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Reviews of Best Western Hotel Plaza

4 out of 5
Best Western Hotel Plaza
Piazza Principe Umberto I, 23, Naples, NA

Reviews

7.2

Good

Rating 10 - Excellent. 103 out of 591 reviews" "
Rating 8 - Good. 252 out of 591 reviews" "
Rating 6 - Okay. 148 out of 591 reviews" "
Rating 4 - Poor. 57 out of 591 reviews" "
Rating 2 - Terrible. 31 out of 591 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

BERNICE

Traveled with family
The one thing the BW Hotel Plaza in Naples has going for it is it's close proximity to the Centrale Train Station. It is about a 5 minute walk pulling suit cases to get from the trains to the BW location. However, you are walking thru what has to be one of the very worst part of Naples (??).... I certaintly would not stay here if I were a young female and had plans to go out walking in the evenings to go to dinner. (The heavy metal doors that lock on the front of hotel give you some idea of it's location). The hotel had the worst 'sewage' type of smell of all time. We hoped it would go away once we were in our room, but it was even worse. The noise of constant sirens and horns blaring went all night long. The beds were twins, which we had asked for, but, very very very narrow twin beds. The linens were nice :) And, the hotel agent did arrange for us a 30 euro ride via taxi to the airport in the morning. All in all, I would not stay here again. We just considered it was a Best Western and would have the same standards as what we are somewhat use to.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. The area is a little rough but we live in a similar type city.
Stayed 11 nights in Oct 2023

6/10 Okay

andrew

Stayed 2 nights in Oct 2023
Response from john on Oct 17, 2023
Dear CustomerThank you for your appreciate reviews.Very truly

8/10 Good

Sharon

Stayed 1 night in Oct 2023
Response from john on Oct 17, 2023
Dear Sharonthank you for your good reviews.Sunny regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 1 night in Sep 2023
Response from john on Oct 13, 2023
Egregio Cliente,a nome di tutto lo staff la ringrazio per aver giudicato positivamente la sua esperienza al Plaza,.Augurandoci di poterla ospitare ancora una volta, cordialmente saluto.

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility itself was fine, clean. Would have rated it a 4. However the neighborhood was quite unsettling. Staff at least got us a taxi for us to go to a better part of town for dinner. Wish the facility had a bar and restaurant on site for this reason, but they did not.
Stayed 1 night in Sep 2023
Response from john on Oct 17, 2023
Dear Customer,we thank you for your appreciate reviews.Very truly

10/10 Excellent

R J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain but serviceable!
I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023
Response from john on Oct 13, 2023
Dear Customer,we tyhank you for your appreciate reviews.Very truly

8/10 Good

Shay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling in Italy
I traveled with my son. The hotel was very nice. Good breakfast very clean. One problem was the parking. I had to pay 20 earo for a day and that’s a lot. You must help your guests
Stayed 3 nights in Jul 2023

6/10 Okay

Shona

Traveled with family
Liked: Cleanliness
The surrounding area felt shady. I would not walk alone at night.
Stayed 1 night in Jul 2023

8/10 Good

Amy

Stayed 1 night in Jun 2023
Response from john on Jul 15, 2023
Dear Customer,we thank you for your appreciate reviews.Very truly

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
This property is in an excellent location for tram, airport transfer and rail services. Good restaurants are a short walk away. The best part of this hotel is the staff who were friendly and helpful particularly’Gianfranco’. Like any city there are some undesirable aspects but hey look past them embrace it and stay at this hotel.
Stayed 3 nights in May 2023
Response from JOHN on May 10, 2023
Dear Customer,we thank you for your appreciate revisews.Very truly

8/10 Good

EDWINA

Stayed 3 nights in Apr 2023
Response from john on May 10, 2023
Dear Edwina,Thank yoy so much for your appreciate reviews.Very truly

