Ratings based on 1,628 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from clearwater fl

Posted Nov 22, 2017
Great location for our needs. Stayed here many times, always pleases
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Posted Nov 18, 2017
Hotel was extremely clean and well maintained. The staff was courteous and friendly. I liked that the air conditioning was not an individual init in the room. These units are usually noisy and a bother,when sleeping. I would stay there again and recommend it to others.
Comment from Hotel Management
Nov 20, 2017 by Front Desk Staff, Hotel Management
Thank you so much for your review!!
2 out of 5
by A verified traveler from Fl

Naples Plaza Hotel

Posted Oct 24, 2017
We arrived & had booked the Reservation thru Expedia . The front desk couldnt find Reservation in the Hotel Computer.I showed them my Expedia Confirmation. They still tried to charge $200 extra even with resetvation confirmation.I spoke with another front desk who was very rude not helpful insisting on charging more $ even with confirmation. I called Expedia came back to the desk & they then said Oh we can charge you the Expedia price & will upgrade you with a kitchenette. Parking was full, 1 elevator only worked, rooms were clean,bed was comfy.
Comment from Hotel Management
Nov 15, 2017 by Front Desk, Hotel Management
Thank you for your feedback!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Whitby, Ontario

Great hotel, convenient to I75.

Posted Oct 22, 2017
Pros: Quality of the rooms
Location: Close to I75
Very clean and modern hotel. Would recommend to friends and family.
Comment from Hotel Management
Nov 8, 2017 by Front Desk staff, Hotel Management
Thank you!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Clifton Park, NY

Nice Hotel Vlose to Beach, Shopping and 75

Posted Oct 21, 2017
We had a wonderful experience. What helped us was the full size refrigerator, sink and cabinets. We were in town for a week and the burden of eating out for every meal would have costly. The hotel provides a full breakfast every morning that’s complimentary and delicious. We went shopping at the market for lunches, snacks, drinks and food for the beach. The price,location and cleanliness was great. On top of that I felt the location to be very safe and that’s important for me when traveling with my family.
Comment from Hotel Management
Nov 8, 2017 by Front Desk staff, Hotel Management
Thank you!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Oct 16, 2017
Cons: coffee and pillows
Hotel was as expected, nice accommodations. Coffee was absolutely horrible. Breakfast was a nice touch. I didnt care for the pillows but the bed was comforting.
Comment from Hotel Management
Nov 15, 2017 by Front Desk staff, Hotel Management
Thank you for your feedback!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Very nice. My second stay and I am once again satisfied.
Comment from Hotel Management
Nov 15, 2017 by Front Desk staff, Hotel Management
Thank you for your feedback!!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Diamond in the rough

Posted Oct 12, 2017
The hotel employees could have been a little more hospitable. The hotel was extremely busy due to cleanup crews responding to Irma. Our toilet didn't fill and we used the ice bucket to manually fill the tank. We only stayed one night.
Comment from Hotel Management
Nov 15, 2017 by Front Desk staff, Hotel Management
Thank you for your feedback!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and clean environment

Posted Oct 9, 2017
Pros: Emmaculate
Cons: Consider serving light dinners due to minimal resturants in the area.
Excellent service. Friendly staff. Convenient location. Breakfast ok. Few eating places within close proximity. Rooms very nice and clean.
Comment from Hotel Management
Nov 15, 2017 by Front Desk staff, Hotel Management
Thank you for your feedback!!
1 out of 5
by A verified traveler from Naples Fl

worst hotel on earth

Posted Sep 30, 2017
Pros: Nothing
Cons: Everything
Location: I would not lnow because I was not allowed to stay
Well even though I had reservations I was denied entry because I had a pet the brown haired lady behind the counter was rude and nasty, they did not have power no AC, it was the worst experience ever, my house was damaged by Hurricane Irman and they refused me service, What can I Say?
Comment from Hotel Management
Oct 5, 2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.