Ratings based on 732 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Vienna, VA

Dated hotel in dire need of modern updates

Posted Sep 7, 2017
Pros: Cookies and different fruit infused water!
Cons: Renovation, renovation, and renovation.
Location: 30 mins from Legoland discovery center.
Generally the hotel staffs were more than helpful, and the basics are there. Carpet was dated with slags, and was generally too dark to tell if it's clean. The rooms were dim, with cracks in the tiles in the bathroom. Worst of all, there was an weird odor in the elevator on 9/5 afternoon. Bright notes - staff was definitely really nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massapequa NY

Nice hotel Staff were pleasant

Posted Aug 23, 2017
Room was big hotel location was situated near all attractions I wanted to see
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Convenient to my meeting..

Posted Aug 19, 2017
Pros: Convenience
Cons: Needed a walkin shower - not available!
Location: Close to the delightful city of Naperville!
Excellent breakfast served without plastic! And a good selection of offerings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for the Napierville area.

Posted Jul 21, 2017
Pros: We like being in the town of Naperville.
Liked talking to the fellow travelers who we shared a table with.
Comment from Hotel Management
Jul 26, 2017 by Sandra , Hotel Management
We are so happy to read that you enjoyed your stay, and your visit to Naperville. We appreciate your business, and hope you will visit us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 10, 2017
Comfort room, good breakfast, kind hotel employee, everything is very good.
Comment from Hotel Management
Jul 16, 2017 by Liisa, Hotel Management
It was a pleasure having you as our guest, and we will look forward to sharing your awesome review with our team! Please come see us again soon!!
3 out of 5
by A verified traveler from Nebraska

Conditions

Posted Jul 9, 2017
Pros: Quiet location. Great breakfast bar.
Cons: Room had needed repairs to bathroom. Common areas were dusty and had dirty floors.
Location: Hard to locate, but a quiet location. Good places to dine and shop near by.
Housekeeping and maintenance need a lot of improvement; dusty, dirty floors, ceiling in need of repair, cracked floor tiles and cracked bathroom sink.
Comment from Hotel Management
Jul 16, 2017 by Liisa, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will share your thoughts with our team to ensure all of our guest rooms are up to Country Inns & Suites by Carlson standards. We are happy you enjoyed our breakfast buffet and location, and do hope you will allow us another opportunity to exceed your expectations.
5 out of 5
by Dale

Very nice location

Posted Jun 22, 2017 on Hotels
Very nice hotel. Breakfast was strange but very good (pulled pork tacos). They also had the Standard breakfast fare.
Comment from Hotel Management
Jun 27, 2017 by Sandra, Hotel Management
We are so very happy to read that you enjoyed your stay, and our new pulled pork breakfast taco bowls!! We appreciate your business, and hope you will visit us again when your travels bring you back to Naperville.
4 out of 5
by Cassandra

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Sandra, Hotel Management
Thank you for your business. We hope to see you again very soon!
5 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Nice, quiet hotel. Better breakfast than most with a good variety of hot and cold items. Nice water pressure in the shower. Friendly staff and easy check in/out.
Comment from Hotel Management
Jun 15, 2017 by Sandra, Hotel Management
Thank you for your feedback and for taking the time to write about your recent visit. It was a pleasure to have you as our guest, and we hope you will allow us to welcome you again should your travels bring you back to Naperville.
5 out of 5
by Victoria

Enjoyed our stay.

Posted Jun 8, 2017 on Hotels
The hotel was lovley. We really enjoyed the pool, the room was spacious and comfortable and the breakfast was great !
Comment from Hotel Management
Jun 15, 2017 by Sandra, Hotel Management
We are so very happy to hear you enjoyed your stay, and were able to take advantage of our pool and great breakfast buffet. Our spacious guestrooms do provide a comfortable place to relax, and we are glad to know you were satisfied with your accommodations. Please come see us again soon!