Posted Mar 11, 2017
When I first booked this hotel I was so excited: it looked beautiful, people had told me it was one of the better hotels in Napa, and I was excited about the size of the room we got for such a cheap price. Well, we got there and checked in and our room was OVER A MILE FROM THE MAIN BUILDING! This hotel is spread out over 26 miles. The only way for you to get around is by driving your own car or waiting for a shuttle. My poor father had to drive our car to the room which, like I said, was over a mile away, after we had been wine tasting all day. The whole reason we got a hotel and booked a car for the day was so that none of us HAD TO DRIVE. The receptionists who answer the phones are incredibly rude. I believe one of their names was Anna. Every time I called she was rude to me. The worst part of all thought had to of been the concierge. We spoke on the phone one day about booking a car for tasting, I gave her my credit card number, and she said she would look into places and get back to me before she gave melt credit card to anyone. WELL, the next day I get an email saying she sent a company my credit card information - without my permission! And then 2 DAYS AFTER WE LEFT NAPA, she calls my cell phone and says "Hi I'm so sorry but I have a note written down on my desk with your cell phone number saying 'needs car service for Saturday,' how can I help you? Would you like to hear about your options?" We had already done the tour. I will NEVER be staying here again.