Ratings based on 517 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Taranaki

Really nice, comfortable hotel

Posted Nov 12, 2017
Our room had nice views, was really comfortable and clean. Bedding was very comfortable. Had great parking and was in a convenient location. An added extra which was not advertised on the website, is that guests have free access to the gym across the road at Ocean Spa.
Comment from Hotel Management
Nov 15, 2017 by General Manager, Hotel Management
Thank you for your kind review. Yes all of our guests have access tot he private gym across the road, the benefit of this gym is its location and the up to date equipment. Glad you enjoyed it. warm regards Kerryann
5 out of 5
Recommended
for Everyone
by A verified traveler from Hastings

30th Wedding Anniversary

Posted Nov 1, 2017
Pros: Cleanliness, comfort, modernness.
Location: Pacifica restaurant - excellent
what a fantastic surprise my husband of 30 years gave me. A wonderful nights stay at Te Pania Hotel. It was beautiful.
Comment from Hotel Management
Nov 5, 2017 by General Manager, Hotel Management
Ingrid. a hearty congratulations..we are delighted your husband selected Te Pania for such a momentous occasion. Warm regards Kerryann
5 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 8, 2017
Lovely Hotel Kids loved it Will rebook when we return to Napier
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Thank you..we can't wait to see you back. Today is amazing, after all the rain we have a perfectly beautiful sunny day. Come back soon! warm regards Kerryann
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay in comfortable hotel

Posted Oct 6, 2017
Lovely view from the room. Beds very comfortable. Close to city centre. Very enjoyable stay.
Comment from Hotel Management
Oct 8, 2017 by General Manager, Hotel Management
Thank you for your kind review
4 out of 5
Recommended
for Everyone
by A verified traveler from central coast nsw

Across from water

Posted Sep 29, 2017
Lovely views very clean room and so close to shops and eateries - car park also spacious and easy to access
Comment from Hotel Management
Oct 2, 2017 by Gavin Barr, Hotel Management
Thank you for the very kind and positive feedback. The Hotel has a great location for exploring Napier. Kind regards, Gavin
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland New Zealand

Lovely view of the ocean. Close to the shops.

Posted Sep 14, 2017
Pros: reasonable rates and very clean and tidy
Cons: it is looking a bit dated in the rooms. A liitle spruce up would help.
Location: Nice central location, within walking distance to Marine Parade , shopping and good restaurants.
Nice quiet clean room, very comfortable bed and a stunning view. The staff were very helpful and friendly
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your recent stay. I am happy you enjoyed your time with us. Thank you for your feedback. kind regards Kerryann
5 out of 5
by Scott

Will Stay Again

Posted Aug 6, 2017 on Hotels
Very reasonable deal
Comment from Hotel Management
Aug 13, 2017
Thank you for your feedback. We appreciate it and we look forward to your return. warm regards Kerryann
4 out of 5
Recommended
for Couples
by A verified traveler from Wanganui NZ

Fantastic room with a beach view.

Posted Jul 31, 2017 on Wotif
Pros: Close to town and beach.
Cons: More menu choices in restaurant
Location: Very handy location to town and beach and cafes
Very comfortable bed. Lovely meal in restaurant. Friendly staff. good safe parking.
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Thank you for your lovely review. We look forward to your return visit. warm regards Kerryann
3 out of 5
Recommended
for Families
by A verified traveler from NZ

It was ok.

Posted Jul 16, 2017 on Wotif
Pros: The proximity to Ocean Spa.
Cons: I felt the price of the room was too high. The meal options for my daughter (7yo) were non-existent. Not recommended for families.
Staff were friendly, especially one lady who helped me warm up a wheat pack for my daughter. Room was cold, I had the AC on 30 to try and be warm. To be fair we were there during the snow dump days of July.
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Thank you for your feedback. warm regards Kerryann
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to Beach

Posted Jul 12, 2017
Pros: Very Close to Shops, Beach & Ocean Spa's across the road. Front Desk aswell as Bar Staff all very lovely and polite.
Cons: Windows - Gets quite stuffy inside room & would prefer to take advantage of the ocean breeze rather than circulated Air Con & need better beds!
Location: Very Close to Shops, Restaurants, Beach & Ocean Spa. Jail Tour also down the road. Perfect location!
Very Close to Shops, Beach & Ocean Spa's across the road. Front Desk aswell as Bar Staff all very lovely and polite. However beds are very uncomfy & felt like both my partner & I had a retaining wall between us as the middle was quite raised (weird!) & had no Milk & a shattered Glass bottle in fridge.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Thank you for your lovely review. Warm regards Kerryann