Exterior

Reviews of Embassy Suites by Hilton Napa Valley

3.5 out of 5
Embassy Suites by Hilton Napa Valley
1075 California Blvd, Napa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olesia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌸
Stayed 2 nights in Mar 2024
Response from Embassy Suites Napa Valley on Mar 12, 2024
Thank you for the great rating. We are so glad you enjoyed your stay. We hope to have you back again soon!

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the happy hour, pool and hot tub. The staff was very nice and definitely went out of their way to assist. Only thing missing was places in walking distance. Will be coming back!
Stayed 1 night in Feb 2024
Response from Embassy Suites Napa Valley on Feb 26, 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed our happy hour, pool, and hot tub during your stay. It's wonderful to know that our staff provided you with excellent service and went out of their way to assist you. We look forward to welcoming you back on your next visit!Warm regards,

8/10 Good

Olga

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. What we loved about this hotel is a very helpful staff members, efficient service, and attentive assistance. Pros: large room, nice inner courtyard, clean bathroom Cons: a bit outdated, old furniture (sofa), room on the first floor seems a bit loud because of the noise from the stone floor and wheeled luggage passing by. If you travel with a pet, $50, parking $23
Stayed 2 nights in Feb 2024
Response from Embassy Suites Napa Valley on Feb 20, 2024
Thank you for your review and for choosing our hotel for your stay. We're delighted to hear that you found our staff to be helpful, our service efficient, and our assistance attentive. We're also glad you appreciated the spacious rooms, the pleasant inner courtyard, and the cleanliness of our bathrooms.We appreciate your feedback regarding the areas for improvement. We are currently undergoing enhancements to our property to address the areas you mentioned. We hope to have the opportunity to welcome you back in the future. Warm regards!

10/10 Excellent

Jame

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience in this hotel! Our room was upgraded no charge. The breakfast was great! They had omelette pancakes bacon etc. our room was clean and spacious! We will definitely come back!
Stayed 3 nights in Feb 2024
Response from Embassy Suites Napa Valley on Feb 20, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us. It's fantastic that you enjoyed your upgraded room and that you found our breakfast offerings to your liking. We're glad to hear that your room was clean and spacious, ensuring a comfortable stay.We appreciate your kind words and are delighted to hear that you plan to visit us again in the future. We look forward to welcoming you back for another enjoyable stay!

8/10 Good

MacKenzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel with a very friendly staff. I will definitely stay here again. Also one of the better hotel breakfasts I’ve had. The overall feel of the hotel was very dark and could use some better lighting and lighter colors but they are also remodeling so it might be better in the near future.
Stayed 3 nights in Feb 2024
Response from Embassy Suites Napa Valley on Feb 14, 2024
Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a positive experience with our friendly staff and enjoyed our breakfast offerings. Your comments regarding the ambiance of the hotel are duly noted, and we appreciate your understanding as we undergo renovations to enhance the overall look and feel of the property. We hope to welcome you back again in the future to experience our updated accommodations.Warm regards, Embassy Suites Napa Valley

2/10 Terrible

Crystal

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff gave us wrong room and didn’t accommodate
Stayed 1 night in Feb 2024
Response from Embassy Suites Napa Valley on Feb 8, 2024
We sincerely apologize for the inconvenience you experienced. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. Your comfort and satisfaction are our top priorities, and we regret that we fell short in meeting your expectations on this occasion. Please know that we take your feedback seriously and will address this issue with our staff to prevent similar occurrences in the future. We hope to have the opportunity to regain your trust and welcome you back for a more seamless and enjoyable experience in the future. Warm regards, Embassy Suites Napa Valley

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff- kept checking in to make sure everything ok and what they could do to help make our stay enjoyable. Received a complimentary bottle of wine. Able to get food delivered to room despite a pretty bad wind storm/rain. Enjoyed our stay!!
Stayed 2 nights in Feb 2024
Response from Embassy Suites Napa Valley on Feb 7, 2024
We're thrilled to hear that you had an enjoyable stay with us despite the challenging weather conditions! Thank you for your kind words about our staff's attentive service and their efforts to ensure your comfort throughout your visit. It's wonderful to know that you appreciated the complimentary bottle of wine and that you were able to enjoy food delivery to your room. We hope to have the pleasure of welcoming you back for another wonderful stay in the future! Safe travels, Embassy Suites Napa Valley

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Perfect location!
Stayed 3 nights in Jan 2024
Response from Embassy Suites Napa Valley Team on Feb 6, 2024
We're thrilled to hear that you found our location to be perfect for your needs! Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay. Safe travels, and we look forward to seeing you again!

