Ratings based on 595 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Plymouth

Loved it

Posted Sep 10, 2017
Especially the staff were very helpful and friendly
Comment from Hotel Management
Sep 14, 2017 by The Team, Hotel Management
Thank you for your stay at the Quality Inn Napier and for taking the time to share your feedback. We hope to have you return in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga

EXCELLENT LOCATION - SPOTLESSLY CLEAN

Posted Sep 10, 2017
Pros: Close to town, modern and clean
Location: Indonesian Rice Table was amazing and well worth the 10 minute walk
Loved our stay at the Quality Inn Napier. Our room was spotless with lovely facilities and a very helpful friendly reception. Very close to town and plenty of easy parking.
Comment from Hotel Management
Sep 14, 2017 by The Team, Hotel Management
Thank you for your stay at the Quality Inn Napier. We appreciate you taking the time to share your most positive feedback. Pleasing to hear you enjoyed your visit to one of the local restaurants! We hope to have you back with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waikato NZ

Central location

Posted Sep 7, 2017
Pros: Location
Cons: Repair outdoor carpet on doorstep - looks shabby for first impression
Location: Shopping
Overnight stay - convenient location for all family. Room clean tidy and comfortable.
Comment from Hotel Management
Sep 9, 2017 by The Team, Hotel Management
Thank you for your stay at the Quality Inn Napier. We appreciate you taking the time to share your feedback. One floor of the complex has had the carpet replaced and the next floor will be replaced soon also. We hope to see you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from new Zealand

Right across the road to our function

Posted Aug 30, 2017
Great parking facilities. Comfy beds and the best shower ever. Nice and quiet too.
Comment from Hotel Management
Sep 2, 2017 by The Team, Hotel Management
We thank you for your stay at the Quality Inn Napier. Taking the time to share your positive experience is much appreciated. We hope to have you back in the future. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Palmerston North NZ..

Great Location..!

Posted Aug 30, 2017
Everything was Great, and appreciate the late check out..! Would definitely stay again..!!
Comment from Hotel Management
Sep 2, 2017 by The Team, Hotel Management
We are pleased to hear of your pleasant stay at the Quality Inn Napier. Thank you for taking the time to give your feedback. We hope to have you back again! Regards
3 out of 5
by A verified traveler from Welington, NZ

Good location, average hotel

Posted Jul 12, 2017
The room was advertised as having a queen bed and a twin bed - the 'twin' was a tiny single with a hard but wobbly mattress, the queen had a dirty stain on the bedspread. The 'city view' was looking down on The Warehouse across the road (not a big deal, just a FYI!). The location was great and it is within walking distance of the beach, the city centre and great cafes and restaurants, and the aquariam. The big downer was that the first night - and we were only there for two - we arrived back after dinner to find the room without power. It turned out the hotel had blown a fuse. We sat in the dark and cold for a while, the power was briefly restored but went off again within a few minutes and we ended up sitting in reception which still had power and heating. Power was off for a total of about 2+ hours and the contractor who arrived told us it was because the fuse wasn't big enough. Because we were sitting in reception we were offered a hot drink however there was no compensation and none of the other guests were checked on or offered anything that we were aware of - just phoning around the rooms would have been a good idea!
Comment from Hotel Management
Jul 15, 2017 by Hotel Reception, Hotel Management
First of all we would like to thank you for your stay. We would like to of course give our most sincere apologies for the very unfortunate inconvenience of the power outage. As we run a sole shift our staff conducted appropriate action in the best way possible. Having this disruption for any of our guests was not ideal at all and we certainly appreciated everyone's patience and understanding. The issue of course has been investigated to ensure this does not occur again. Sincerely The Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Nelson, NZ

Awesome Staff

Posted Jul 11, 2017
The staff could not have been any nicer or accommodating; they are AWESOME. The facilities are really good. I'm a shortie so did struggle a bit climbing in and out of the bath/shower which was a bit scary since it was wet. However, I did enjoy the spa bath. One suggestion I have for the owners is that they move the TV from above the wardrobe to above the luggage rack; just to make it easier to view. Also, the location is very good. I'd definitely recommend staying here.
Comment from Hotel Management
Jul 15, 2017 by Hotel Reception, Hotel Management
Thank you for your stay at the Quality Inn Napier. We appreciate you taking the time to share your most positive feedback and for your suggestion. We hope to see you return in the future. Sincerely The Team
5 out of 5
by Callum

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 17, 2017 by Manager, Hotel Management
Hi there Thank you for taking the time to give feedback, we appreciate it. We are happy you had a pleasant stay and hope to be able to welcome you back soon. The Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to work.

Posted Jun 1, 2017
Very clean rooms and lovely staff. Nice big spa bath.
Comment from Hotel Management
Jun 17, 2017 by The Team, Hotel Management
Thank you for taking the time to give us your feedback. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Comfortable central city accommodation

Posted May 29, 2017 on Wotif
Not our first stay here. Quiet and comfortable. Spa bath took half an hour to fill but otherwise lovely clean place with friendly staff.
Comment from Hotel Management
Jun 1, 2017 by Jackie (Reception), Hotel Management
We would like to thank you for your stay at the Quality Inn Napier. Your feedback is most appreciated valuable towards creating a pleasant stay for each of your guests. Sincerely The Team