Ratings based on 1,075 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

nice location

Posted Aug 9, 2017
clean rooms breakfast so so location great but dont count on using internet doesnt connect and when it does it keeps fall off useless
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Many thanks for taking the time in sharing your thoughts following your recent stay at our hotel. Your comment about the breakfast choices is noted, I assure you that your review will be addressed accordingly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
Pros: Location was perfect!
A very nice place to stay...older hotel but nice and clean.
Comment from Hotel Management
Jul 25, 2017 by Maripat, Hotel Management
Thank You! We think we are a nice place to stay as well. We recently completed a beautiful renovation of our property! We are a very chic and updated property.
3 out of 5
Recommended
for Families
by A verified traveler from Las Vegas

Good for a short stay. They have free WiFi and bre

Posted Jul 24, 2017
Pros: Close to where i needed to stay at the time.
Cons: Hotel staff should be more willing to help customers and act un-bothered for doing their jobs.
Location: Use google maps - tons of places to go and eat nearby
Newly remodeled. Smells kinda. I asked if there was any upgrades open - room wise and the front desk person did even bother to look. Hotel is only 3 floor but takes a long time for the elevator to come down. They only gave us set of towels.Good for a short stay. They have free WiFi and breakfast.
2 out of 5
by A verified traveler from California

Run Down Hotel.

Posted Jul 12, 2017
Pros: Location
Cons: Almost everything!
Location: There are plenty of restaurants close by, also several grocery stores. There are many parks, lakes, forest preserves also in the area.
You would not notice that this was a Best Western based cleanliness and appearance, it looked like a run down Motel 6. Upon entering the room, the curtains would not close, they stay open due to the AC unit, there goes any privacy. Only the sheer curtains close. After 20 minutes in the room, I found enough random hairs to knit a sweater. On the bed, and bathroom floor. There were also food stains on the walls. I opened a soda that was shaken up on our trip, it dripped on the floor. After wiping up the little that spilled, the washrag I used was completely black from scrubbing the floor. An obvious sign the floors needed cleaning badly. Best western does offer a decent breakfast, but having softball teams, volleyball teams rush the tiny space is totally discouraging and frustrating, so I seldom ate there. This hotel needs a remodel, and maids who actually clean the rooms. I will never visit this location in the future, I will stay far away!
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Thank you for your review. We are very concerned with such a low rating, taking into account your perspective of the state of our hotel as well as the performance of our housekeeping staff. We sincerely apologize for not being able to meet your expectations and we assure you that we will do our utmost best to change your initial opinion of our hotel on your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location.

Posted Jul 6, 2017
Pros: Good breakfasts.
Cons: Maybe a lawyer breakfast room. It was always crowded.
This hotel is convenient for us because it is close to our family. We stayed 5 days and were pleased with it overall. One negative was a barking dog in the hallway on a floor that was pet free. This occurred two days. Once after we inquired about where pets could stay.
Comment from Hotel Management
Jul 10, 2017 by Maripat, Hotel Management
I am so happy that you enjoyed our breakfast! We work very hard to make it one that everyone will enjoy with gluten free items, soy milk, hot/cold items et et Thank You for choosing us and staying with us for an extended period of time while visiting family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Convenient to Chicago and Naperville activities.

Posted Jul 5, 2017
Pros: Convenience
Cons: No suggestions
Location: Near major highways and local activities
Room was clean, staff friendly & helpful. Breakfasts were good.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Thanks so much for your time in sharing with us your review following your recent stay here at Best Western Naperville Inn. We look forward to serving you breakfast again soon. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
Pros: Very nice breakfast selection
Great value! Nice TV and furnitures. I stayed inside the hotel, not on the ground floor.
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
Thank you so much for acknowledging our efforts to make you feel comfortable and at home. We are glad that you found the majority of your experience to be satisfactory. We hope to impress you again during your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Urbana IL.

good hotel priced reasonable, convenient

Posted Jun 8, 2017
Pros: pretty much everything
Cons: better breakfast
I was in town for business location was very convenient price was great for the quality staff were friendly and helpful the hotel was clean and recently updated/renovated
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Thank you for choosing to stay with us during your business trip. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We look forward to welcoming you back during your next stay in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and convenient

Posted Jun 6, 2017
Room was clean and quiet. We were on 3rd floor and the hallway was being redone. Breakfast items were good and plentiful. I liked having coffee available 24/7. Would definitely stay there again.
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you for giving us an honest outlook of your experience at our hotel. It is so rewarding that you have rated us so highly. We are pleased to hear that we were able to meet your expectations of our high standard of housekeeping and accommodation. Thank you for your loyalty,we look forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice evening getaway

Posted Jun 4, 2017
Stayed for a night with my wife after being out of town for several weeks.
Comment from Hotel Management
Jun 5, 2017 by Maripat, Hotel Management
We are so happy to have provided you a nice spot for an evening with your wife. We hope that you will be back soon!