Ratings based on 859 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Clean hotel and pleasant stay

Posted Jan 7, 2017
Pros: breakfast
Cons: size of the beds
Location: good location, close to hwy and beach or shopping
Nice hotel with good breakfast options and close to hwy.
Comment from Hotel Management
Jan 8, 2017 by Christian, Hotel Management
Thank you for taking the time to leave a review. WE greatly appreciate the comments!
2 out of 5
by A verified traveler from fl

Nice live nativity at a nearby church.

Posted Dec 12, 2016
Young staff was unfriendly at check-in. Failed to mention that the spa was not working even tho we expressed interest in a room near the pool. Laundry facilities were slow and not working well. Don't be late for breakfast. They show no mercy to latecomers. The staff turn the lights off promptly when breakfast is over and had the food stowed in 8 min. (Ya, we timed them.) The nearby church had a neat Christmas live nativity. Very friendly ppl there!
Comment from Hotel Management
Dec 13, 2016 by Christian, Hotel Management
Thank you so much for taking the time to share your experience at the Best Western Naples Plaza. We are greatly saddened that we fell short in offering you a great service and pleasant stay. I promise that this is an isolated event and is in no way a reflection of how we conduct business. If you could please contact me at the hotel right away so that we may have the opportunity to address and rectify the issue you encountered here. We wish you the best and safe travels. Hope to hear from you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2016
Pros: EVERYTHING EXCEPT THE BREAKFAST
Cons: BREAKFAST
EVERYTHING WAS AWESOME EXCEPT THE BREAKFAST. AND I WASN'T THE ONLY PEARSON THAT WASN'T PLEASED. A LOT OF PEOPLE WERE COMPLAINING .
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to give us feed back. We have recently changed our breakfast to accommodate our guests needs. Thank you for staying with Best Western
5 out of 5
Recommended
for Everyone
by A verified traveler

Confortable

Posted Nov 15, 2016
Very convenient location! Very comfortable and staff very friendly
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your comments. We have a great staff and greatly appreciate your comments. Thank you for staying with Best Western.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

the Price is Right

Posted Nov 12, 2016
Pros: Staff was excellent..pool was good.........location location location..right off highway........................................easy access to beach.....and restaurants ..........................................................excellent breakfast lady...................................front desk peeps were very helpful and accommodating
Cons: needs more variety w/hot breakfast..day one fried egg n sausage..day two bisket w/gravy...day three same as day one..day 4 same as day 2...etc etc etc...everything else good umbrella's fall over frequently at pool....potential danger to pool users...should fix that...fix hot tub also
Location: location excellent..beach, pickleball, softball nearby
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your comments. Since your stay the breakfast has been upgraded and we have addressed the umbrellas at the pool. I greatly appreciate your feed back so we can only make the hotel better for our guests. Thank you staying with Best Western
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very comfortable bed

Posted Nov 11, 2016
Great breakfast room; would have liked more information re restaurants nearby other than chains
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Nov 1, 2016
Nice hotel. Very clean and enjoyed my stay. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for the price.

Posted Oct 16, 2016
Location: Near 75
Fridge, micro, clean, breakfast, good price. That's all I have to say.
5 out of 5
Recommended
for Everyone
by A verified traveler

What a relaxing stay!

Posted Oct 14, 2016
This hotel was very clean. we really enjoyed staying at this location. We headed here from the Hurricane.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to I-75

Posted Sep 26, 2016
amazing! renovated and super nice staff. Rooms are super spacious and all of them have a balcony.