Get an overview of this hotel3.5-star hotel with free breakfast and outdoor pool

Location

Situated in Napa, this hotel is within 3 mi (5 km) of Alston Park, Andretti Winery, and Rockzilla. Scientopia Discovery Center is 3 mi (4.8 km) away.

Hotel Features

Along with an outdoor pool, this hotel has a fitness center and a spa tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference rooms, and concierge services are onsite.

Room Amenities

All 115 rooms provide conveniences like sitting areas and microwaves, plus free WiFi and TVs with cable channels. Premium bedding, coffee makers, and free weekday newspapers are among the other amenities available to guests.

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3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
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Pictures are Deceiving

1 out of 5
by from K
Posted Feb 14, 2017
Hotel is under (shoddy) renovation 'trying' to elevate is Best Western roots. Rooms were not ready when we arrived at 5pm. It was like they were trying to "finish" a room to give to us. Halls and over all appearance was a mess; stains on the floors, saw dust, dirt and grim. The floors in our room left us dusting off our feet and having to wear shoes. The shower curtain didn't touch the ground and the bathroom was constantly flooded. Never refilled the toilet paper so we had to use the tissues as we did not have a working phone to call down for more. Had to call on our cell phone to ask when check it was. No remote for the TV. Had a couple things even go misssing... breakfast was in their conference room across the parking lot and is DEFINIFTELY NOT the "Gourmet Breakfast" that they claim to serve. Think typical Best Western, Cereal, Yogurt, Eggs and questionable Sausage. I am so disappointed in this hotel as it is Nothing that it advertised. Beware! Either splurge for something a little better or save the money and go with a better budget option.
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1 out of 5
by
Posted Feb 14, 2017
Beware, not as advertised. Budget hotel under shoddy renovation at best. Disappointment.
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Would not stay again

3 out of 5
by from kc
Posted Feb 10, 2017
Staff was not polite upon check-in. Room was spacious but fridge barely worked and no place to put shampoo/conditioner/soap except on the shower floor which also included hairs. Hair dryer barely blew any air and the fitness center is "out of order." Would have been nice to have known that. Definitely would explore another hotel in the area before ever staying here again.
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Quality and service has deteriorated

1 out of 5
by
Posted Feb 6, 2017
This hotel is no longer part of the Best Western Premier group, and its service has diminished. We visit Napa 3-4 times per year and this was a great place to stay. Unfortunately the hotel has changed in quality, service and cleanliness and is no longer worth the rate. Although a bit more in price, I'd recommend checking out the Hilton or Marriott down the way...it will be worth it.
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nice hotel

4 out of 5
by from Napier New Zealand
Posted Feb 4, 2017
Pros: Nice and friendly staff
Cons: Beds need updating
Location: Was in a good spot, need a car to get to places though, a bit far from downtown
Room was comfy, my daughter didn't sleep very well, bed was very creaky, every time she moved made a heck of a noise. Needs to be replaced. Other wise was ok. Hotel staff very friendly and helpful.
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5 out of 5
by from Turlock, CA
Posted Feb 2, 2017
The hotel is next to the freeway and the room and overall were great!
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Nice hotel in good location. Bed is a little firm

4 out of 5
by from US
Posted Jan 25, 2017
Pros: Location and pool.
Cons: Hotel as very good
Location: Napa valley wine country is very close.
Enjoyed our stay. We had to modify our reservation because of an emergency. Spoke to Expedia. They said to bad, the hotel said you need to pay for the day we could not be there. Called the hotel and found out Expedia lied to them. Expedia would not tell them who we were and why we had to make a change. The hotel went the extra mile and made the change for us. From now on, I will call the hotel directly and see if I can get the Expedia deal. Expedia didn't care about me. Hotel went above and beyond to assure we would be happy.
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2 out of 5
by
Posted Jan 9, 2017
Not what the pictures show... I was not impressed. And the room wasn't what I expected. Wouldn't recommend it to anyone.
Comment from Hotel Management
Feb 7, 2017 by Trung Tran - Manager
Dear Valued Guest, Thank you for sharing a review regarding your most recent experience with us. Please accept our deepest apologies for falling short of your expectations. We strive every day to deliver a great experience and are saddened that we have failed as a team. Once again, please accept our apologies. We look forward to the opportunity to change your perception of us in the near future.
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Hotel rating is no way near 3.5 stars

1 out of 5
by
Posted Dec 23, 2016
Hotel room is not clean, beds make squeaking noises, kitchen/bathroom floors are sticky, shower drains cloged heavily (takes more than an hour to drain). Extremely annoying!
Comment from Hotel Management
Jan 3, 2017 by Trung, Manager
Dear Valued Guest, Thank you for reaching out and sharing your most recent experience with us. It is understandable that the issues you encountered are not a good reflection of our hotel. We strive every day to deliver a great experience and are saddened that we have failed as team. We are currently undergoing renovations that are aimed towards improving our guest's overall experience. Please do accept our apologies, we look forward to the opportunity of changing your perception of our hotel in the future!
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Smoke and mirrors

2 out of 5
by
Posted Dec 16, 2016
Looks great on website! Really run down hotel mostly for transient stays ! Some shady activity going on there place was clean and basic . Dont go by the pictures they are misleading. Customer service is hit or miss
Comment from Hotel Management
Jan 4, 2017 by Trung, Manager
Dear Valued Guest, Thank you for taking the time in letting us know about your most recent experience with us. Please accept our deepest apologies for not meeting the expectations that you had for us after visiting our website. The pictures and content on our website represents the quality that our guests should expect each and every time they choose to stay at Ivy Hotel Napa. We are saddened that we have failed as a team to meet/exceed those expectations this time around. We are currently undergoing renovations that are aimed towards improving the overall experiences of our guests. Please allow us to change your perception of our hotel in the future!
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Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, Ivy Hotel Napa provides a spa tub and a fitness center. High-speed wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 9000 square feet (836 square meters) include conference space. This Napa hotel also offers multilingual staff, concierge services, and laundry facilities. Complimentary self parking is available on site.

  • Outdoor pool 
  • Free breakfast 
  • Safe-deposit box at front desk 
  • Laundry facilities 
  • 24-hour front desk 
  • Multilingual staff 
  • Conference space 
  • Total number of rooms - 115 
  • Conference space size (feet) - 9000 
  • Business center 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • One meeting room 
  • Luggage storage 
  • Free self parking 
  • Conference space size (meters) - 836 
  • Spa tub 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Microwave  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Coffee/tea maker 
  • Free toiletries 
  • Hair dryer 
  • Free weekday newspaper 
  • Premium bedding 
  • Air conditioning 
  • Phone 
  • Desk 
  • In-room climate control (air conditioning) 
  • Separate sitting area 
  • Microwave 
  • Daily housekeeping 
  • Free local calls 
  • Iron/ironing board 
  • In-room safe 
  • Cable TV service 
  • Television 
  • Free WiFi 
  • Connecting/adjoining rooms available 

Where to Eat

Guests are offered a complimentary continental breakfast each morning.

Breakfast

Start your morning with a free continental breakfast, available each day of your stay.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

No rollaway/extra beds available

No cribs (infant beds) available

Hotel Name

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.