View from property

Reviews of River Terrace Inn - A Noble House Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dean Castorena on Mar 10, 2024
Thank you for the review Jordan!

8/10 Good

Levi

Stayed 2 nights in Feb 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled bad
Stayed 2 nights in Feb 2024
Response from Dean Castorena on Mar 10, 2024
Thank you for the rating Ana!

2/10 Terrible

Vant

Traveled with group
Disliked: Staff & service, amenities
Overall cheap hotel trying to look high end Asked for slippers in the room the FRONT DESK said they do not provide Found out out that they actually do have . Why they didn’t want to give us I have no idea Paid 500$ for the room Had king size room
Stayed 2 nights in Feb 2024
Response from Dean Castorena on Feb 24, 2024
We are sorry for the inconvenience caused to you regarding the slippers, we have also reached out to clear up this issue. Thank you kindly for your feedback.

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dean Castorena on Feb 24, 2024
Thank you Yue!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dean Castorena on Feb 24, 2024
Thank you Benjamin!

10/10 Excellent

Miriam

Liked: Cleanliness, amenities
Friendly staff, clean, comfortable hotel
Stayed 5 nights in Feb 2024
Response from Dean Castorena on Feb 24, 2024
Thank you for the great review, Miriam!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dean Castorena on Feb 24, 2024
Thank you Andrea!

10/10 Excellent

Stephen, mckinney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and fair price
Stayed 4 nights in Jan 2024
Response from Dean Castorena on Feb 24, 2024
Thank you Stephen

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some fixing going on in our house, so we had to get away for two nights and booked here. They were REALLY NICE and accomodating! The crew came earlier than expected, so we asked for early check in, and they were kind enough to let us arrive at our convenience! The rooms are spacious and clean! Loved it
Stayed 2 nights in Jan 2024
Response from Dean Castorena on Jan 22, 2024
Thank you for the review Rosa, we are thrilled you enjoyed your stay with us.

10/10 Excellent

scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dean Castorena on Jan 22, 2024
Thank you Scott!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Dean Castorena on Feb 24, 2024
Thank you Scott

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dean Castorena on Jan 22, 2024
Thank you Shannon!

8/10 Good

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2023
Response from Dean Castorena on Jan 5, 2024
Hello - Thanks for the great rating!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent NY weekend here and was delighted with the experience. The glass of wine at check in was appreciated after a long, rainy drive. The room was clean, comfortable and generous. We had to call maintenance on our first night and shout out to Bruce who was super helpful and kind. The location was great as well. Wasn’t overly impressed with the restaurant food, but staff was nice and it was convenient to have food available.
Stayed 3 nights in Dec 2023
Response from Dean Castorena on Feb 24, 2024
Thank you for the wonderful review, Jennifer, hope to welcome you back again soon!

4/10 Poor

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go stay here
I don’t know how a $359 room ends up being $515 for 1 night. I have stayed in much nicer hotels for a lot less. The beds need new mattresses. It is like sleeping on a rock. The rooms are dated. Tge river view was blocked by an awning and covered in bird poop and cigarette buts. There are weird smells in the elevator. Loud music was playing until nearly midnight. The rooms are very poorly designed because you can hear people on the patio. If you are sent an email telling you you can upgrade to the highest floor, don’t do it! Instead of the highest floor, it was the second floor. The only good thing about this place was the service. The bartender was great! Otherwise, I will not be returning to this property ever again. I was very disappointed.
Stayed 1 night in Dec 2023
Response from Dean Castorena on Jan 5, 2024
Dear Joanna,Thank you for sharing your feedback with us, and we genuinely appreciate your honesty about your recent stay. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconveniences you encountered.First and foremost, we apologize for any confusion regarding the pricing of your room. We understand the importance of transparent and accurate billing, and we will investigate this matter thoroughly to ensure such discrepancies are addressed.The issues you raised concerning the river view, cleanliness, elevator odors, and noise disturbance are certainly not reflective of our standard and will be addressed promptly. Our team is committed to ensuring a clean, comfortable, and enjoyable environment for all our guests.We want to express our gratitude for highlighting the positive experience with our bartender. We take pride in providing excellent service, and it's encouraging to know that this was a standout aspect of your visit.We understand your decision not to return, and we genuinely regret that we fell short of your expectations. We would like to mention that the concerns you raised are not in line with the majority of our guests' experiences, as we continuously strive to provide a high level of service and comfort.Once again, we apologize for any inconveniences you experienced, and we hope you reconsider giving us another chance in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Suzanne

