Ratings based on 367 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by John

Posted Feb 5, 2017 on Hotels
The room was clean but the quality of the furniture is junk, would make IKEA embarrassed. The lighting is also harsh and uncomfortable. I was in room 200.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jennifer Daily Front Office Manager
5 out of 5
by JOHN

Posted Dec 26, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you! We hope you will visit us again soon. Sincerely, Jennifer Daily Front Office Manager
4 out of 5
by A verified traveler

Posted Dec 24, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you! We hope you will visit us again. Sincerely, Jennifer Daily Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New England

This hotel most convenient for visiting family

Posted Dec 22, 2016
Close to Bonita and Fort Myers Beach, for visits to family. Very expensive although, but aren't they all these days. Very easy to get in and out to 41 and Bonita Beach road. Breakfast pretty good! The housekeeping was good, no complaints about the room. Didn't use the pool, etc. if I want to swim the Gulf is right down the road.
Comment from Hotel Management
Dec 26, 2016 by Jenny, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jennifer Daily Front Office Manager
4 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you! We hope you will visit us again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Bad memory to clean.

Posted Dec 19, 2016 on Orbitz
We checked in last fridayat 5 PM. Next saturday, we went out from noon to 9 PM, and we were back: surprise! The room wasn't cleaned: no changed towels, no bed cleaned, no nothing. Inexcusable!!
Comment from Hotel Management
Dec 26, 2016 by Jenny, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jennifer Daily Front Office Manager
2 out of 5
by A verified traveler

Complimentary breakfast/coffee was frightening

Posted Dec 17, 2016 on Hotels
Not good at all!! Will avoid at all costs
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jennifer Daily Front Office Manager
4 out of 5
by A verified traveler

Close location to Naples and S Fort Myers Beach

Posted Dec 8, 2016 on Hotels
Nice pool for Grand boys to swim
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jennifer Daily Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice stay

Posted Nov 26, 2016
Very clean Convenient for pets Nice breakfast Other dog friendly hotels haven't been so clean and nice. This one was perfect. They even had a nice "park like" place for dogs to go
Comment from Hotel Management
Nov 27, 2016 by Jenny, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jennifer Daily Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Nice central location

Posted Nov 24, 2016
Enjoyed our stay at holiday inn express. Comfortable room with a decent breakfast. Nice location easy to get to the beach or anywhere in town. Wish they heated the pool. Other than that we had a great stay.
Comment from Hotel Management
Nov 24, 2016 by Jenny, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and our pool is heated now =) Sincerely, Jennifer Daily Front Office Manager