Hotel has potential
Posted Aug 2, 2016
Hotel has potential, but during our stay, there was only one functioning elevator for 10 floors to be shared with construction workers also on site. This was not disclosed during reservation. Also, arriving after 10 pm, no staff available and one of our rooms had non-functioning AC that was not fixed until the next afternoon and broke again within 3 hours, ultimately requiring a move from a more convenient 2nd floor to 9th floor. Then surprised with parking fees after having confirmed with realty agency that there would be no additional fees. Also there is no direct room access from pool/beach area except to walk through the very cold lobby and long wait for elevator (you can walk 9 floors if no beach cart). Lastly, we paid extra for late checkout only to have cleaning crew wake us up and demand we leave stating the realtor made a mistake; they stood outside our window and knocked repeatedly and took an hour to resolve.