Ratings based on 86 Verified Reviews

4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Convenient

Posted Nov 28, 2017
Excellent Service and friendly staff. They make sure you are taken care during the entire stay.
5 out of 5
by Pamela

Excellent place

Posted Jul 24, 2017 on Hotels
Excellent stay - comfortable, roomy, quiet -- WiFi connectivity for work: EXCELLENT
5 out of 5
by Laura

Perfect stay

Posted Jul 16, 2017 on Hotels
This place was extremely clean. I typically do not like hotels however I was very comfortable at this hotel. The room was spotless, beds were comfortable and everything we needed was readily available. The staff was very friendly, helpful, informative and nice! Breakfast was very good and provided many options. The pool and jacuzzi were both very clean and inviting. Absolutely loved our stay here and would highly recommend it!
5 out of 5
by A verified traveler

Posted Jul 3, 2017 on Hotels
This place is great! Very large 1st floor king suite with pull out couch. And really nice and modern kitchenette. Pool and hot tub were nice. Breakfast had plenty to choose from. Clean throughout this hotel. Friendly desk staff and a really great price through hotels.com. Will stay again for sure if I'm in this area again.
5 out of 5
by Emily

Overall: Great

Posted Apr 30, 2017 on Hotels
Our stay was great. The room was clean and the staff was very friendly. I will definitely be staying here again.
5 out of 5
by LINDA

Perfect

Posted Mar 13, 2017 on Hotels
Our room was fantastic, love the lay out of it.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review the TownePlace Suites Chicago Naperville. We strive to impress our guests, and I'm sorry to see that we fell short. We hope to have another chance to host you the next time you are in the area. Sincerely, Pavel E. General Manager