Ratings based on 131 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Walk to dinner and breakfast a

Posted Feb 13, 2017
No elevator and we were on the third floor so a lot of walking up and down stairs. Construction going on across both sides of street so a little noisy and low flying planes from Naples Airport flying over every few minutes. But a great location. Can walk everywhere. Would stay there again but on first or second floor and closer to the pool area.
Comment from Hotel Management
Mar 1, 2017 by Front Desk Manager, Hotel Management
Thank you for taking the time to review your vacation at the Charter Club Resort. We sincerely apologize that you did not have a great experience as we strive to exceed our guest expectations on every visit. We would love to welcome you back and coordinate a wonderful stay in the near future.
2 out of 5
by A verified traveler

Posted Jan 28, 2017
It's a time share so if you are going for a vacation ok, but not for busniness
Comment from Hotel Management
Feb 9, 2017 by Charter Club Resort Of Naples Bay , Hotel Management
We apologize for the challenges encountered during your stay through our Concierge team. We are a vacation resort and extend the offer to become a member to all. We hope you allow us another opportunity to assist you with your future reservations.
3 out of 5
by John

Posted Dec 28, 2016 on Hotels
Great staff, very accommodating One area of improvement would be the kitchen; food took an hour (and that was breakfast)
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you so much for sharing your feedback about your vacation at Charter Club Resort of Naples Bay! I understand you took advantage of being able to cook your own breakfast in your unit. Please let us know how be can better server you on your next trip with us. We hope to welcome you and your family back to the Charter Club Resort of Naples Bay in the future!
5 out of 5
by Binyong

clean and spacious, with plenty of amenities

Posted Dec 27, 2016 on Hotels
It was an amazing catch for our family. We all rated this hotel as our No.1 hotel in our 9-day trip (5 total hotels). The place is clean, spacious, with plenty of amenities, including in-unit washer and dryers! We also highly recommend the free bike rental offered by the resort. Our family had a blast riding bikes through this wonderful (and bike friendly) town. We will try to book this exact same place again if we come back to the area next time.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
The biggest compliment we can receive is a guest who wants to return! Thank you for sharing your feedback and for choosing to spend your hard-earned vacation at the Charter Club Resort of Naples Bay. We will definitely make sure to share your feedback with our team here! Stay Vacationed!™
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel close to beach and restaurants

Posted Dec 21, 2016
Enjoyable stay with excellent facilities and friendly staff. Convenient for shops, beach and restaurants.
Comment from Hotel Management
Dec 28, 2016 by Front Desk Manager, Hotel Management
Thank you for sharing your feedback. We're happy to read that you enjoyed your stay. Stay Vacationed!™
5 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you so much for your positive rating. Stay Vacationed!™
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you so much for your positive rating. Stay Vacationed!™
5 out of 5
by A verified traveler

Conveniently located in a lovely area

Posted Sep 26, 2016 on Hotels
Lovely apartment fully equipped. Boat trips nearby along with restaurants and shops. Beach a short drive away, if you park 2 blocks away parking is free.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We're happy to read that you loved your accommodations. Stay Vacationed!
5 out of 5
by Gillian from U.K.

Posted Aug 29, 2016 on Hotels
I would highly recommend this place and really hope we can come back soon. A home away from home
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
The biggest compliment we can receive is a guest who wants to return! Thank you for sharing your feedback and for choosing to spend your hard-earned vacation at the Charter Club Resort of Naples Bay. We will definitely make sure to share your feedback with our team here!
5 out of 5
Recommended
for Families
by A verified traveler

Everything within reach

Posted Aug 15, 2016
Pros: Proximity to beach, supermarket and restaurants
Cons: Hmmmmmmmmmmmm
Location: Tin City, Boating, shopping
Will definitely be returning , staff very efficient and accommodating, arrived early and was given suite before check in
Comment from Hotel Management
Oct 7, 2016 by Front Desk Manager, Hotel Management
As a first time guest to the Charter Club Resort of Naples Bay, your feedback means so much to us. We are honored to have had the opportunity to share in your vacation, and I am truly pleased to know that the team demonstrated the meaning behind We Love to Say Yes®.