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Reviews of The Cottages and Lofts at Boat Basin

3 out of 5
The Cottages and Lofts at Boat Basin
24 Old South Wharf, Nantucket, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 123 reviews" "
Rating 8 - Good. 21 out of 123 reviews" "
Rating 6 - Okay. 8 out of 123 reviews" "
Rating 4 - Poor. 5 out of 123 reviews" "
Rating 2 - Terrible. 5 out of 123 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Great
Stayed 4 nights in Oct 2023

2/10 Terrible

Sharon

Stayed 1 night in Sep 2023

10/10 Excellent

Cyndi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the tropical storm Lee all boats were canceled and we did not get to the island for our stay. They provided a full refund which was very nice. We hope to reschedule soon.
Stayed 1 night in Sep 2023

8/10 Good

Craig, Carlisle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location- can be subject to nightime noise
Stayed 3 nights in Sep 2023

10/10 Excellent

Gregory

Stayed 2 nights in Aug 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being right on the water and by the boats. Easy access to shops and places to eat. Loved the free bikes too. Staff was super nice and we had a great time.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kelly

Stayed 2 nights in Aug 2023

4/10 Poor

Erin, Branford

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
The level of disrepair this property is in is not only very disturbing and disappointing, but also extremely dangerous. The most concerning issue was the water POURING into the closet in the bedroom from the ceiling, anytime the air conditioning was on. It was leaking a significant amount of water immediately next to the electric breaker panel, a clear fire risk. I called twice to express concern. The first time they sent a maintenance man, that basically did nothing. The second time a kind manager (Shawn) called other hotels to see if they could accommodate our dogs and they could not. The other issue with Sea Siren Cottage, besides the fact is NOT on a wharf or the boat basin at all, is the volume of noise from The Gazebo Bar. It sounded like a rave until all hours of the morning and we essentially were unable to sleep. Furthermore, the Sea Siren Cottage was lipstick on a pig and falling apart. The couch was faded and looked dirty, the door to the deck had been kicked and was rotting, the windows were cracked, there were wires sticking out on the deck and at least an inch of moss growing, showing it had not been cleaned at all this season. The floors were very scratched, the door frame was held together by hot glue from a glue gun, and there was no deadbolt on the bedroom door that went to stairs to the ground. The bathroom vanity was rotting where it met the floor and the radiator cover was hanging off of the radiator.
Stayed 3 nights in Jun 2023

2/10 Terrible

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very old and run down- we switched to the white elephant and loved it
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t stay anywhere but HERE!
Amazing! Perfect location, friendly staff and amazing views!
Stayed 3 nights in May 2023

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, cottage had everything we needed ! Staff were all so pleasant. Only complaint is that we wish we could have stayed longer!!
Stayed 1 night in May 2023

10/10 Excellent

Steven

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
You are paying for location and this has it! NO water pressure in shower, but that is why it's eco friendly. Staff could not be more friendly and welcoming!! Food around is best of the best! Can be noisy but you are in a marina. Needs updateing but so nice you don't notice. Your not paying to be in the room. Quahog says great vacation spot. 4 paws up!
Stayed 2 nights in Apr 2023

10/10 Excellent

stacey

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. The cottage was clean and plenty of space. The staff was supper nice .
Stayed 2 nights in Apr 2023

10/10 Excellent

Eileen and Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cottages are so cute and unique in a great location. There was a slight problem getting the sofa bed set up as we had to move the table but apart from that our stay was perfect!
Stayed 3 nights in Aug 2022

4/10 Poor

Scott, Kerhonkson

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At $2,000 a night, we expected something different. Instead, we experienced a dirty accommodation- which included stains on every piece of furniture possible. Entry hallway was disgusting. They should be embarrassed. Exterior of all stainless steel appliances was just plain dirty and in poor condition. Never again. Wonderful front desk staff.
Stayed 2 nights in Aug 2022

2/10 Terrible

Emil

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great, the property was VERY dated. Smelled like mildew, needs to be torn down.
Stayed 2 nights in Jul 2022