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall, room was clean, staff pleasant, breakfast tasty. No complaints
Stayed 1 night in Jan 2024
Response from Embassy Suites Napa Valley Team on Jan 30, 2024
Thank you for your review! We're delighted to hear that you had a positive experience overall. It's great to know that you found your room to be clean, the staff pleasant, and enjoyed the tasty breakfast. We hope to welcome you back soon for another great stay. Safe Travels!

8/10 Good

Todd

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel but in middle of renovations so some of the rooms look a bit “tired” great location and plenty of dining/shopping options
Stayed 3 nights in Jan 2024
Response from Embassy Suites Napa Valley on Jan 30, 2024
Thank you for your feedback! We appreciate your understanding regarding the ongoing renovations. We're glad to hear that you found our hotel to be in a great location with plenty of dining and shopping options nearby. We apologize for any inconvenience caused by the renovations and assure you that we are working hard to improve our facilities. We hope to welcome you back once our renovations are complete for an even better experience. Warm regards, Embassy Suites Napa Valley.

4/10 Poor

Tailore

Disliked: Property conditions & facilities
Response from Embassy Suites Napa Valley Team on Jan 26, 2024
We're sorry to see that your experience wasn't up to expectations. If you have specific feedback or concerns about your visit, please feel free to reach out to us directly. We value your input, and it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the room was clean throughout. It had everything we needed.
Stayed 2 nights in Jan 2024
Response from Embassy Suites Napa Valley Team on Jan 23, 2024
Thank you so much for your review. We are so happy that you found the staff helpful and the room clean with everything you needed. We hope you visit us again soon.

8/10 Good

Decia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Embassy Suites Napa Valley Team on Jan 23, 2024
Thank you so much for the rating. We hope to welcome you back for another great visit soon!

10/10 Excellent

Carlos

Traveled with partner
Good location, very clean Hotel, great services, breakfast really good.
Stayed 1 night in Jan 2024
Response from Embassy Suites Napa Valley on Jan 18, 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our hotel's location, cleanliness, and services. It's wonderful that you found the breakfast to be really good. Our team strives to provide the best possible experience for our guests, and it's rewarding to know that we've met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future! Safe travels!

10/10 Excellent

Yu, Saratoga

Stayed 1 night in Jan 2024
Response from Embassy Suites Napa Valley on Jan 18, 2024
Thank you for taking the time to share your rating with us. We're pleased to see that you had a positive experience overall. Your feedback is invaluable, and we look forward to the opportunity to welcome you back in the future. Safe travels!

8/10 Good

Francine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from front desk. Best breakfast in town. The women making the made to order eggs were wonderful
Stayed 2 nights in Jan 2024
Response from Embassy Suites Napa Valley on Jan 18, 2024
We are delighted to hear that you had an excellent experience with our front desk team and enjoyed the breakfast, especially the made-to-order eggs. Your kind words mean a lot to us, and we appreciate your positive feedback. We look forward to welcoming you back for another wonderful experience! Safe travels!

10/10 Excellent

Ernesto

Stayed 3 nights in Dec 2023
Response from Embassy Suites Napa Valley Team on Jan 23, 2024
Thank you so much for the perfect rating. We are so happy you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

David and Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the varied breakfast menu and especially the selection of omelletes.
Stayed 5 nights in Dec 2023
Response from Embassy Suites Napa Valley on Dec 28, 2023
Thank you for your appreciation! We're delighted to hear that you enjoyed the varied breakfast menu, especially the selection of omelets. Providing a delightful and satisfying breakfast experience is important to us, and we're glad we could meet your expectations. We look forward to serving you again on your next visit!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites Napa Valley Team on Dec 28, 2023
Thank you for sharing your feedback and giving the Embassy Suites Napa Valley a perfect score! We're pleased that you had a positive experience during your stay. We appreciate your patronage and hope to welcome you back for another stay in the future. Safe travels!

