Ratings based on 584 Verified Reviews

4.3 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Welington, NZ

Good location, average hotel

Posted Jul 12, 2017
The room was advertised as having a queen bed and a twin bed - the 'twin' was a tiny single with a hard but wobbly mattress, the queen had a dirty stain on the bedspread. The 'city view' was looking down on The Warehouse across the road (not a big deal, just a FYI!). The location was great and it is within walking distance of the beach, the city centre and great cafes and restaurants, and the aquariam. The big downer was that the first night - and we were only there for two - we arrived back after dinner to find the room without power. It turned out the hotel had blown a fuse. We sat in the dark and cold for a while, the power was briefly restored but went off again within a few minutes and we ended up sitting in reception which still had power and heating. Power was off for a total of about 2+ hours and the contractor who arrived told us it was because the fuse wasn't big enough. Because we were sitting in reception we were offered a hot drink however there was no compensation and none of the other guests were checked on or offered anything that we were aware of - just phoning around the rooms would have been a good idea!
Comment from Hotel Management
Jul 15, 2017 by Hotel Reception, Hotel Management
First of all we would like to thank you for your stay. We would like to of course give our most sincere apologies for the very unfortunate inconvenience of the power outage. As we run a sole shift our staff conducted appropriate action in the best way possible. Having this disruption for any of our guests was not ideal at all and we certainly appreciated everyone's patience and understanding. The issue of course has been investigated to ensure this does not occur again. Sincerely The Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Nelson, NZ

Awesome Staff

Posted Jul 11, 2017
The staff could not have been any nicer or accommodating; they are AWESOME. The facilities are really good. I'm a shortie so did struggle a bit climbing in and out of the bath/shower which was a bit scary since it was wet. However, I did enjoy the spa bath. One suggestion I have for the owners is that they move the TV from above the wardrobe to above the luggage rack; just to make it easier to view. Also, the location is very good. I'd definitely recommend staying here.
Comment from Hotel Management
Jul 15, 2017 by Hotel Reception, Hotel Management
Thank you for your stay at the Quality Inn Napier. We appreciate you taking the time to share your most positive feedback and for your suggestion. We hope to see you return in the future. Sincerely The Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to work.

Posted Jun 1, 2017
Very clean rooms and lovely staff. Nice big spa bath.
Comment from Hotel Management
Jun 17, 2017 by The Team, Hotel Management
Thank you for taking the time to give us your feedback. We look forward to seeing you again soon.
4 out of 5
by A verified traveler

Posted May 13, 2017
Very good location, regular motel, no serious negatives, nothing fancy.
Comment from Hotel Management
Jun 1, 2017 by Jackie (Reception), Hotel Management
We would like to thank you for your stay at the Quality Inn Napier. Your feedback is most appreciated valuable towards creating a pleasant stay for each of your guests. Sincerely The Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Gisborne

Quality Low Priced

Posted Apr 27, 2017 on Wotif
Great spot and loved the little balcony. Across road from beach and shops.
Comment from Hotel Management
Jun 1, 2017 by Jackie (reception), Hotel Management
Thank you for your stay at the Quality Inn Napier. We appreciate you taking the time to share your experience. Sincerely The Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Pros: location, good size rooms, clean and serviced daily
Cons: Not enough car parking on site, pool needs to be heated. shower did not stray and tub to slow to fill
Location: All good close to most things
good location to town, clean rooms, could here the people next door and heated pool was cold. Overall not a bad place to stay
Comment from Hotel Management
Jun 1, 2017 by Jackie (reception), Hotel Management
We would like to thank you for your stay at the Quality Inn Napier. Your feedback is most appreciated valuable towards creating a pleasant stay for each of your guests. Sincerely The Team
3 out of 5
by A verified traveler

Posted Mar 27, 2017
Cons: Decor bathroom nice but room and hall etc could use a makeover
I felt for the room cost that the room and hotel needed updating ie carpet colour scheme etc
Comment from Hotel Management
Mar 31, 2017 by Hotel Reception, Hotel Management
We would like to thank you for your stay at the Quality Inn Napier. Your feedback is most appreciated and all helps towards our strive to give each guest a great experience. We hope to see you return in the future. Sincerely The Team
4 out of 5
by Jenny

Good place to stay

Posted Mar 23, 2017 on Hotels
It was a good place to stay. Lovely sea views. Clean and comfortable and spacious room. Easy walk in to the town.
Comment from Hotel Management
Mar 31, 2017 by Manager, Hotel Management
Thank you for choosing the Quality Inn Napier for your stay. We appreciate you taking the time to share your positive experience. We certainly hope to have you back with us in the future. Sincerely The Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
The staff were wonderful. A nice place to stay I enjoyed my stay
Comment from Hotel Management
Apr 8, 2017 by The Team, Quality Inn Napier, Hotel Management
We would like to thank you for your stay at the Quality Inn Napier. We appreciate you taking the time to share your positive feedback and hope to see you again in the future.
4 out of 5
by Aude

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Thank you for staying at the Quality Inn Napier. We appreciate your rating and certainly hope to see you back again in the future! Sincerely The Team