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were small, but clean and well-kept. No breakfast service. Neighborhood is sketchy. Staff was courteous, friendly and helpful.
Stayed 2 nights in Mar 2023
Response from john on Apr 28, 2023
Dear Customer,thank you for your appreciate reviews.Very truly

8/10 Good

Kushal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to central station and metro so very convenient to go anywhere; however the area surrounding the property was somewhat dirty and a bit downscale.
Response from john on Jan 7, 2023
Dear Customer,we thank yhou for your appreciate reviews.Very truly

2/10 Terrible

Mario

Traveled with partner
Disliked: Staff & service, amenities
We just spent one night there. Before we booked, we called to confirm there was AC on the property, since Naples was hot even during December. Well, they had. however, we were told that only heating was working during winter..... We were asked to open our windows and the street noise was unbearable. They offered us an inside room, really?, it would be even hotter, no window.... On top of that, there was zero internet signal in the room. ( we tried 4 devices), we complained and they were rough. In the end they only came to verify that the internet was ok in the hallway! . We literally, had to open the room's door and get close to the hallway to receive signal. The mattress had bumps. This is not a 4 stars hotel by any means, perhaps 1 or 2 stars by American standards.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to train station. Friendly, accommodating staff. Good breakfast in a beautiful setting. View rooms are great; non-view rooms are abysmal. This was our second stay there in 12 years, and we would stay there again.
Stayed 3 nights in Oct 2022
Response from JOHN on Oct 27, 2022
DEAR CUSTOMERWE THANK YOU FOR YOUR APPRECIARE REVIEWS.VERY TRULY

10/10 Excellent

Jacqueline, Fort pierce

Liked: Cleanliness, staff & service, property conditions & facilities
The area is a very busy area reminds me of New York so be prepared but the hotel itself was safe and close to everything. They take care of taxis for you which is a big hassle getting in the city . There was no breakfast spread it could have been maybe a bag to go but I never asked for one
Stayed 4 nights in Sep 2022

8/10 Good

Dr. Intesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Excellent breakfast options and good value for money.
Stayed 3 nights in Sep 2022
Response from john on Oct 3, 2022
Dear Customer,we thank you for you appreciate reviews.Very truly

4/10 Poor

Sean

Stayed 1 night in Sep 2022
Response from john on Sep 26, 2022
Dear CustomerWe thank you for your appreciate reviewsVery trulySunny regards

2/10 Terrible

Kent

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, they ripped me off. I booked a superior king room and got a tiny dirty closet sized room with two hard cots. Everything was old, gross and small. I was so shocked by how bad the room was I didn’t even think to check my reservation to find I didn’t get what I paid for. If they even have rooms that bad I had to get away from that place as quickly as possible. I canceled my second night and went back to The best western hotel universo in Rome, which was a thousand times better even though it was rated and priced the same. The naples best western plaza was the worst hotel I have ever been in and they should not even be permitted to have the same name. The hotel, and neighborhood are complete slums. Stay far away from this place!!!
Stayed 2 nights in Aug 2022

4/10 Poor

Maria, Mono

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Horrible view of a back alley. Had to keep shutters closed looked very unsafe
Stayed 1 night in Jul 2022
Response from john on Sep 2, 2022
Dear Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,

2/10 Terrible

SAJID

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Charged Superior room money given very small room
Stayed 3 nights in Jul 2022
Response from JOHN on Sep 2, 2022
DEAR CUSTOMERThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large bathroom for European facilities. It was nice to have an “American sized” room and bathroom when traveling in places where the rooms have been small. Naples overall is pretty trashy (literally trash everywhere) but this was nice once you get inside the building.
Stayed 1 night in May 2022

2/10 Terrible

Matthew

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged me an extra 350 without tellin me
Stayed 2 nights in May 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2019
Response from john on Jan 6, 2022
Dear Customer, we thank you for your appreciate reviews. Very truly

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Oct 2021
Response from john on Jan 6, 2022
Egregio Cliente, la ringraziamo per aver dedicato del tempo a recensire la sua esperienza al Plaza. Ci auguriamo di poterla ospitare ancora una volta e cordialmente salutiamo.

