Ratings based on 721 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for the Napierville area.

Posted Jul 21, 2017
Pros: We like being in the town of Naperville.
Liked talking to the fellow travelers who we shared a table with.
Comment from Hotel Management
Jul 26, 2017 by Sandra , Hotel Management
We are so happy to read that you enjoyed your stay, and your visit to Naperville. We appreciate your business, and hope you will visit us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 10, 2017
Comfort room, good breakfast, kind hotel employee, everything is very good.
Comment from Hotel Management
Jul 16, 2017 by Liisa, Hotel Management
It was a pleasure having you as our guest, and we will look forward to sharing your awesome review with our team! Please come see us again soon!!
3 out of 5
by A verified traveler from Nebraska

Conditions

Posted Jul 9, 2017
Pros: Quiet location. Great breakfast bar.
Cons: Room had needed repairs to bathroom. Common areas were dusty and had dirty floors.
Location: Hard to locate, but a quiet location. Good places to dine and shop near by.
Housekeeping and maintenance need a lot of improvement; dusty, dirty floors, ceiling in need of repair, cracked floor tiles and cracked bathroom sink.
Comment from Hotel Management
Jul 16, 2017 by Liisa, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will share your thoughts with our team to ensure all of our guest rooms are up to Country Inns & Suites by Carlson standards. We are happy you enjoyed our breakfast buffet and location, and do hope you will allow us another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Frankfort, KY

Great value

Posted Jun 6, 2017
Pros: I liked the proximity to activities.
Location: I was able to easily get to the Morton Arboretum, the Brookfield Zoo, and a Chicago Sky basketball game.
I could easily control the temperature in the room. I loved having the microwave and refrigerator. I enjoyed the pool. The ice machine worked perfectly. Sometimes it's the little things.
Comment from Hotel Management
Jun 20, 2017 by Sandra, Hotel Management
You are absolutely right that, "Sometimes it's the little things," and our team takes a lot of pride in ensuring that the little things are just right for our guests. It sounds like you enjoyed a wonderful visit to the area, and we appreciate you allowing us to be a part of your busy agenda. Thank you so much for choosing our hotel, and please keep us in mind should your travels bring you back our way. We would love to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Pros: Convience
Location: N/A there for visit with family.
About what you would expect for the money, quiet and staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

The staff at the hotel, made my stay wonderful

Posted May 13, 2017
The staff new my name and my daughter, Sophia and Frank. The breakfast was hot and great coffee. I would ask them to add one hour to the time. There was much left over and with children and my work schedule the extra hour for breakfast would help.
Comment from Hotel Management
May 18, 2017 by Sandra, Hotel Management
Thank you so much for the nice review, and for your kind recognition of our team. We are so happy you enjoyed a wonderful stay with us! We very much appreciate your suggestion regarding our breakfast hours, and will keep this in mind as we consider future service improvements. Best wishes for an amazing summer! Please come see us again, soon!
4 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Sandra, Hotel Management
Thank you for rating your visit with us! We hope you enjoyed your stay in the area, and will stay with us again soon. We appreciate your business.
3 out of 5
by A verified traveler from las veags

Nice location. Needs to be modernized

Posted Apr 13, 2017
Ask for a room with a view got a view of the roofLad Begas
Comment from Hotel Management
Apr 21, 2017 by Sandra, Hotel Management
Thank you for taking the time to share your feedback. We are happy you found our location to fit your needs, and hope you enjoyed your visit to Naperville. We apologize for your dissatisfaction with the view from your window, and hope that were happy with other amenities we had to offer. We take the time to listen to your constructive comments so we can continually improve our services, and thank you for sharing. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Mar 30, 2017
The staff was super friendly and anything that we needed help with they were right there. Headed to 10 year olds in a one-and-a-half-year-old, the lobby is set up so that they could all have fun. I would definitely recommend this place to anyone
Comment from Hotel Management
Apr 12, 2017 by Sandra, Hotel Management
We are so delighted you enjoyed your stay with us, and appreciate your great review and recommendation! So glad your family was able to take advantage of our welcoming lobby during your visit. We will look forward to sharing your comments with our team, and look forward to seeing you again.
4 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017 by Sandra, Hotel Management
Thank you rating your stay with us. We hope you enjoyed your visit to our hotel and to Naperville, and that we will have the pleasure of welcoming you again soon. Thank you for your business.