Ratings based on 1,633 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Napa

Posted Feb 18, 2017
Very nice hotel (although undergoing renovation). Exceptional staff.
Comment from Hotel Management
Feb 20, 2017 by Robert R., Hotel Management
Dear Guest, Thank you for your kind review. It is great to see our staff took great care of you during this renovation project. Our property is only getting better with each passing day! I do hope you come back to see our new hotel in a couple of months!
4 out of 5
Recommended
for Everyone
by A verified traveler from lake arrowhead

Close to wine train

Posted Feb 12, 2017
Hotel is going through major construction. If you are interested in hanging out in the lobby or a restaurant in the hotel this is not going to happen yet. I don't doubt it will eventually be beautiful. Our room was very spacious and clean. Comfortable bed. Location is excellent, close to down town and wine train. No construction noise on weekend but mon and tue we were awake early by jack hammers. Hotel employees very nice. Complimentary grab and go breakfast and wine tasting in the evening. Expedia should have disclosed construction in progress. Hotel will be very nice when complete. I do recommend.
Comment from Hotel Management
Feb 14, 2017 by Robert R., Hotel Management
Dear Liz, Thank you for your kind review. We are very excited to finish up our renovation project here in a few short months. I am so pleased to see you enjoyed our unique location and our wonderful staff. Please come and see us again this summer and relax in our new lobby and restaurant!
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel was under renovation.

Posted Feb 11, 2017
Pros: staff.very good. I will rebook this hotel after renovation is done.
Cons: aarp, let members known hotel is being renovated before booking.
Location: NAPA, WINE COUNTY.
hotel had no place to eat. had to go to hotel next door to eat.
Comment from Hotel Management
Feb 14, 2017 by Robert R., Hotel Management
Dear Guest, Thank you so much for your review. I am sorry you were not made aware of our current renovations before your arrival. Please do come back as we will have a FANTASTIC restaurant for you to enjoy in a few short months!
2 out of 5
by A verified traveler

Under construction.

Posted Feb 10, 2017
If I had known the total rebuild I would not have booked it
Comment from Hotel Management
Feb 14, 2017 by Robert R., Hotel Management
Dear Guest, Thank you for your review and I completely understand your frustrations with our current renovations. While we have done everything we can to notify guests of our expansion project through our website and social media outlets I am truly sorry we missed informing you. I do hope you come and join us again when our renovations are complete in a couple of months.
3 out of 5
by A verified traveler

Posted Jan 29, 2017
Under renovation without pool. Location is close to downtown.
Comment from Hotel Management
Jan 30, 2017 by Robert R., Hotel Management
Dear Guest, Thank you for taking the time to reach out to us. I do apologize the renovations we are currently going through had a negative impact on your stay. We are wrapping up the first leg of our expansion in a few short weeks. We would love to welcome you back when the construction has completed. A new lobby, restaurant, kitchen, fitness center, & guest room updates are just a few of the exciting things coming to River Terrace Inn. Thank you again for being our guest.
3 out of 5
Recommended
for Families
by A verified traveler

Nice hotel but restauration

Posted Jan 11, 2017
Pros: Location
Cons: More furniture at the room
Location: The market
It is a nice hotel but at the moment they are restoring the lobby and social rooms.
Comment from Hotel Management
Jan 14, 2017 by Robert R., Hotel Management
Dear Guest, Thank you for your notes. I am happy to see your enjoyed our prime location in Napa Valley! However I am saddened to see you were troubled by our expansion project currently going underway. Please do come back to see us when we finish up in a couple months. We would love to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from ma

Nice hôtel

Posted Dec 31, 2016
Despite it is under renovation ... The room was amazing. We really appreciated the complementary "grab and go" breakfast offered for the inconvenience.
Comment from Hotel Management
Jan 14, 2017 by Robert R., Hotel Management
Dear Carine, So happy to hear your stay here was memorable. The property will only get better after our renovation! Please come and see us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Worth a look ... a value hotel in Napa

Posted Dec 30, 2016
Overall all we were satisfied with our choice, only thing is I wished they had mentioned they were under construction / face lift in the lobby & public areas. Location is good proximity to the vineyards and offers a good value for money.
Comment from Hotel Management
Jan 14, 2017 by Robert R., Hotel Management
Dear Guest, Thank you for your review. While we have attempted to reach out to all of our guests to inform them of our expansion here at River Terrace Inn I apologize that we missed you in this area. I am still glad to see you had a nice time and I do hope you visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but undergoing renovation.

Posted Dec 24, 2016
Overall good. Undergoing renovations but no major issues.
Comment from Hotel Management
Dec 30, 2016 by Robert R., Hotel Management
Dear Guest, Thank you for taking the time to let us know about your recent stay. While I am happy to hear your stay was pleasant I do apologize for the issues the renovations had on your stay. I hope you return to see our exciting new property in a short few months!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel construction

Posted Dec 12, 2016
It was very loud and dusty when we went at the beginning of December 2016. Im sure it is great when it isn't being worked on.
Comment from Hotel Management
Dec 20, 2016 by Robert R., Hotel Management
Dear Guest, Thank you for staying with us. I apologize our renovations had a negative impact on your stay. I do hope you come and visit us again when our renovation is complete in early 2017.