Ratings based on 1,678 Verified Reviews

4.0 out of 5
77% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Brentwood CA

Disappointing!

Posted Jul 16, 2017
Pros: We enjoyed a nice drink in the lounge by the fire pit until a group of people overtook our seating area. The waitress was very friendly and helpful.
Cons: I received a message via Expedia that the manager would get back to us on our complaints. Its been two weeks. No contact.
When we arrived there were two drunk women complaining to two of the three available staff. When we finally got to our turn the gentleman at the front desk was very friendly. I asked him if we needed reservations for The Grill located on site He told us we didn't. He also informed us that when we were ready for dinner we should dial 0 and a golf cart would bring us down to The Grill. After about 20 minutes in our room there was a knock at our door. We encountered a very rude woman who told us we needed to move our car. We were confused as we parked on the stall with our unit number above it. We called the front desk twice only to be put on hold, and eventually hung up on. We moved our car as we were looking for a relaxing night, not a fight. Apparently, only certain units park tandem, others have to use a lot across the street. No big deal But we paid $400 for one night and expected more. It came time for dinner and we dial 0. The phone rang and rang but no answer. We gave up and drove ourselves down. Once at The Grill we were told they were full, and could not give us a table. The hostess eventually gave us a table with a time limit. We appreciated that, but felt after paying over $100 for a average meal we should have dined elsewhere. There are so many other little things for example we had to go back to the front desk to get our free wine taking passes at the market. And our neighbors were loud!
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Jul 12, 2017
this was a family vacation, great location for touring, pools excellent the Market was very high quality, ate breakfast there every day,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Very friendly environment. Great fireworks show every July.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a favorite to stay at.

Posted Jul 9, 2017
Pros: EVRYTHING
Cons: Nothing
Location: Great quiet location but still close to wineries by car.
Everything is always 5 star. Staff, food, location, cleanliness, room....everything always amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for girlfriend getaway or a family trip

Posted Jun 29, 2017
Great location for spas and wineries in Napa and Sonoma. Great girlfriend weekend!!
Comment from Hotel Management
Jul 9, 2017 by julie m, Hotel Management
Thank you for your review and glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful getaway in Napa

Posted Jun 28, 2017
Wonderful suite in Napa. Close to wineries. Excellent accommodations. Wide variety of amenities. Great restaurant on property.
Comment from Hotel Management
Jul 9, 2017 by juliem, Hotel Management
Thank you for your review and glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

In the hearth of Napa

Posted Jun 28, 2017
Great location ,but very dessapointed ,requested a nice room to surprise my wife for her b-day .Not sure if they even read guest requests:comments
Comment from Hotel Management
Jul 9, 2017 by juliem, Hotel Management
I am sorry that your comments were not reviewed. I will share with our front desk team. Thank you for letting us know.
3 out of 5
by A verified traveler

Lot's of amenities!

Posted Jun 24, 2017
Nice hotel, friendly staff! The rooms were a little outdated though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place, terrible staff

Posted Jun 23, 2017
Good place to spend a few days to golf and wine taste. However don't expect much from rude staff. Especially the ones on the phone when you try to call. Terrible.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great resort but overpriced and small rooms

Posted Jun 8, 2017
Book a suite room or stay somewhere else. Their regular rooms are small and overpriced. Only suites guest can park their car next to the room. The overall service was great and all the staff were very friendly.