10/10 Excellent

barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property & Amenities
We enjoyed our stay. It was very quiet due to being so close to Christmas but that made it nice. Our room was quite a hike from the main lobby and overlooked the roof but other than that we really appreciated the complimentary breakfast and happy hour! The lobby is beautiful - love the fireplace, and the courtyard pond is so quaint (especially the swan and ducks swimming around)!!
Stayed 3 nights in Dec 2023
Response from Embassy Suites Napa Valley on Dec 26, 2023
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay with us and that the quiet atmosphere around Christmas added to the charm of your experience. It's wonderful to know that you appreciated the complimentary breakfast and happy hour.We're glad you enjoyed the beauty of our lobby and the quaint courtyard pond with the swan and ducks. It would be a pleasure to welcome you back for another great stay. Safe travels!

10/10 Excellent

Diana, San Ramon

Traveled with family
Liked: Amenities
Breakfast was great…renovations are looking good for the to-be state!
Stayed 2 nights in Dec 2023
Response from Embassy Suites Napa Valley on Dec 19, 2023
Thank you for taking the time to share your positive feedback regarding our breakfast and renovations. We appreciate your understanding as we work towards enhancing our facilities. We look forward to welcoming you back to experience the improvements in the future! Safe travels!

4/10 Poor

JungHyung

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Embassy Suites Napa Valley on Dec 19, 2023
Thank you for sharing your feedback. We're sorry to hear that your experience fell below your expectations. We value your input, and if there are specific aspects that you would like to highlight or areas where you think we can improve, please feel free to provide more details. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. Safe travels!

10/10 Excellent

melissa, modesto

Stayed 1 night in Dec 2023
Response from Embassy Suites Napa Valley on Dec 19, 2023
Thank you for taking the time to share your positive feedback! We are thrilled that you had a wonderful stay. We look forward to welcoming you again for another great experience. Safe travels!

6/10 Okay

Niloufar

Stayed 2 nights in Dec 2023
Response from Embassy Suites Napa Valley on Jan 18, 2024
Thank you for taking the time to share your rating with us. If there are specific areas where we can improve and make your next stay even better, please let us know. Your feedback is invaluable, and we look forward to the opportunity to welcome you back in the future. Safe travels!

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property is a bit dated, and you notice some age-related issues, plumbing, etc. The mattresses were not very comfortable. However, the location is great and the breakfast/happy hour is really nice to have. The rooms are pretty large, and there are some nice amenities on the property. Overall I still do like this hotel in the area and will probably stay again.
Stayed 2 nights in Dec 2023
Response from Embassy Suites Napa Valley on Dec 19, 2023
Thank you for taking the time to share your feedback. We appreciate your positive comments about the location and the amenities we offer, such as the breakfast and happy hour. Your insights regarding the age-related issues and mattress comfort are valuable, and we'll make sure to take them into consideration as we continuously work towards enhancing our guest experience.We look forward to the opportunity to welcome you back on your future visits to the area. Safe travels!

4/10 Poor

Wang Chi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old. Needs renovation
Stayed 2 nights in Nov 2023
Response from Embassy Suites Napa Valley on Dec 19, 2023
Thank you for sharing your feedback. We appreciate your honesty. We understand that the hotel's appearance is a crucial aspect of your experience, and we apologize if it did not meet your expectations during your stay.Please know that renovations and improvements are currently underway and are a part of our ongoing plans. We appreciate your patience and understanding. We value your input and hope to have the opportunity to welcome you back in the future with an enhanced and updated experience.

