Ratings based on 3 Verified Reviews

4.7 out of 5
4.7 Room cleanliness
5.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire UK

Fairmount Wow

Posted Dec 28, 2016
The hotel was set in a fantastic area, the staff were fantastic & very helpful. Food was diverse which will suit many taists. There was plenty of space for kids to run around in. The rooms were fantastic, clean & well maintained. I will be going back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, UAE

Stunning hotel

Posted Oct 2, 2016
Pros: The building, the grounds and the very friendly staff
Location: It was a long 4.5 hour drive from Nairobi so I would recommend flying to the nearby Nanyuki airport rather than driving. Safari was just 20 mins away.
Beautiful, historic building. The grounds are breathtaking and very well maintained with peacocks and other colourful birds wondering around. Lots of activities to choose from.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi

Nice hotel but over-priced

Posted Dec 17, 2015
Pros: The setting and the staff / service
Cons: Room renovations, relocation of generator
Location: Stunning scenery, animal orphanage is brilliant
A lot of things about this hotel are fantastic, particularly the staff and the setting. They have made some effort with renovations over the last few years but the room we stayed in (room 209) had some serious issues; you could hear the generator whenever it was running (including the siren to alert staff when it goes on/off), there was a very loud drip just outside the windows (it had been raining a lot) and the key card for the door failed on about 7 occasions (in a 24 hour period...). With the prices that are being charged we were INCREDIBLY DISAPPOINTED with the room, it really was scandalous.
Comment from Hotel Management
Feb 12, 2016 by Daniel Mbaabu, Hotel Management
Dear valued guest, Thank you for choosing Fairmont Mount Kenya Safari Club for your stay and taking the time to share your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We are very sorry to note your concern regarding the generator sound from your room and the key card not working on about seven occasions. We have addressed the issue and have taken steps to ensure that this does not happen again. Thank you once again for sharing your experience with us and we hope to have a chance to welcome you back in a not too distant future. Best regards, Daniel Mbaabu, Digital Marketing Manager, Fairmont Hotels & Resorts, Kenya