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Reviews of Hilton Garden Inn Napa

3 out of 5
Hilton Garden Inn Napa
3585 Solano Ave, Napa, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Noeleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in , quiet , front desk friendly and accurate
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Napa on Apr 15, 2024
We appreciate your feedback!

10/10 Excellent

Nestor

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Napa on Apr 8, 2024
Thank you for your feedback!

6/10 Okay

Elena

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Napa on Apr 10, 2024
Thank you for your feedback. We would like to hear more about your stay to improve our guest's experience. Thank you.

10/10 Excellent

Danny, Brainerd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful access to the wine country of Napa.
Stayed 4 nights in Mar 2024
Response from Hilton Garden Inn Napa on Apr 2, 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Gloria, Greencastle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious & clean.
Stayed 3 nights in Mar 2024
Response from Hilton Garden Inn Napa on Mar 23, 2024
We appreciate your feedback! We hope to see you again.

10/10 Excellent

Cassandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Hilton Garden Inn Napa on Mar 22, 2024
Thank you for your feedback!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Napa on Mar 12, 2024
Thank you for your feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Napa on Mar 12, 2024
Thank you for your feedback!

10/10 Excellent

Maurisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Napa on Mar 7, 2024
Thank you for your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Napa on Feb 26, 2024
Thank you for your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Napa on Feb 23, 2024
Thank you for your feedback!

10/10 Excellent

Finn

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Napa on Mar 22, 2024
Thank you for your feedback!

8/10 Good

Cristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay at the Hilton Garden Inn. The lobby was beautiful & the staff was extremely friendly & our room was great & cozy! The parking was a bit crowded but not a big deal. The only issue we had with our stay was that we were suddenly woken up @3:00am in the morning by the fire alarm. We thought there was a fire but it was the ac unit. It was quite dusty & old. We cracked the window open & the alarm stopped. Overall i enjoyed my stay & will return again. & highly recommend.
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Napa on Feb 19, 2024
Thank you for your feedback! We sincerely apologize for the inconvenience with the fire alarm. We have passed on this information to the correct department as well to ensure this will not happen again. We hope to see you again.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marissa at the counter was incredible
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this property, friendly staff, clean room affordable.
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Felix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We keep coming back! We love it!
Stayed 4 nights in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
We're so happy to hear that! We hope to see you again soon!

10/10 Excellent

Jemima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and the beds are comfortable. Staff was very friendly and helpful. They gave us a name of a fantastic pizza place for delivery and provided us with utensils for our food. They were courteous and professional.
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us.

10/10 Excellent

Stacie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, we enjoy staying at this property for the clean, calm atmosphere, nice updated rooms. The only complaint is that the beautiful new showers that are a great upgrade recently, are very narrow; however great water pressure and updated bathroom.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Selina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for nice accommodations.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Jim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time staying here, we absolutely loved this hotel, so clean and quiet, they evennoffered free wine tasting near the bar, husband and i loved the game room and spent a couple hours in there. The only cons were that our bathroom sink was clogged during our stay, and the receptionist mistakenly charged me twice for our room, it was fixed though, we will definitely be back
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We're glad to hear you enjoyed our property. Our apologies, for the billing error.We hope to see you again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Napa on Feb 17, 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our 3rd year staying here on our annual trip to Napa. The hotel is great. Its location fits our schedule perfectly. The restaurant food and service is an added bonus
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 14, 2024
Thank you for sharing your feedback. We are so glad to hear you continue to stay with us. We hope you have a wonderful day!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you for sharing your feedback. We hope you have a wonderful day!

10/10 Excellent

Vicky

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you for sharing your feedback. We hope you have a wonderful day!

6/10 Okay

Marvin

Liked: Staff & service
Liked the whirlpool tub. Didn't like the squeaky bed, no fan in bathroom not enough mirrors in room.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you for sharing your feedback. We are sorry to hear we did not meet your expectations. Our goal is to make your stay better and brighter. We hope you reconsider staying with us in the future.

10/10 Excellent

Marinette, San Ramon

Liked: Property conditions & facilities
Easy check in, friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you for sharing your feedback. We hope you have a wonderful day!

10/10 Excellent

Wilson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful and attentive to your needs. Breakfast is wonderful and made fresh. Room size is big and comfortable. We have a great time there to celebrate our 14th anniversary.
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Napa on Nov 30, 2023
We appreciate your feedback! Thank you for your wonderful comments. We hope to see you again!

10/10 Excellent

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Nov 2023
Response from Hilton Garden Inn Napa on Nov 30, 2023
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Napa on Nov 28, 2023
Thank you for your feedback! We hope to see you again next time you're in Napa!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel with a spacious bedroom, great breakfast and friendly staff.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 18, 2023
Thank you for sharing your feedback. We are so glad to hear that you enjoyed your stay. Have a wonderful day!

10/10 Excellent

Alma, taylorsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly and helpful
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 11, 2023
Thank you for sharing your recent experience. We are so glad to hear our front desk team was very friendly and helpful. We hope you have a wonderful day!

8/10 Good

Kevin

Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Napa on Nov 28, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Raksha

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Napa on Nov 6, 2023
We appreciate your feedback!

10/10 Excellent

Alma, taylorsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the front desk was very friendly front desk.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 4, 2023
Thank you for sharing your feedback. We hope you have a wonderful day!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We stayed two nights at this property. The property and our room were clean, updated, and comfortable. The hotel is convenient to shopping, restaurants, and wineries. The staff was friendly and accommodating. We would stay here again.
Stayed 3 nights in Oct 2023
Response from Hilton Garden Inn Napa on Oct 30, 2023
We appreciate your feedback! We're glad to hear you enjoyed your stay and we look forward to welcoming you back to the property.

10/10 Excellent

Haley, Avon Lake

Liked: Staff & service, property conditions & facilities
Super-nice property with restaurant and bar. Clean room and comfortable bed.
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Napa on Oct 30, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are close to most of the wineries in Napa Valley…..
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 28, 2023
Thank you for sharing your feedback. Have a wonderful day!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good convenient location.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 28, 2023
Thank you for sharing your feedback. Have a wonderful day!

8/10 Good

Rowena

Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 21, 2023
Thank you for sharing your feedback. We hope you have a wonderful day!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from top to bottom, all made us feel at home. The room was very clean and comfortable. This is definitely the hotel I will continue to stay at when visiting Napa!
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 21, 2023
Thank you for sharing your feedback. We are so glad to hear our team made you feel at home. We look forward to welcoming you back. Have a wonderful day!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Napa on Oct 15, 2023
Thank you for your feedback!

10/10 Excellent

matt

Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Napa on Oct 30, 2023
We appreciate your feedback! We hope to see you again soon.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Family Vacation
Great stay! Even out pets enjoyed their stay. Place was peaceful, nice, relaxing. Room was clean, wide, and contemporary.
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Napa on Oct 10, 2023
Thank you for your feedback! We're glad to hear you and your pets enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my second time staying here. All the staff are super nice and the place is safe and clean!
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Napa on Oct 7, 2023
We appreciate your feedback and your kind words! We hope to see you agains soon!

6/10 Okay

PETER

Traveled with group
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Hilton Garden Inn Napa on Sep 30, 2023
We appreciate your feedback! We would like to hear more regarding your stay. Please feel free to reach out to us directly with further information. Thank you.

10/10 Excellent

Scott, Santa Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn Napa on Sep 29, 2023
We appreciate your feedback! We hope to see you again soon!

10/10 Excellent

Tao

Stayed 3 nights in Sep 2023
Response from Hilton Garden Inn Napa on Oct 15, 2023
Thank you for your feedback!