
Rating 4 - Poor. 32 out of 318 reviews" "
Rating 2 - Terrible. 24 out of 318 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lake view
We stayed at the room on the 7th floor the lake views were amazing highly recommended. We had a good experience at the hotel the staff are friendly, would come back again.
Stayed 2 nights in Feb 2021
Response from The wen wan resort on Mar 15, 2021
we are thrilled you enjoyed your time with us and appreciated the comfort, and warm welcoming service we love to provide,sincerely appreciate your great review to our lake view,and we look forward to greeting you again at Sun moon lake The Wen Wan Resort. The Wen Wan Resort Sun moon lake

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
So So
I can understand that vacation resorts and hotels in Taiwan don't get too many western visitors but I do believe they need to ramp up their English skills a bit and also learn what we expect in terms if service. Taiwan has so much to offer and when the government eventually decides to push for Taiwan as a vacation spot the flood gates will open! Check-in at Wen Wan was lengthy but worked out well after 3 people from the staff were involved in the paperwork. I don't want to sound woke or patronizing but asking for a dinner table at the restaurant should not result in them having a 3 minute phone conversation with their management, followed by management explaining to their guests how expensive this particular restaurant is. We ended up leaving the table and going downtown for dinner and by the looks of the restaurant, their other guests seem to have made the same decision. Room was clean, quiet and of high standard with nothing missing, great view of Sun Moon Lake and impeccable room service.
Stayed 1 night in Feb 2021
Response from The wen wan resort on Mar 15, 2021
We regret that your experience with one of our restaurant staff was not positive. Your feedback will be reviewed with our team so that we can provide only the best service to our guests. Thank you for sharing your valuable feedback and hope that you will reach out to us directly during your visit should you need any assistance. The Wen Wan Resort Sun moon lake

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view for New Year’s Eve fireworks
Luxurious hotel room with a great view of the lake. Stayed here for New Year’s Eve and saw the fireworks from our room’s balcony! Hot tub inside the room was amazing too. Would definitely come again!
Stayed 1 night in Dec 2020

10/10 Excellent

ShengYang

Liked: Staff & service, room comfort
Great Lake view and hot spring bath
The room was great with spectacular view. However, the meal and the bath could be improved.
Stayed 1 night in Dec 2020

10/10 Excellent

ShengYang

Liked: Staff & service, property conditions & facilities, room comfort
specular view and location
The room is great and the bath was a hot spring. Definitely, we hope we can come back soon. The dinner set can be improved tho. The same food for dinner was provided during our two nights stay.
Stayed 1 night in Dec 2020

4/10 Poor

John, Taiwan

Traveled with family
Liked: Amenities
Disliked: Staff & service
1.訂二床正湖景卻給一大床側湖景 還被樹擋住2.禁煙房間床上枕頭上充滿菸味 3.前一位房客吃完的日月潭紅茶蛋捲空盒丟在床頭櫃沒人清理 4.餐廳晚餐火鍋湯頭比白開水還淡 葉菜類泛黃發黑 金針菇根部沒切 連土都沒洗乾淨 5.早餐熟食三催四請才有人補 服務人員為外籍 溝通不良 負責煎蛋跟煮麵林玉珠小姐身兼二職 服務態度不佳 蛋沒全熟請他幫忙補煎不願配合 要求炒蛋卻回自己把蛋黃用破即可 令人不知所云
Stayed 1 night in Oct 2020

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally terrible
It was really terrible. My family and I stayed for one night. We tried to check in at 4:30 pm but the room was given at 5:20pm. They were supposed to be ready at 3:00pm. Restaurant was dirt and the leftover could be seen on the table and floor. The kids’ playground was not locked and did not mention any maintenance or stuff like that. It was not Arth to pay USD570 to stay in that hotel.
Stayed 1 night in Aug 2020

10/10 Excellent

A.S., Los Angelos, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Jin, Toronto

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service . Price is high but value is low.
Stayed 1 night in Dec 2019

8/10 Good

Kai

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent, fantastic location only a five min. walk to main attractions etc. Staff excellent also. Will deffo stay again.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is good. The restaurant offers good meal. We enjoy eating there.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Rena on Apr 30, 2019
感謝您入住我們的飯店。感謝您的意見反應!

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from 日月行館 on Mar 12, 2019
親愛的貴賓您好,感謝您的評分,您的建議對我們來說都是進步的動力,感謝您寶貴的意見。

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good breakfast, good view, over priced.
Unable to turn off light to entry way and night stand without turning off the main power which cuts off power to the toilet for flushing and for charging phones. Good breakfast, good view, over priced.
Stayed 1 night in Jan 2019
Response from Rena on Feb 20, 2019
Dear Anonymous,thank you for your comments, our team will discuss the room lighting switch for you, for further discussion.