10/10 Excellent

Myhanh, san jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Embassy Suites Napa Valley Team on Dec 4, 2023
Thank you for the stellar rating! We're delighted to learn that you had a fantastic experience at Embassy Suites Napa Valley. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future!

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Embassy Suites Napa Valley Team on Dec 4, 2023
Thank you for your positive rating! We're glad to hear that you had a good experience during your stay at Embassy Suites Napa Valley. We appreciate your patronage and hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Nov 2023
Response from Embassy Suites Napa Valley Team on Nov 27, 2023
Thank you for taking the time to give us a 5-star rating! We're delighted to hear that you had a wonderful experience during your stay. We appreciate your support and hope to welcome you back for another exceptional stay in the future!

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Embassy Suites Napa Valley on Dec 19, 2023
Thank you for taking the time to share your positive feedback! We are delighted to hear that you had a wonderful experience during your stay.If your travels bring you back to our area, we look forward to welcoming you again for another 5-star experience. Safe travels!

10/10 Excellent

KYE WAN, PLEASANTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wine/Beer time's food service was good, and breakfast was great!!!
Stayed 1 night in Nov 2023
Response from Embassy Suites Napa Valley on Nov 13, 2023
We're delighted to hear that you enjoyed our Complimentary Evening Reception and food service. It's great to know that you found the breakfast to be great as well! We strive to provide a delightful experience for our guests, and your positive feedback is much appreciated.We value your input and hope to have the pleasure of hosting you again for another wonderful stay. Safe travels!

10/10 Excellent

Genevive

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing property is well taken care of the rooms and Tv are a little out dated but over alll it my 1one Stay breakfast and Happy Hour was also amazing
Stayed 4 nights in Nov 2023
Response from Embassy Suites Napa Valley Team on Nov 8, 2023
Thank you for taking the time to post a review. We're thrilled to hear that our staff made your stay memorable. It's also great to know that you found the breakfast and Happy Hour to be amazing. We hope to host you again during your next stay. Safe travels!

2/10 Terrible

Tracy

Disliked: Cleanliness, property conditions & facilities
So outdated, we changed hotels within a hour. They we're very nice about letting us leave at nocharge to us. Pop corn ceilings and smelled bad.
Stayed 3 nights in Nov 2023
Response from Embassy Suites Napa Valley Team on Nov 5, 2023
We appreciate your feedback, and we're sorry to hear that the hotel did not meet your expectations. We understand that each guest has unique preferences, and although your feedback does not align with the overall positive reviews that the hotel consistently receives from our guests, we do appreciate your perspective, and we will use it to further improve our services. Thank you again for taking the time to share your thoughts.

10/10 Excellent

cetshwayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent getaway place
Beautiful place, clean rooms. The welcome and room decorum was just excellent.
Stayed 1 night in Oct 2023
Response from Embassy Suites Napa Valley Team on Nov 5, 2023
Thank you for your kind words! We're delighted to hear that you had such a positive experience during your stay. Our team strives to create a welcoming and enjoyable environment for our guests. We look forward to welcoming you back for another excellent stay in the future. Safe travels!

4/10 Poor

Shu

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not to a 4 star hotel standard
Room is outdated and needs renovation. Day time room temperature was 64F, but no heating. AC was set at natural, that means no cooling or heating. Really very cold. Asked for a heater, but never came. Our room is right next to a busy road, very noisy, too.
Stayed 2 nights in Oct 2023
Response from Embassy Suites Nap Valley Team on Nov 5, 2023
We're genuinely sorry to hear about your disappointing experience. Our aim is to provide a comfortable stay for our guests, and it's disheartening that we missed the mark during your visit. We appreciate your feedback as it highlights areas that need improvement. Rest assured, we'll address these issues to enhance the guest experience. Thank you for sharing your concerns, and we hope you might consider giving us another chance in the future. Your comfort is important to us, and we'd love the opportunity to provide you with a better stay.

10/10 Excellent

Sholanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley Team on Nov 5, 2023
Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. If you have any more details or feedback you'd like to share, feel free to let us know. We hope to welcome you back for another exceptional visit in the future. Safe travels!

