"Okay" hotel, needs a class in diversity
Posted Jul 25, 2016 on Hotels
I was working for two days in Napa and thought it would be nice if my fiancé could join me for some time away from home. I was unable to accompany her when she checked in, but I forwarded her my confirmation number from my email so she could relax until I finished working. When she tried to check in, she said the hotel staff was short with her and said that the email could have been hacked. When she explained that her fiancé made the reservation and forwarded her the email, they asked her to call "him" to verify. Now, I can understand the staff wanting to be thorough and verify the reservation, but we both found it off putting that the staff would assume "fiancé" uttered by a beautiful woman checking into a Napa hotel could only mean she must be straight. News flash: this is the 21st century, it's impolite to make assumptions; it makes your guests feel uncomfortable and less welcome. Take a class in diversity training and inclusivity and please don't profile and make assumptions about your lovely customers. Other than that, room was fine for what it was. Comfy bed and relatively okay value given the rating of the hotel.
Comment from Hotel Management
Jul 28, 2016 by Kadie, Hotel Management
Dear Valued Guest,
We are so sorry to hear that this happened to you! We assure you, this is not the norm. We will make sure speak with our employees about this situation and make sure this will not happen again in the future. Thank you so much for bringing this to our attention, and we hope your will stay with us again the next time you visit the Napa Valley.