Nice live nativity at a nearby church.
Posted Dec 12, 2016
Young staff was unfriendly at check-in. Failed to mention that the spa was not working even tho we expressed interest in a room near the pool. Laundry facilities were slow and not working well. Don't be late for breakfast. They show no mercy to latecomers. The staff turn the lights off promptly when breakfast is over and had the food stowed in 8 min. (Ya, we timed them.) The nearby church had a neat Christmas live nativity. Very friendly ppl there!
Comment from Hotel Management
Dec 13, 2016 by Christian, Hotel Management
Thank you so much for taking the time to share your experience at the Best Western Naples Plaza. We are greatly saddened that we fell short in offering you a great service and pleasant stay. I promise that this is an isolated event and is in no way a reflection of how we conduct business. If you could please contact me at the hotel right away so that we may have the opportunity to address and rectify the issue you encountered here. We wish you the best and safe travels. Hope to hear from you soon.