- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities
Overrated Drinks expensive Will not be returning Worst hotel I have been to
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Lovely setting and very nice building with lots of old features. There are separate buildings meaning that some rooms need to be accessed by going outside, as does the spa and pool. This is fine unless it's cold or raining. The food was very good and beds comfortable, everything to a good standard. The thing that was not was access to the pool for children which wasn't made clear to my husband on enquiry before booking, despite asking. When we arrived and found that children weren't permitted in the pool from 5pm and only allowed in the following morning from 9-11, that basically ruined our evening. The whole idea of us having a stopover with our daughter here was a treat for her too, and this was a great let-down. The pool wasn't particularly busy, we were with one child, and there was one other couple with the same complaint and one child. If you have a policy like this please make it plain at the time of booking. I don't appreciate spending a couple of hundred pounds for this kind of experience, and had we known, we would have either booked elsewhere or not made the stop off at all. While the reception was very apologetic, there was no offer to make up for this inconvenience. Hence the average review, which is a shame.