Great Place to Stay
Hotel was nice, room was spacious, clean and fireplace was very nice. Location was great, close to Ox Bow Market, 3 minute walk to Napa Wine Train, 3 minute drive to Walmart and laundry mat. Restaurant food was good. All staff encountered were very polite and courteous.
Stayed 5 nights in Dec 2023
Response from Dean Castorena on Jan 5, 2024
Hi Suzanne - Thanks for the perfect review, we are thrilled you enjoyed our Luxury River View Room. Hope to welcome you back again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Dean Castorena on Dec 24, 2023
Thank you William!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great balcony and view of the river
Stayed 2 nights in Dec 2023
Response from Dean Castorena on Dec 24, 2023
Thank you John!

6/10 Okay

Kayla

Stayed 3 nights in Nov 2023
Response from Dean Castorena on Dec 24, 2023
Hi Kayla - Perhaps we missed the ball during your stay, feel free to contact us to resolve any concerns. We hope to welcome you back again soon.

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem —- super clean, comfortable, & convenient.
Stayed 5 nights in Nov 2023
Response from Dean Castorena on Dec 24, 2023
Thanks for the great feedback Beth!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, very clean and the staff was very friendly. We ordered room service and it was delivered very quickly.
Stayed 1 night in Nov 2023
Response from Dean Castorena on Dec 24, 2023
Thanks for the wonderful comments Elizabeth!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dean Castorena on Dec 24, 2023
Thank you Mark!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best stays ever! Our room was so accommodating and luxurious. So close to everything. Back for sure!!
Stayed 2 nights in Nov 2023
Response from Dean Castorena on Dec 24, 2023
Thank you John for the great review, we hope to see you again soon!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff were friendly and helpful. Room was spacious and clean. Got free water and $10 voucher towards drinks and food for each day our stay. The service at the bar was excellent.
Stayed 2 nights in Nov 2023
Response from Dean Castorena on Nov 15, 2023
Hello Patricia - Thank you for the wonderful review! Thrilled to see you enjoyed your stay with us. Come back and see us again soon!

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service
Hvac was noisy.
Stayed 5 nights in Nov 2023
Response from Dean Castorena on Nov 14, 2023
Hi Eric - Thank you for sharing your feedback. I apologize for the noisy AC, we will be sending our technician to investigate further. I am happy to see you enjoyed your overall stay with us. We look forward to welcoming you back again soon.

8/10 Good

Donna

Stayed 2 nights in Oct 2023
Response from Dean Castorena on Nov 14, 2023
Hi Donna - Thank you for choosing to stay with us, hope to welcome you back again soon!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and gave great customer service. The hotel was beautiful and the smell was amazing in the lobby area. I will be back in the near future.
Stayed 1 night in Oct 2023
Response from Dean Castorena on Nov 14, 2023
Hi Tanya - Thank you for the great review. We are looking forward to welcoming you back soon for another great stay.

8/10 Good

Noraine

Stayed 1 night in Oct 2023
Response from Dean Castorena on Nov 15, 2023
Hi Noraine - Thank you for choosing River Terrace Inn. We hope to welcome you back again soon.

