Ratings based on 935 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clara

SPA AND FOOD WERE WONDERFUL

Posted Dec 4, 2017
Pros: The room had handicapped assessable shower which was great. The food was outstanding and staff was warm and friendly. Saw lots of pets too.
Cons: The shuttle could run earlier that 3:00 to go into town to the shops.
Location: The Oxbow market, the spice shop, and the Restaurant in Napa called COPIA that supports the in St. Helena cooking school. The Wineries too.
The Hotel/Resort is very large, staff was very helpful in giving directions and assisting when needed. The Thanksgiving buffet was outstanding, the on site restaurant and café were also great. The Spa and the Cave Man - Rock Massage was wonderful. The location is a little our-of town and the shuttle only started running at 3;00 P.M. ....had to drive into town and winery area. Enjoyed our visit and will return.
Comment from Hotel Management
Dec 5, 2017 by Guest Services, Hotel Management
Thank you for celebrating Thanksgiving with us and in the Napa Valley. We are so glad you were able to enjoy our many amenities including Spa Terra, Siena, Blend and our shuttle. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from san francisco ca

luxury hotel great spa

Posted Dec 1, 2017
Pros: room decor everything available in hotel and the spa
Location: restaurrants and wineries
Had a relaxing enjoyable experience. Except for the cocktail which wasn't to my like.
Comment from Hotel Management
Dec 2, 2017 by Guest Relations, Hotel Management
Thank you for staying with us and for sharing about your visit. We are so glad you were able to enjoy our beautiful guestrooms and a relaxing, enjoyable visit. We look forward to welcoming you back to The Meritage Resort and the Napa Valley again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location! short drive into town and vineyard

Posted Nov 22, 2017
Front desk staff not accommodating. We were made to wait until check in time exactly, before we could check in. They made no offers of any kind, except to wait in the lobby. The bar was closed, no where to change to use the pool, and no announcement when our room was ready,kept having to go to front desk and ask over and over, with a new person there each time.
Comment from Hotel Management
Nov 24, 2017 by Shashi Poudyal, Managing Director, Hotel Management
Dear R, Thank you for taking the time to share your experience with us regarding your recent stay. As you can imagine, I am thrilled you loved our location, however disappointed to learn that your experience at check-in was not what it should have been. I do appreciate this candid feedback and will share your comments with our management team. It is my sincere hope that you will reconsider a return visit to our resort, so we can provide you with a stay more reflective of our standards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Posted Nov 20, 2017
All staff provided outstanding care. Staff members were extremely accommodating and will to address any concerns. We had an excellent stay at this hotel.
Comment from Hotel Management
Nov 20, 2017 by Guest Relations, The Meritage Resort and Spa, Hotel Management
Thank you for staying with us, we're so glad you enjoyed your excellent visit and our outstanding team members. We look forward to welcoming you back to the Napa Valley again soon.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Romantic Napa getaway

Posted Oct 31, 2017
Pros: Location, lots of parking, quiet, excellent service, luxurious
Location: Spa and wine cave onsite
Just returned from an amazing and relaxing 2 night stay at the Meritage. Beautiful setting away from the bustle of the streets of Napa. Spacious, modern rooms with comfy beds and luxurious linens. Really loved having an adults only pool and jacuzzi away tucked just behind the main building. Service and amenities were impeccable everywhere. Didn't have a chance to tour the onsite vineyard or the spa - will save that for next time.
Comment from Hotel Management
Nov 1, 2017 by Guest Relations, The Meritage Resort, Hotel Management
Thank you for staying with us for a beautiful romantic getaway. We are so glad you were able to enjoy our many amenities including adults only pool and Estate Cave. We look forward to welcoming you back to the Napa Valley again soon so that you can continue to explore and experience.
4 out of 5
by A verified traveler from anyelope

Not worth the price!

Posted Oct 30, 2017
If you got the standard room ... you migh as well stayed at motel 6 ... the facilities are cool but not kid friendly ...
Comment from Hotel Management
Oct 31, 2017 by Guest Relations, The Meritage Resort, Hotel Management
Thank you for staying with us and for sharing about your visit. We do hope to welcome you back to the Napa Valley again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel , location ideal

Posted Sep 18, 2017
Pros: The hotel facility was of good standard, staff were generally very friendly
Cons: Check in time. Use of spa facilities
Location: Good location for visiting the valley
Was a good hotel experience overall, Looks like the hotel is heavily booked, so we were not able to check in before the 4 pm time which is a bit later than most hotels One would think that if guests check out at 11 am rooms should be ready by 3 pm. Hotel guests are required to buy a day pass to use spa facilities at $50.
Comment from Hotel Management
Sep 22, 2017 by Guest Relations, The Meritage Resort, Hotel Management
Thank you for staying with us and for sharing about your visit. We are so glad that you were able to enjoy our amenities and able to meet many of our friendly team members. We look forward to welcoming you back to the Napa Valley again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with a great view and location.

Posted Sep 14, 2017
Enjoyed the wine cellar and the pool. Staff were very friendly and helpful.
Comment from Hotel Management
Sep 15, 2017 by Guest Relations, Meritage Resort, Hotel Management
Thank you for staying with us. It's great to know that you enjoyed our beautiful resort and location, while also taking advantage of some of our amenities including pool and Estate Cave tasting room. We look forward to welcoming you back again soon.
4 out of 5
by Richard

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Thank you so much for staying with us. We are so glad that you enjoyed your visit and we hope to welcome you back to the Napa Valley again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakland,CA

LosLopezFamilia

Posted Sep 6, 2017
We decide to get away at the last minute for the long holiday weekend. It was the greatest idea. It's a wonderful place to get away and to be pampered. We would recommend it to our family and friends. We will return.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations, The Meritage Resort, Hotel Management
Thank you for staying with us over Labor Day Weekend. We are so glad that you were able to enjoy your visit and look forward to welcoming you back again soon.