10/10 Excellent

Margarita del

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Oct 2023
Response from Embassy Suites Napa Valley Team on Oct 27, 2023
Thank you so much for the perfect rating! We are so happy that you enjoyed your stay. We hope to welcome you back to the Embassy Suites Napa Valley soon!

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley Team on Nov 5, 2023
We appreciate your positive review and are pleased to know you had a good experience. We're here to ensure each guest has a fantastic stay. Thank you for choosing us, and we hope to welcome you back soon for an even better stay. Safe travels!

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking lot lighting. I did not feel safe parking and entering each night.
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley Team on Oct 25, 2023
We appreciate your feedback regarding the parking lot lighting. The safety and comfort of our guests are important to us, and we apologize for any inconvenience this may have caused. We will certainly take your comments into consideration to improve our facilities. Thank you for choosing Embassy Suites Napa Valley, and we hope you had an enjoyable stay overall. Safe travels!

10/10 Excellent

Michael, Lincoln

Stayed 5 nights in Oct 2023
Response from Embassy Suites Napa Valley Team on Nov 8, 2023
Thank you for your 5-star rating! We're thrilled to know you had an excellent experience. We hope to welcome you back again in the future. Safe travels!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Embassy Suites Napa Valley on Oct 17, 2023
Thank you for taking the time to share a rating for your stay at Embassy Suites Napa Valley. We appreciate your feedback. Our goal is to ensure that each guest has a comfortable and enjoyable stay, and your input is valuable in helping us achieve that.We hope to welcome you back in the future and to make your next stay with us even better. Safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Relaxing Hotel
Beautiful hotel, we loved the garden theme with the duck pond, indoor and outdoor swimming poor, and the complimentary breakfast was very nice. The room I stayed at has a king bed, garden view, plus a sizable sofa bed, my 11 year old enjoy having her space and a comfortable bed. We were also gifted a free wine, plus the location is 5 mins away from the Napa Premium Outlet, and 7 miles away from Youngtville where you can find great restaurants, so the location of this hotel is prime. The cost is a bit high, I paid about 600 for my one night stay, if I can book it for a lower rate I would stay there again. Overall thumbs up on my experience.
Stayed 1 night in Oct 2023
Response from Embassy Suites Napa Valley on Oct 16, 2023
Thank you for taking the time to share your positive experience at Embassy Suites Napa Valley! We're delighted to hear that you enjoyed the beautiful garden theme, the amenities like the Millpond, Ducks, swimming pools, as well as the complimentary breakfast. It's great that your room with a king bed and garden view, including the sizable sofa bed, provided a comfortable space for you and your 11-year-old. We appreciate your feedback on the location and understand your considerations regarding the cost. We hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,Embassy Suites Napa

6/10 Okay

Leticia

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley on Oct 17, 2023
Thank you for providing feedback on your recent stay at Embassy Suites Napa Valley. We appreciate your honest rating, and we're eager to learn more about your experience. If there are specific aspects of your stay that contributed to the rating score, we would love to hear them. Our goal is to provide exceptional experiences for our guests, and your input helps us enhance our services.We hope you'll consider staying with us again in the future, and if there's anything we can do to make your next visit even better, please let us know. Safe travels!

10/10 Excellent

Vacheh, Tujunga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Staff very friendly and nice! Great Breakfast and happy hour! Great and clean hotel!
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley on Oct 16, 2023
Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed your stay at Embassy Suites Napa Valley. Our team works hard to provide a friendly and clean environment, and it's wonderful to know that we met your expectations. We appreciate your compliments on our breakfast and happy hour offerings. We hope to welcome you back for another great experience in the future!

8/10 Good

Barri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Embassy Suites Napa Valley on Oct 16, 2023
Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience was positive. We're always striving to improve, so if there are specific areas where you think we can enhance our services or if you have any suggestions, we would love to hear them. Your insights are valuable to us as we work to make every guest's stay exceptional. We hope to have the opportunity to welcome you back in the future for an even better experience!

