Ratings based on 563 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel close to main shops, cafes, restaurants

Posted Sep 8, 2017
Loved Napier! So pretty and loved all the history and friendly tours around town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Aug 25, 2017
Great hotel with fantastic rooms. Within walking distance to the main city centre. Only downside were the very narrow twin beds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
Lovely stay in a great central location. Friendly and informative staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from new Zealand

Posted Aug 23, 2017
We were thrilled with the room . Couldn't have wished for anything better . The shower area was a bit poor . Difficult not to have a flood. Have recommended it to many friends and family
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Posted Aug 23, 2017
Very good staff,nice comfy tidy room,have stayed twice now,will stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawera

Awesome Hotel - Great Staff

Posted Aug 20, 2017
Pros: Everything
Cons: Softer pillows!
I found the staff so welcoming. The facilities are great and its right in the CBD - choose Quest!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
GREAT PLACE TO STAY, CLOSE TO TOWN STAFFE WERE WELCOMING AND HELPFULL
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2017
Great place to stay. Friendly staff. Spacious room. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
We had a lovely stay, right in the heart of town, great room and service
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
I disappointed because I expected my room has bathtub but not. I asked changing the room but couldn't coz they were full.
Comment from Hotel Management
Jul 8, 2017 by Christine, Hotel Management
Dear sir, madam, We are very sorry to hear you were disappointed. When possible we always do try to accommodate requests. Last week, due to the Lions fans being in the area, we were fully booked and unable to help you out. We hope to be able to welcome you again in the future. Please let us know you would like a bathtub, and we will happily accommodate this for you. Kind regards, Christine Berk Front Office