4/10 Poor

Tony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good view, hot tub in room, Cannot turn off lights
First the good. The location is beautiful, it's on top of a hill over looking Sun Moon Lake. It has very nice view from the room, free water in the room, and a great Taiwanese breakfast. You also get to visit the observatory for free. There is also a hot tub in the room with hot springs. Here's the bad. The room has a main power switch by the door. In order to turn off the entry lights and lights under the night stand you would have to shut off the main power. Which means the toilet stops working (yes, you cannot even flush), there is no power to the outlets (You want to charge your phone? forget it). Also, they only have feather bedding and pillows. There are no foam pillow or even a blanket without feather. If you're allergic to feather, and like a dark room. This place is not for you.
Stayed 1 night in Jan 2019
Response from Rena on Feb 20, 2019
Dear Tony, thank you for your good advice and support and care. As for the inconvenience of the power switch and the material of the pillow quilt, we will adjust and improve.Thank you again for choosing The Wen wan Resort, we look forward to serving you again in the near future. Erin Ding, CEO, The Wenwan Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very comfortable, there so many reviews saying is bad, so I was kind of hesitate , but I was glad I did pick this hotel, the only complaint might be they put me on third floor, there is 4 trees blocking my view. Other than that, yes I would be back again!
Stayed 1 night in Jan 2019
Response from Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake on Jan 18, 2019
Dear Valued guest, thank you for choosing The Wenwan Resort Sun Moon Lake, an incredible combination of mountain and water. Located at the highest point of The Lalu Pennisula, the Skydeck offers an unbelivable 270 degree view of the magnificent Sun Moon Lake, the best view available ever. Experience the amazing natural healing power of Phytoncide with the presence of Century-old Camphor trees. And of course, the in-room scenery hot-spring in all our guest-rooms, surrounded by pure nature. Come again and explore the true beauty of Sun Moon Lake-the real value we offer. We look forward to have you here with us again in the very near future. Yours truly, Erin Ding, CEO, The Wen Wan Resort, Sun Moon Lake

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from 日月行館 執行長 丁稼蓁 敬上 on Dec 15, 2018
親愛的日月行館貴賓您好:感謝您選擇日月行館以及給予我們寶貴的意見,很高興得到您的滿分評價,謝謝您將日月行館的舒適度分享給網友,能過獲得您的認同及讚美是我們最大的榮幸。提供友善及貼心的服務正是我們希望給每位旅人在日月行館最美的回憶。,期待您的再次光臨,讓我們繼續為您提供高品質的服務。敬祝事事順心。

6/10 Okay

Hing Chuen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018
Response from 日月行館 執行長 丁稼蓁 on Dec 8, 2018
親愛的日月行館貴賓Hing Chuen您好:感謝您選擇日月行館以及給予我們寶貴的評價,期待您的再次光臨,讓我們繼續為您提供高品質的服務。敬祝 萬事如意、事事順心。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this property, however it is starting to show some age. Still probably the best location to enjoy Sun Moon Lake. The staff was pleasant, but lacking at times in communicating. Our room was not ready at check-in, yet occupancy was very low - so unsure why we waited. The free shuttle wasn’t running on schedule which meant needing to walk back up the hill - good exercise, but not so fun in the rain. The hot spring tubs in the rooms are Devine and well worth the experience. Dining staff were not very efficient- again it was not very busy...and we were not in a rush. The best service was from the bell man and shuttle driver when we arrived who took us down the hill to explore the city while we killed some time waiting for the room. He provided great information on activities and was very friendly and helpful (sorry not to get his name - but they need more of him on staff.) By no means would I discourage staying at Wen Wan - it is a magnificent place - must have caught it on an off couple of days.
Stayed 1 night in Oct 2018
Response from The Wen Wan Resort Sun Moon Lake-Carrie Huang on Oct 25, 2018
Dear guest, Thank you for your comment, and sorry for all the inconvenience caused. Your comment is very helpful for us to get better. We'll do our best to solve all the problem you met and hope you'll be able to come back to have a different experience in the near future. Wish you all the best.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2018
Response from 日月行館執行辦公室經理 黃馨瑤 on Oct 25, 2018
親愛的貴賓您好,感謝您的評分,您的建議對我們來說都是進步的動力,感謝您寶貴的意見。

6/10 Okay

Meg, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet. Friendly staff, courteous and helpful. However, tough to arrange for hotel shuttle to pick up from the pier.
Stayed 2 nights in Sep 2018
Response from Rena on Sep 23, 2018
I appreciated your time and effort.