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Love this hotel. Wonderful location, beautiful grounds, staff is great, breakfast is reasonably priced, but hotel rooms are expensive
Stayed 2 nights in Oct 2023
Response from Dean Castorena on Oct 22, 2023
Hi Penny! Thanks for the great review!

6/10 Okay

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally our stay was okay. My husband had a medical episode on the evening we were there. We had been on a winery tour during the day. We then went to the outside area with friends. When my husband was having trouble getting back to our room and fell over, there were 2 guys that helped me get him to his feet and back to our room. I thought this was kind of them. Then about 1 hour later I had to call for an ambulance as my husband was very unwell. The emergency services were very good. They took my husband to hospital, and as I was sitting in the front of the ambulance, I could see the conversation that the hotel staff had with the emergency services on the computer screen. They were told my husband was very drunk. As it turns out, my husband had a stroke. It was a very emotional and upsetting experience for both of us.
Stayed 2 nights in Oct 2023
Response from Dean Castorena on Oct 22, 2023
Dear Robyn,We want to express our sincere gratitude for taking the time to share your recent experience at our hotel. We are deeply sorry to hear about the distressing incident that occurred during your stay, and we wish your husband a swift and complete recovery.First and foremost, we are thankful for the kind-hearted individuals who assisted you when your husband encountered difficulty. Their willingness to help in a moment of need exemplifies the spirit of community and compassion that we strive to foster within our hotel environment.We are truly sorry for any misunderstandings that may have arisen regarding your husband's condition. Our staff's primary concern is always the well-being of our guests, and any miscommunication was entirely unintentional. It's indeed a testament to the quick response of the emergency services that your husband received the necessary medical attention.We understand that this was an emotional and challenging experience for both of you, and we deeply regret any additional stress that may have been caused. Your feedback is invaluable to us as it highlights areas where we can improve, ensuring that similar situations are handled with even greater sensitivity and care in the future.We genuinely appreciate your understanding and patience during this difficult time. Please know that our team is here to support you and assist in any way we can. Should you decide to visit us again in the future, we are committed to providing you with a more pleasant and trouble-free stay.Wishing your husband, a full recovery and better days ahead. Sincerely,Dean Castorena

6/10 Okay

Bridget

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was clean but rooms were old looking. Air conditioner rattled all night and kept us up. Too expensive for the room. But location was great! Walking distance to downtown Napa. But I should have stayed at the Westin next door for the price we paid.
Stayed 3 nights in Oct 2023
Response from Dean Castorena on Oct 18, 2023
Dear Bridget,Thank you for taking the time to share your feedback about your recent stay at our property. We genuinely appreciate your comments as they help us enhance our guest experience.We are delighted to hear that you found our property to be clean and appreciated our excellent location, just a short stroll from downtown Napa. Being in such a prime spot certainly has its advantages, and we're thrilled that you were able to explore the area with ease.However, we regret that the condition of your room did not meet your expectations. We understand that the aesthetics and functionality of our rooms are vital aspects of your stay, and we apologize for any inconvenience caused by the aging appearance and the noisy air conditioner. We have taken note of your concerns, and rest assured that our team is actively addressing these issues to ensure a more comfortable and appealing stay for our future guests.Regarding the price, we understand that it's essential to offer a fair and competitive rate for our accommodations. We regularly assess our pricing to ensure that it reflects the value we provide. Nevertheless, your comments have been noted, and we will consider your feedback as we continue to refine our offerings.We apologize if you feel that the Westin next door would have better suited your needs. We appreciate your honesty and hope that you may consider giving us another opportunity to provide you with an improved experience in the future. We are committed to making the necessary improvements to our rooms and services to ensure your next stay with us is a more enjoyable one.Thank you for choosing our hotel for your Napa visit. We look forward to the possibility of welcoming you back and exceeding your expectations.Warm Regards,Dean Castorena

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a quiet river. Lots of seating outside with fire pits. Friendly staff
Stayed 1 night in Oct 2023
Response from Dean Castorena on Oct 15, 2023
Hi Debbie - Thank you for the wonderful, hope to welcome you back again, soon!

