Quiet little hotel just outside of Napa
Posted Dec 18, 2016
I booked this hotel for a vacation in Napa because it had good rates and was only a 15-minute drive out of Napa. The hotel doesn't seem like much when you initially pull up, but once you get inside, you see that they've really done an excellent job. They have a spa, pool, restaurant and a beautiful little lagoon. They also have a fitness room, but it's extremely small. I only saw four machines when we passed by it. The staff is wonderful. They make you feel welcome the moment you come in, and they truly believe in providing excellent service. They discovered an issue where water was leaking out of our bathroom fan before we did, and they immediately provided us an upgraded room with a view of the lagoon and a gift basket for the trouble. If you're planning to visit wine country in Napa any time soon, I highly recommend the DoubleTree Hotel in American Canyon.
Comment from Hotel Management
Dec 22, 2016 by Mia B., Catering Sales Manager, Hotel Management
Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton. We greatly appreciate your business. We are pleased to learn that our wonderful staff has provided you with excellent service from the moment you arrived, to upgrading your room due to the inconvenience of a leaking fan. We are also pleased to learn that our location is conveniently located for your down town Napa and wine country adventures. We would love to welcome you back again the next time your travels bring you to the beautiful Napa Valley. Thank you so much for being our guest.