Breakfast, lunch served; local and international cuisine, garden views
Check availability

Reviews of Regency Mount Kenya Hotel

3 out of 5
Regency Mount Kenya Hotel
Timau, Ethi, Meru County

Reviews

4.6
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

8/10 Good

Manish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, great service, great location
We enjoyed the trip thoroughly, the only setback was that there was no wifi at the hotel. Otherwise we had excellent food, and the view of Mt Kenya from the room was awesome. The hotel is aptly named.
Stayed 1 night in Oct 2020
Response from Snield on Oct 22, 2020
We enjoyed having you stay with us Mr. Manish, we will work on the wifi and we look forward to seeing you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this hotel
Fraudulent.location. Beware and avoid this hotel. The facilities are not as stated (no WiFi or TV) and the rooms (we had 3 rooms) were awful....dirty, bugs and webs...and septic smells on one room. Owner was dishonest in overcharging for transportation (we had no choice because we were stuck in middle of nowhere).. it is 35 km from fraudulent location shown on map!!!!
Stayed 2 nights in Apr 2019
Response from Bob on Jun 12, 2019
Dear Anonymous, thank you for taking the time to write abut us. Am sorry to hear of your disappointments. We will make sure the same is not repeated again.

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware...this hotel is a fraud
Worst place ever. Lie and over charge at every turn. Charge for extra water..giving only tiny ridiculous bottles per room each day..Really?! Most important, hotel is NOT in Nanyuki...the map coordinates are fake. It’s in middle of nowhere...10km down and awful road 35 km outside Nanyuki. Plus there is no WiFi in rooms and no tvs as advertised. WiFi in lobby is so weak, doesn’t work at all if more than 2 people online. So sad and frustrating to deal with deceptive and greedy owner. Shame on you Zarah.
Stayed 5 nights in Apr 2019
Response from S Nield on Jun 12, 2019
Dear Steve, Thank you for taking the time to write your review. We are sorry about the water size, as for the hotel location, it is not in Nanyuki town, its in Ethi, 35kms from Nanyuki next to Ngare Ndare Forest. There seems to be a mix up in the google maps as a search shows the hotel both in Nanyuki and our Actual location Ethi. We truly apologise.

6/10 Okay

Karen, Indio, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great biew
The staff was great, food was good, and the view was incredible. There is no tv or WiFi in room even though it says there is. There is an 11 kilometer drive on a dirt road to get to the hotel. The road is only suitable for trucks and 4x4s.
Stayed 1 night in Apr 2019
Response from Snield on Apr 23, 2019
We are glad you enjoyed your stay with us. We apologize about the tv and wifi in rooms, We will check with our adverts to see where it shows this and rectify this for future guests. It was our pleasure to have and we hope you enjoyed the free lunch as well.