Nice hotel, but wouldn't stay again
Posted Apr 3, 2017
Senza is a decent hotel - rooms are large and comfortable, the grounds are well maintained, amenities are nice, but I wouldn't stay again. The hotel is right off the highway and we could hear cars all night, there's a new vineyard being built on the neighboring lot and the construction obstructs the view of the mountains, but the thing that stuck with us was the unfriendliness of the staff. We paid in advance for a room - we booked a double room based on a 4 person occupancy. The hotel has a fee pp if more than 2 people are staying in the room, but that wasn't included in our rate - we didn't know that. Anyways upon arrival we were told rudely that we owed $200 more ($50 pp/night) - we were surprised and not pleased about it. Hotel staff was not at all helpful and rude to us about it. We looked up our confirmation email and in small print it said that we needed to pay $20pp/night. So, ok fine, we didn't read the small print - that's on us- but the hotel staff was 1) rude to us about it and 2) quoted us a much higher rate than what we actually owed. There's a big difference between paying $200 more and paying $80 more. So anyways we paid - our room wasn't ready but hotel staff assured us they would call us when it was. We went wandering around Napa for 4 hours and never heard from them. Finally went back to hotel and It was ready, they just decided not to call us. After traveling across country to stay at their hotel we just expected a little more friendliness.