A lot of things about this hotel are fantastic, particularly the staff and the setting. They have made some effort with renovations over the last few years but the room we stayed in (room 209) had some serious issues; you could hear the generator whenever it was running (including the siren to alert staff when it goes on/off), there was a very loud drip just outside the windows (it had been raining a lot) and the key card for the door failed on about 7 occasions (in a 24 hour period...). With the prices that are being charged we were INCREDIBLY DISAPPOINTED with the room, it really was scandalous.
Comment from Hotel Management
Feb 12, 2016 by Daniel Mbaabu, Hotel Management
Dear valued guest,
Thank you for choosing Fairmont Mount Kenya Safari Club for your stay and taking the time to share your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings.
We are very sorry to note your concern regarding the generator sound from your room and the key card not working on about seven occasions. We have addressed the issue and have taken steps to ensure that this does not happen again. Thank you once again for sharing your experience with us and we hope to have a chance to welcome you back in a not too distant future.
Digital Marketing Manager,
Fairmont Hotels & Resorts, Kenya