10/10 Excellent

SOO NANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is excellent. A good place to relax and enjoy the hotspring
Stayed 2 nights in Sep 2018
Response from Rena on Sep 22, 2018
Thank you. Please come again!

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, excellent service, unbelievable room with a view, hot spring bathtub and outstanding restaurant.
Stayed 2 nights in Aug 2018
Response from The Wen Wan Resort Sun Moon Lake Carrie Huang on Sep 18, 2018
Dear Guest, Thank you for your comment, it was our honor to have you visiting our hotel. Hope you to visit next time to enjoy the amazing lake view with us.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Not up to expectation
It's not up to expectation for this level of hotel. No choice for dinning, only buffet. Swimming pool and gym is very basic. Despite this hotel isn't opened for many years, signs of wearing out appears.
Stayed 2 nights in Aug 2018
Response from The Wen Wan Resort Sun Moon Lake-Carrie Huang on Sep 16, 2018
Dear Guest, Thank you for your suggestion, it's our power to get better. Hope you'll come back next time to enjoy the amazing sun moon lake.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Room, bathroom, service and check in was amazing. There’s a beautiful 11th floor observatory with glass flooring to overlook sun moon lake for hotel guest. The hotel is on top of a little hill, so it’s just a little walk away from the main busy street!
Stayed 1 night in Jul 2018
Response from The Wen Wan Resort Sun Moon Lake Carrie Huang on Sep 18, 2018
Dear Guest, Thank for your comment, it's our honor to have you here. Hope you will come back to our hotel next time to enjoy the amazing view of sun moon lake.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wen Wan Resort
Wen Wan is one of the more expensive properties in the Sun Moon Lake area, and rightfully so as it sits on top of a hill overlooking the lake. Most of the rooms have a direct view of the lake. Only the triple and family quads seem to be located on the western corner where the lake view is slightly limited. This is a very old property, and one of the more expensive—for the average Taiwanese—property. As a result, the occupancy seems pretty low for most of the year. This means that while the rooms are not in use, mold growth and insect manifestation is inevitable. If you are planning a hot spring spa trip, please make sure you rinse the in-room tub area before you fill it. You will notice the tub has a lot of growth and death being washed away. Also, be careful when you go in the shower/bath area, because the watermakes it very slippery. Despite this danger, our room did not have a non-slip rubber pad. I nearly slipped and fell, but my leg hit the side of the tub, and took the brunt of the fall. The rooms are very spacious, have great amenities, and the beds are very comfortable. However, there is no way to turn off absolutely every light at night. If you cannot sleep unless it is absolutely pitch black, make sure you bring an eye mask. Breakfast is entirely geared toward the Taiwanese tastebud. If you want an American breakfast, go somewhere else. There is a Starbucks just down the hill. The nearest MacDonald’s is about ten miles away in Puli township.
Stayed 1 night in Jul 2018
Response from The Wen Wan Resort Sun Moon Lake-Carrie Huang on Sep 16, 2018
Dear Guest, Thank you for your suggestion, it's our power to get better. Hope you'll come back next time to enjoy the amazing sun moon lake.

10/10 Excellent

Glady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, lovely view
Beautiful hotel with big spacious rooms, love the view of the beautiful sun moon lake and it also had a balcony. Our kids loved the connecting toilet as it was an area of hide and seek for them. Surrounding area was peaceful private and had great view as well. Only pity is the lobby was under renovation at the time of our visit, so there were drilling noise in the morning. Otherwise everything was great
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing hotel
Amazing food. Great views. Nice in-room spa that doesn't smell of rotten eggs.
Stayed 2 nights in Jul 2017

8/10 Good

Sharon, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a gorgeous view of Sun Moon Lake
This hotel was pricey, but we really loved the view of the lake, The Hot Springs bath, and the extraordinary service by the staff.
Stayed 2 nights in Jun 2017

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Hotel
My stay at the Wen Wan Resort was excellent. My family of four - all adults - stayed in a room with two king beds and it was roomy enough and very nice especially the shower with Japanese style tub. It was located on the top of the hill but walking up from the dock area only took about 10 minutes. We also used their shuttle service to the bus terminal and the driver made sure that we caught the bus on-time. Very thorough. The breakfast buffet had the western and Chinese style foods and we really enjoyed the Chinese breakfast. The only thing that I thought it was lacking was the transfer service from the bus terminal to the hotel. Obviously the hotel provides the free shuttle but we were not informed when we booked, so we took a taxi to the hotel which took only 3 minutes but the taxi charged way more. It would have nice if they informed us about it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery
The view is breathtaking

8/10 Good

Catherine, Singaporw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for a holiday
service from staff throughout the hotel is great. From desk Jason was particularly good with follow up to make arrangements. The pleasant surprise was the 7 course dinner with free wine.at the Chinese restaurant. Dinner was really fantastic.