6/10 Okay

Maggie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved having a suite. My husband had forgotten so his snoring the previous 8 days of our road trip, I had lost a lot of sleep. Our 2 days at EMBASSY allowed me to escape to the other room and SLEEP!
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley on Oct 16, 2023
We're delighted to hear that you enjoyed your stay in one of suites at Embassy Suites Napa Valley! A good night's sleep is crucial, and we're glad to have provided you with the comfort and space you needed to rest peacefully. If your travels bring you back to Napa in the future, we would be thrilled to welcome you again. Safe travels!

10/10 Excellent

maxine

Stayed 1 night in Oct 2023
Response from Embassy Suites Napa Valley Team on Nov 5, 2023
Thank you for your wonderful rating! It's great to know that you had a wonderful experience during your stay. We hope to welcome you back for another exceptional visit in the future. Safe travels!

6/10 Okay

Lisa

Business traveler
Disliked: Property conditions & facilities
Nice area, but this is just a step above a motel.
For the price, you would expect something a lot less run down. I know they are finally going to start renovations this year, but for the rooms they have now, the price is ridiculous. The room was 'clean enough' but had an off smell. "Free" breakfast was lackluster, so we wound up eating elsewhere. Parking at $23 a night was steep, considering the basic room was already close to $400 they could include parking for hotel guests, it's just a large self-park lot. Other than a decent location, there was nothing very exciting about this property. While I think the renovations will help, I am betting they are going to make their rates even higher, and this property is just not worth the cost with so many other options in the area. Staff was nice enough, but really just average for service (woman at check-in talked so fast with a thick accent I honestly didn't know what she was saying most of the time), a lot of road noise could be heard inside room, not much to do on property,"living room area" was very run down so stayed in bedroom side only as the sofa and tables looked wobbly. Mini fridge would not get cold and had a bad smell. Step above a motel stay, but at prices that don't match. If you charge almost $400 a night (no matter the location), I expect some amenities and excellent service, not a motel-type stay. Overall, a very disappointing stay. Also during my stay, they turned off the hot water for about 10 hours (planned) but with no discount offered for the inconvenience.
Stayed 1 night in Oct 2023
Response from Embassy Suites Napa Valley Team on Oct 27, 2023
Dear Lisa,We appreciate your feedback from your recent stay, although it is disappointing to learn that we did not meet your expectations. We understand that the price point and certain aspects of our property did not align with your needs. We apologize that we could not provide the type of experience you were seeking.We understand your concerns regarding the parking charge, and we apologize for any inconvenience caused. The parking charge is a standard practice at many hotels, and it helps us maintain and improve our parking facilities. Please know that there is ample free parking available directly in front of the hotel on any of the public streets surrounding the property for guests that would like to avoid the charge.We value your feedback and will certainly take your comments into consideration as we continuously work to improve our guest experience. We hope you find accommodations that better suit your needs on your next visit to the Napa area.Warm regards, Embassy Suites Napa Valley

10/10 Excellent

Julieanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room!
A wonderful place to stay. The room was clean and spacious. Cocktails in the evening was great and the breakfast was fantastic
Stayed 2 nights in Oct 2023
Response from Embassy Suites Napa Valley on Oct 9, 2023
Thank you for taking the time to share your positive experience at the Embassy Suites Napa Valley! We're delighted to hear that you enjoyed our breakfast and evening happy hour. Providing a comfortable and accommodating stay for our guests is our priority, and we're thrilled that you had such a positive experience. We look forward to welcoming you back on your next visit to Napa!Best regards, Embassy Suites Napa Valley

10/10 Excellent

deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice ! We enjoyed the breakfast plus happy hour each night! Very accommodating place
Stayed 3 nights in Oct 2023
Response from Embassy Suites Napa Valley on Oct 9, 2023
Thank you for taking the time to share your positive experience at Embassy Suites Napa! We're delighted to hear that you enjoyed our breakfast and evening happy hour. Providing a comfortable and accommodating stay for our guests is our priority, and we're thrilled that you had such a positive experience. We look forward to welcoming you back on your next visit to Napa!Best regards,Embassy Suites Napa Valley