Heart of wine country
Posted Dec 9, 2016
We chose this hotel for its location and amenities. When we arrived we were very disappointed to find it under renovation and the restaurant closed.
Staff working conditions, especially the front desk, were deplorable. Getting directions or suggestions was almost impossible as a result of construction noise.
For the staff it was business as usual....noisy but plug on they did. They are here every day.
As to my wife and I....wel this was our first...and probably only visit to the area....there are many hotels from which to choose....and our experience would have been so much better had we chosen a different property.
Why they didn't simply close the hotel for renovations and then reopen with great fanfare is beyond me.
Comment from Hotel Management
Dec 11, 2016 by Robert R., Hotel Management
Thank you for giving us your honest feedback. I do understand your frustrations with the hotel's renovation. While we are excited for our new restaurant & lobby area it is a new and unique experience for us here at River Terrace Inn during construction. We are doing everything we can to ease and address our guest's concerns during this time. I am sorry that your stay did not meet up to our normal standards.
I hope you do give us another chance if your travels ever bring you to Napa again. We would love to show off our new property with you and yours.