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hidden Gem . Walkable distance to downtown area , the bike rental option was great for a nice ride around river side and town. Overall great stay!
Stayed 2 nights in Oct 2023
Response from Dean Castorena on Oct 15, 2023
Hi Julio - Appreciate this wonderful review, thank you for staying with us!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upscale touches such as real coffee cups, glass wine glasses and cozy bathrobes. Staff were extremely friendly and helpful. The restaurant was tasty and they give you a $10 coupon to use every day of your stay, making the restaurant prices very affordable. Downtown Napa was an easy, safe walk. Would definitely recommend!
Stayed 3 nights in Oct 2023
Response from Dean Castorena on Oct 15, 2023
Hi Cynthia - Thank you for choosing to stay with us and your recommendation. We look forward to welcoming you back to beautiful Napa Valley.

8/10 Good

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Convenient location. Friendly staff. Nice rear outdoor area. Should offer free coffee in morning.
Stayed 3 nights in Sep 2023
Response from Dean Castorena on Sep 22, 2023
Hi John - Thank you for the review, we look forward to welcoming you again.

6/10 Okay

Rebekah

Disliked: Staff & service, property conditions & facilities, room comfort
Definitely not worth it! Get no extras/perks like breakfast or minibar or something when paying the price you do!! Bike rental is a bit of a have as have to enter all your card details and charges you and only for one person too No room service available Very dated bathrooms and rooms Hear everything outside room in hallway Checkin is 4pm which is way too late and when asked yo checkin slightly earlier they make a fuss when obviously they aren’t full at all!
Stayed 1 night in Sep 2023
Response from Dean Castorena on Sep 13, 2023
Dear Rebekah,Thank you for taking the time to share your feedback about your recent stay with us. We value the opinions of our guests and appreciate your honest input.We are truly sorry to hear that your experience did not meet your expectations. We understand that you had concerns regarding the value you received for the price you paid. We continuously strive to provide the best value for our guests, and we apologize if we fell short in this regard during your stay. Please know that we take your feedback seriously, and we will review our pricing and amenities to ensure that they align with our guests' expectations.Regarding our bike rental service, we regret any inconvenience you may have faced. I apologize you were under the impression the payment process and app limited to only one person, the promo code we provide is active to use for all guests staying in a reserved room, we will work on improving this service to make it more user-friendly and accommodating for our guests.We are also disappointed to learn that you found our rooms and bathrooms dated. We are continually working on property improvements. We have been working this year to update the furniture and just this week we received brand new bathroom and room accessories that we will be swapping into our guest rooms. In regard to noise levels and check-in times, we apologize for any inconvenience you experienced. We understand that peace and convenience are essential to a comfortable stay, and we will review our processes to see how we can enhance the overall guest experience.We sincerely appreciate your feedback, and we will use it as a valuable resource for making improvements to our hotel. We hope you will give us another opportunity to provide you with a better experience in the future. If you decide to return, please don't hesitate to reach out to us directly, and we will do our best to ensure a more enjoyable stay.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future.Warm Regards,Dean Castorena

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Sep 2023
Response from Dean Castorena on Sep 5, 2023
Hi Michael!Thanks for the great rating! Come back and see us again soon!

10/10 Excellent

Palak

Stayed 1 night in Sep 2023
Response from Dean Castorena on Oct 29, 2023
Hi Palak - Thank you for the great rating, come and see us again soon!

10/10 Excellent

Amy

Stayed 3 nights in Aug 2023
Response from Dean Castorena on Sep 22, 2023
Hi Amy - Thanks for the perfect rating, come back and see us again soon!