6/10 Okay

Jenifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pl
Stayed 2 nights in Jun 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
This place is an absolute gem. We loved being directly on the water, surrounded by yachts and central to downtown Nantucket. For the price I wish there was a coffee pot in the kitchen
Stayed 2 nights in Jun 2022

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic visit
Stayed 3 nights in May 2022

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Refurbished….
Nice location, very tired furniture and room, needs to be deep cleaned, painted and completely redone! Worst accommodations on our trip
Stayed 2 nights in May 2022

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once I got my bearings, I realized how close I was to so many places I wanted to see , eat or shop at
Stayed 2 nights in Oct 2021

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and water wise. Cottages are very basic for the dollars - it is all about location. The staff is very friendly and professional . Would Definately go back
Stayed 2 nights in Oct 2021

10/10 Excellent

Stefany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the amenities at this property. We were able to use the bikes, beach chairs and DVDs.
Stayed 2 nights in Oct 2021

6/10 Okay

Becky

Stayed 1 night in Oct 2021

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Heather

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly accommodating. They provided everything we needed for our pups from water bowls, food bowls, beds to a goody bag to take home with us. We arrived early and were surprised to get a check in right away! Location is fantastic - right in the heart of downtown, but on the water.
Stayed 1 night in Sep 2021

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle to the beaches. Attentive and accommodating staff. Dog friendly!
Stayed 4 nights in Sep 2021

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Eliza

Liked: Cleanliness
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in the heart of the harbor, a scenic area with many good restaurants.
Stayed 3 nights in Jul 2021

10/10 Excellent

Kathleen

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Howard

Liked: Cleanliness, staff & service, room comfort
Great for Marine Lovers!
The location is spectacular - if you like boats and the ocean and proximity to great food - as we do. The cottage was comfortable, though quite small for $750+/night. The bathroom needs a major overhaul - a bit too much like an old "head" on a sailboat!
Stayed 1 night in Jun 2021

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect girls weekend
Our girls’ weekend at The Cottages at the Basin was fabulous from the moment we checked in. The 2 bedroom cottage was clean and far more spacious than we anticipated. It was centrally located and close to the many shops and restaurants. The staff was friendly and attentive to our needs. We cannot wait to go back next summer.
Stayed 2 nights in Jun 2021

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly and doggone good
It was near perfection. We booked a dog friendly cottage. We got: a dog bed and 2 dog bowls (on loan), a fabulous location by the marina, a 3-room cozy cottage with a full kitchen, a keurig coffee maker with coffee and half and half provided and it felt all new and tidy. We had access to bicycles as available (they were). The town was less than a 2 minute stroll away. The dog didn’t get his anticipated doggie turn down service on his 2nd night, but he did get a goodie bag filled with toys, a fold up water bowl and poo bags. There were 2 rocking chairs and a table on our patio where we could have sundowners. It was quiet, clean and restful. Bliss!
The cottage
The view
Inside the cottage
The living room / kitchen / dining area
Stayed 2 nights in Jun 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cottages
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Location was great. Close to everything. Staff was very friendly. Room itself was not as expected. Bedroom was only big enough to accommodate the bed leaving little to no room to move around.
Stayed 2 nights in May 2021

8/10 Good

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Lovely view
The staff was wonderful. The room needed some updating. Couch had some stains and furniture was tattered and torn. The view was absolutely the best part.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what we were expecting for a White Elephant associated hotel. Dirty baking sheet left in oven from previous guest, kitchen table was not cleaned, hinge on door was broken, and the drain in the shower was broken as well. Considering the prices they charge in season, would expect nicer. Happy we went in the off season and didn’t spend the higher price for what we got.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

4/10 Poor

Frank

Liked: Cleanliness
No view, no outside access to deck or porch and overpriced for what you get.
Stayed 1 night in Sep 2020

8/10 Good

mary

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed in the "Aurora" cottage
We loved The Cottages overall. Ours was a very spacious, beautifully furnished two bedroom with a balcony that had a limited view. Only complaint is that the four of us had to share the one bathroom (two adult aged children). Also, we thought we would be right on the dock facing the water and we were not so make sure to ask before booking.
Stayed 3 nights in Sep 2020