The hotel staff that greeted us were incredibly nice and check-in process was wonderful.
The room was great and incredibly clean. We used the gym and the hot tub and both were nice facilities to have access too. Beds and pillows were super comfy, sheets felt clean and new.
Our toilet had trouble flushing the entire stay, which was incredibly frustrating. The toilet felt old. The water pressure in the shower was very low. The blow dryer was terrible and didn't work well, definitely wish J had brought my own.
Comment from Hotel Management
Mar 22, 2017 by Mia B., Catering Sales Manager, Hotel Management
Thank you for your for your feedback on your recent stay at DoubleTree by Hilton. We greatly value your business. We apologize for the inconveniences you have experienced with you toilet, water pressure in your shower, and your hair dryer. We have taken note of your experiences for the review of our General Manager to be addressed immediately. We are pleased that our hotel staff were very accommodating and welcoming to you upon your arrival and during check in, and that you enjoyed the comfort and cleanliness of your room. We hope to have the pleasure of welcoming you back again soon, in hopes of providing you with an excellent room during your next stay. Thank you so much for being our guest.