10/10 Excellent

Ji-Kung

Stayed 1 night in Dec 2022

8/10 Good

Yu Feng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

YuTing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好!幫忙好友在床上鋪上玫瑰花瓣,慶祝蜜月之旅!
Stayed 1 night in Sep 2022

2/10 Terrible

Chang Jung

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
三萬多一晚的旅館,服務品質如此之差就算了,泳池沒有過濾清潔的情況下完全沒告知房客,跳進去才發現全是油跟青苔,周遭完全沒有工作人員還要我們自己去詢問泳池是否有問題才知道不行游。拜託去住附近其他旅館絕對都比這間好!
Stayed 1 night in Sep 2022

10/10 Excellent

CHIN MAO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的日月潭5星級飯店。
能入住日月行館,在日月潭是一間非常棒的五星級的飯店。 在後疫情時代的這家五星級飯店仍然維持一樣的價格水準。 餐點非常的棒。房間非常的乾淨舒適。 沐浴備品非常的齊全優良。 他的景觀是日月潭的中心點,最棒的景觀就在這裡。 總之在日月潭周遭的五星級飯店,日月行館的CP值當屬最好最棒的。
Stayed 1 night in Aug 2022
Response from christine on Aug 30, 2022
感謝您選擇日月行館。很歡喜貴賓這次有很棒的住宿體驗,您的滿意是我們進步的動力,再次感謝您。

8/10 Good

PO-CHUN

Stayed 1 night in Aug 2022
Response from christine on Aug 30, 2022
感謝您的評論,您的支持是我們進步的動力,希望很快有機會為您提供服務

6/10 Okay

Chia Yu

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from christine on Aug 17, 2022
感謝您的評論,您的支持是我們進步的動力,希望很快有機會為您提供服務

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐很特別,頂樓用餐湖光山色盡入眼廉
Stayed 1 night in Jun 2022
Response from christine on Jun 26, 2022
感謝您選擇日月行館。很歡喜貴賓這次有很棒的住宿體驗,您的滿意是我們進步的動力,再次感謝您。

8/10 Good

pei fan

Stayed 1 night in Jun 2022
Response from christine on Jun 21, 2022
感謝您的評論,您的支持是我們進步的動力,希望很快有機會為您提供服務

10/10 Excellent

jih i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日月行館值得下次再來。高處賞湖光美景。
訂房時只有低樓層,辦理入住時Maggie大堂副理特別優惠升等高樓層。風景真的很漂亮,由高處可一覧整個日月潭的全景,美不勝收。溫泉池面對的是湖景,還有一個陽台也可以觀賞夕陽及日出的日月潭變化的美景,1樓的大堂挑高很高、頂樓的泳池、一泊二食(美食)。完全是五星級等值的享受。
Stayed 1 night in Jun 2022
Response from christine on Jun 21, 2022
感謝您選擇日月行館。很歡喜貴賓這次有很棒的住宿體驗,您的滿意是我們進步的動力,再次感謝您。

10/10 Excellent

Tungyi

Stayed 1 night in Jun 2022
Response from christine on Jun 21, 2022
感謝您選擇日月行館。很歡喜貴賓這次有很棒的住宿體驗,您的滿意是我們進步的動力,再次感謝您。

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
晚餐主食很
Stayed 2 nights in Apr 2022
Response from 日月行館 on Apr 14, 2022
感謝您選擇日月行館入住。謝謝您的評論。

10/10 Excellent

SSU HSIEN

Stayed 1 night in Apr 2022
Response from 日月行館 on Apr 8, 2022
感謝您選擇日月行館。很歡喜貴賓這次有很棒的住宿體驗,您的滿意是我們進步的動力,再次感謝您。

8/10 Good

HSIANg-min

Liked: Staff & service, property conditions & facilities, room comfort
我們這次選擇一泊二食的方案,早餐豐富,選擇很多,但是晚餐的牛排非常不行,肉熟到連刀子都切不下去🙄雖然其他前菜都不錯,主餐部分後來有請廚房再幫我換一份, 一客3000元的價位,主餐是這樣子的方式呈現實在無法接受⋯
Stayed 1 night in Mar 2022
Response from 日月行館 on Apr 8, 2022
您好,感謝您選擇入住日月行館。對於餐飲主食問題已經責成餐飲部主管了解並改進。很抱歉造成您這樣不愉快經驗,您的批評指教是我們進步的動力。再次謝謝您。

10/10 Excellent

Cheng lung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from 日月行館 on Mar 22, 2022
感謝您的評論,您的支持是我們進步的動力,希望很快有機會為您提供服務