4/10 Poor

Jenny

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Only stayed a few hours - bed sheets were dirty. Would not recommend.
Stayed 1 night in Oct 2021

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities
Look for a better hotel elsewhere
While the hotel is close to historical sites, the area Is around the hotel is disgustingly filthy. Trash everywhere, parking is an underground garage 2 city blocks away, and the shower was tiny.
Stayed 3 nights in Oct 2021

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, amenities
Location close to train station but neighborhood a little sketchy. Breakfast was very good.
Stayed 1 night in Sep 2021
Response from john on Jan 6, 2022
Dear Customer, we thank you for your reviews. Very truly

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Kendel

Stayed 1 night in Aug 2021

10/10 Excellent

Kerstin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed a quick one night stay before an early morning flight out of Naples airport. Very close To central train station. Check in was super friendly and efficient
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice . Great location near train station . Plenty of restaurants
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from JOHN on Jan 9, 2020
Egregio Cliente, siamo lieti di aver soddisfatto le sue aspettative. Cogliamo l'occasione per salutarla cordialmente.

6/10 Okay

Anna, Chicago

Traveled with partner
Liked: Cleanliness, staff & service
Rooftop restaurant for breakfast. Location to central train station
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good Service Great breakfast
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed needs to be much softer. Memory foam beds are to hard for sleeping
Stayed 1 night in Oct 2019

8/10 Good

GeorgeB, Ennis, TX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Keep your door key in the card slot inside the room to keep electricity ON.
Stayed 1 night in Oct 2019

8/10 Good

r rubens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, conveniently located near the terminus. Surroundings not that good, but very convenient.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019

10/10 Excellent

AF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient located near by Napoli Centrale. Hotel staffs are very friendly and helpful and make sure you are welcomed, especially bella Olympia who is exceptional and passionate helping guests!
Stayed 1 night in Sep 2019

8/10 Good

Michele, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property in the middle of a dirty, unsafe neighbourhood, full of vagrants and garbage (adjacent areas are better). Room was clean (some black mould on ceiling) and staff was friendly and helpful. Tiniest shower we’ve ever seen! Husband barely able to close the door.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall clean hotel close to the train station , small room , tiny shower
Stayed 3 nights in Sep 2019

6/10 Okay

Gerard

Traveled with group
Liked: Cleanliness, staff & service
Disappointing overall but with redeeming features
Booked superior twin room with private balcony but ended up with dingy, dark 1st floor room with window at back & view of service area where staff took their breaks. Air conditioning good, quiet & comfy bed. Hotel located in scruffy area near Piazza Garibaldi / central station with groups hanging around late at night in the square outside the hotel. However we were not approached or threatened in any way. Bars & restaurants in the area limited as were facilities in the hotel. Okay base but no desire to return to hotel during the day
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
We stayed one night as a stopover between Naples & Sorrento, due to evening arrival. Hotel welcome was excellent (we scored bonus points from the receptionist because we were ready with cash to pay the city tax). Room was fine- not impressive or luxurious, but perfectly satisfactory for what we had paid. Receptionist gave us great recommendation for late dinner, so all in all a positive experience. No view from room, but it was dark so that didn't matter to us.
Stayed 1 night in Sep 2019

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Quick stay in a sketchy area
Stayed here with high expectations because of the name. The place itself isn’t bad. I would not recommend the area at all though. Many great areas in Naples but this was not one of them. Didn’t have any issues but definitely didn’t feel the most comfortable walking around at night. The shower is extremely small. Most will struggle to get in and out of it in the single room. Overall if you need a cheep place near the train station this place works. If you are looking for a nice location and relaxing atmosphere this is not the place.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - poor area
It was a pleasant stay. It is close to the train station and other means of transport. The local area needs improvement as it is very dirty.
Stayed 2 nights in Aug 2019