6/10 Okay

Ankita, queens

Traveled with partner
Hotel is very average and not as accurate as pictures. The room was average looking and nothing felt like a 4 star hotel. Plus shockingly the hotel charged us $33 a day from us ~$200 for our stay as a “resort fee”. It is not a resort and rather far from it. It’s pros are the location, close to downtown napa and many vineyards are a 10 min distance.
Stayed 4 nights in Aug 2023
Response from Dean Castorena on Aug 18, 2023
Hi Ankita - Thank you for sharing your feedback. We do have a 29 + tax amenity fee per day which includes a taste of local wine upon arrival, bottled water throughout the stay, 10% discount on Napa Valley Wine Train Experiences, 10 food and beverage credit for ALBA per day and WiFi and parking which is all disclosed on our booking engine and confirmations. Yes, our location is ideal which our guests are able to walk a short distance to Oxbow Market, Napa Valley Wine Train and Downtown Napa.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Dean Castorena on Aug 18, 2023
Hi Trisha - Thank you for the great rating!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot on the river with nice patio and short walk into town.
Stayed 1 night in Aug 2023
Response from Dean Castorena on Aug 13, 2023
Hi Suzanne - Thank you for the great review!

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Dean Castorena on Aug 13, 2023
Hi Camille - Thank you for the perfect rating!

6/10 Okay

Emily

Stayed 1 night in Jul 2023
Response from Dean Castorena on Jul 29, 2023
Hi Emily - Thank you for staying with us.

10/10 Excellent

cecile marie, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Great staycation
Stayed 2 nights in Jul 2023
Response from Dean Castorena on Aug 13, 2023
Hi Cecile Marie - Thank you for the perfect score!

10/10 Excellent

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Dean Castorena on Jul 21, 2023
Hi Robert - Thanks for the great review! Come back and visit us again soon!

8/10 Good

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Would be nice if the bar/restaurant opened earlier in the afternoon. Having to walk to a food truck outside the hotel on a hot day was an inconvenience. Although the food trucks were not bad. I would stay again.
Stayed 1 night in Jul 2023
Response from Dean Castorena on Jul 21, 2023
Hello Tamara,Thanks so much for your feedback. Hope to welcome you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view off the balcony, quiet area, friendly bar tender and front staff!
Stayed 2 nights in Jul 2023
Response from Dean Castorena on Jul 21, 2023
Hello!Thanks for sharing your feedback, I will be happy to share your feedback with this amazing team.

6/10 Okay

Carla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is not really in town - if you like to stretch your legs (and we do), it is a short walk down the river to the Oxbow Market, and from there you can walk into the downtown area - but in summer it can be 90 degrees out, and not so fun walking in the heat. We purchased a fairly high-priced room facing the river, nice view, tiny balcony, but hotter than hades out there, so not of much use. We could hear pretty much everything from the room next door, where they were having an animated conversation at midnight. Really low point was trying to have breakfast on the hotel's nice looking terrace. Hostess sat us not in the shade with view of the river, but next to the building under the noisy exhaust vent (we asked to move, she looked astonished and moved us one seat over). Then we sat, menus in hand, aching for a glass of water and some coffee - and then sat some more while staff served everyone around us. After waiting too long, we gave up and walked to Oxbow, where we had delicious avocado toast and excellent coffee. Lots of dining options there, super nice staffs. I'd say if you want a real Napa experience, stay somewhere downtown. where you can walk out the door and enjoy the quaint character of that small town. If you want a secluded getaway, and have more patience than we do, and bring earplugs for sleep, this might be the spot for you.
Stayed 1 night in Jul 2023
Response from Dean Castorena on Jul 21, 2023
Hello Carlo! Thank you for taking the time to share your feedback. I apologize for the inconveniences you experienced. We will be addressing these concerns directly with our leadership team. Unfortunately, we did experience a slight heat wave last week, however weather in Napa is pretty ideal even in summer, cooling off in the morning and evenings. I am happy you were able to enjoy the short walk to downtown Napa which is 10-15 minutes walking along the river. Thank you again for sharing your feedback as we truly value our guests' experiences.