Ratings based on 203 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Very bad experience

Posted Aug 24, 2017
The person at the front desk told me wrong information as to when I could check out and it led to me having to pay for another night Stay and I did't stay. Rooms were filled with cobwebs. Beds were terrible to sleep on. I would not recommend this hotel to anyone anywhere. They do not work with the customer.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
3 out of 5
by A verified traveler from Washington, Il

Not exactly happy

Posted Jul 28, 2017
Pros: The location was close to our destination
Cons: Maintenance and cleaning
Location: close to Chicago
This is the third time we have stayed at this Extended stay. 1st time was great. 2nd time less impressed. this time, we won't be back. I can find no good reason not to have 2 staff at all times manning the front desk. I and another guest waited a good 10 mins for the desk to be manned so we could check in. Next the door to our room sounded like the creaking of a horror movie door. The smell of bleach hits you when you open the door. Yet, sit on the toilet and look at the sink and the line of black yuck under the rim is revolting.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
Valerie, thank you for your constructive review and for choosing to stay with us once again. We want our guests to experience a stress-free stay, and we're sorry we fell short of making that happen for you this time. We have shared your feedback with our housekeeping and maintenance teams and will use it to ensure we are more consistent in our service levels. We regret the inconvenience these caused. We hope we have the chance to make it up to you at a future date. Sincerely, General Manager
2 out of 5
by Thomas

Not so great

Posted Jul 12, 2017 on Hotels
When checking in the lady was really nice but the place was over booked so they had to give me another room. The locks on the door did not work and there was hair all over the bath tub. Then the guy in the morning when I went to check out was more focused on the phone and whatever he was doing then helping people out at the desk.
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Thomas, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us and will use it as a training tool to improve our service delivery going forward. We hope to have another opportunity to provide you with a better experience. Sincerely, General Manager
4 out of 5
by Rob

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Rob, thank you for staying at Extended Stay America - Chicago - Lisle. We appreciate you sharing your complimentary rating and look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Manager, Hotel Management
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
by Heriberto

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Heriberto, thank you for staying at Extended Stay America - Chicago - Lisle. Every team member here works hard to deliver a great guest experience, so we really appreciate your complimentary rating. Thanks for being our guest, and we look forward welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Get with the Program!!

Posted Jun 7, 2017 on Hotels
Mgr was rude to employees and us. Supplied no pots or pans as stated. And we brought food to cook. Mgr. Sucked
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Thank you for letting us know about your stay. I am extremely concerned to read your comments and apologize for our staff member being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit so that we can make it up to you. Sincerely, General Manager
5 out of 5
by Alexander Hernandez

Posted Jun 1, 2017 on Hotels
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Alexander, thank you for the terrific rating regarding your stay at Extended Stay America - Chicago - Lisle. Making sure that each guest's visit is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 25, 2017 on Hotels
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Chicago - Lisle and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
1 out of 5
by A verified traveler

We didn't have a positive experience.

Posted May 24, 2017 on Hotels
With the experiences we have faced I don't think it happened only for us. 1. We arrived to the hotel late in the night around 11 pm and the doors were locked which is absolutely fine and good thing too. But it was mentioned to call a particular number to get the door opened, the person in charge for the night is sleeping peacefully and couldn't answer our call for a very long time almost 15 mins to 20 mins. 2. We booked our hotel through hotels.com and the for some reason he couldn't allocate the room on that reservation. After trying multiple times, we gave us a room as a new reservation and I have paid it through my card again even though I have paid already through hotels.com. I had resolve it next day with the manager. 3. It say free breakfast but it is not. They offer gran and go breakfast which has coffee, muffin, and oat bars. 4. They say they will provide kitchen ware but when we requested we didn't get any. 5. Complained about the leak in bathroom tub but it was not fixed during our two day stay.
Comment from Hotel Management
May 26, 2017 by Manager, Hotel Management
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, General Manager