Ratings based on 381 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice hotel

Posted Aug 22, 2017
Very comfortable and spacious room, great size for 3 people. The restaurant food for breakfast and dinner was amazing! The only negative thing about the room was the bathtub. No matter what way you moved the shower head, the water would flow out of the bathtub by the corners and by the end of the shower the entire bathroom was flooded. We had to use the room towels to clean up the floor. Besides that, it was a pleasant stay. Loved the hotel!
Comment from Hotel Management
Aug 23, 2017 by GM, Hotel Management
Dear Amanda Thank you for the time dedicated to writing your review about your stay at Holiday Inn Naples. I am pleased to hear your positive comment about our comfortable and spacious rooms and our good breakfast and dinner. It is our goal to consistently provide customer satisfaction and your comments are very important to us, for this reason I am sorry if you experienced some problems with the bathtube; we always suggest our guests to contact immediately our staff, during their stay, to try to solve the matter as soon as possible. I hope we will have the opportunity to welcoming you again to Naples. Kind regards, Alessandro Geminiani General Manager
3 out of 5
by A verified traveler from London

No beach

Posted Aug 22, 2017
Hotel although nice was in a terrible location. A new industrial zone which was derelict is right by the hotel. Most of the shopping units were closed. It was not safe to walk to the centre so we relied on a shuttle bus so we were waiting around as it went on the hour only.
Comment from Hotel Management
Aug 22, 2017 by GM, Hotel Management
Dear Dave Thanks for your feedback regarding your stay at Holiday Inn Naples. I happy to hear your appreciation about our hotel in general but I am sorry for your negative comments regarding the business district. I know that our location not seems to be as attractive as some areas of the center, but this is a location convenient to move, close to the railway station and to the airport, and then, with our complimentary shuttle service is easy to move in a few minutes. Our free scheduled shuttle bus with 16 seats on a first come first served basis operates 12 times a day to/from railway station, the main point of connection of the city. We are proud that Holiday Inn is the only hotel in Naples to offer a free shuttle but unfortunately we cannot satisfy all requirements. I sincerely hope we will have the opportunity to welcoming you again to Naples. Kind regards. Alessandro Geminiani General Manager
3 out of 5
Recommended
for Families
by A verified traveler from London, UK

Enjoyed friendly staff especially the shuttle serv

Posted Aug 19, 2017
Pros: Shuttle
Cons: Food pricing
Location: Nothing nearby
I would only recommend this for the shuttle service. Food was expensive. Bought 3 plates of chips (small) and cost came to 18 Euros. Was upset all night!!
Comment from Hotel Management
Aug 21, 2017 by GM, Hotel Management
Dear Naresh Thank you for the time spent in writing your review about your stay at Holiday Inn Naples I was happy to hear your appreciation about our complimentary shuttle service. I would like to thank you also for having mentioned ourfriendly and helpful staff. I know that every stay experience is different and we always take seriously any feedback, so I am sorry if you found our prices overpriced, but I can guarantee that our prices are in line with the prices of the hotels of equal level nearby. I know that our location not seems to be as attractive as some areas of the center, but this is a location convenient to move, close to the railway station and to the airport and then, with our complimentary shuttle service, as you mentioned, is easy to move in a few minutes. Moreover during the day, the Business District offers the opportunity to go shopping and choose from a wide variety of places to eat pizza, while at sunset it becomes the ideal place for jogging. I sincerely hope we will have the opportunity to welcoming you again to Naples. Kind regards. Alessandro Geminiani General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Very nice hotel but not the best location.

Posted Aug 18, 2017
Staff, room & restaurant were excellent but the hotel wasn't in the best of areas. Area seemed run down but again the hotel was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2017
Stayed here 1 night because it was close to the airport and we had a 6:45 am flight. Staff was very helpful and accommadating to our needs. There was an available shuttle to the airport at 4:00. The driver got us there quickly and even helped carry our luggage to the airport entrance as it was raining. Would definitely stay here again.
Comment from Hotel Management
Jul 28, 2017 by GM, Hotel Management
Dear Guest, Thank you for your review regarding your stay at Holiday Inn Naples. I was happy to hear your appreciation about our hotel in general, our clean room and our convenient location close to Capodichino Airport and close to the railway station. I would like to thank you also for having mentioned our awesome staff and the quality of the services provided in hotel. It is our goal to consistently provide customer satisfaction and your comments are very important to us. I hope we will have the opportunity to welcoming you again soon. Kind regards. Alessandro Geminiani, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from terrebonne quebec canada

Close to the airport

Posted Jul 27, 2017
But far from downtown. Breakfast is average. Nice place for a night if you need to take a plane the next day.
Comment from Hotel Management
Jul 27, 2017 by GM, Hotel Management
Dear Susy, Thank you for the time spent in writing your review about your stay at Holiday Inn Naples I am pleased to hear you found our hotel convenient for your trip. I know that our location not seems to be as attractive as some areas of the center, but this is a location convenient to move, close to the railway station and to the airport, as you mentioned, and then, with our complimentary shuttle service is easy to move in a few minutes. Moreover during the day, the Business District offers the opportunity to go shopping and choose from a wide variety of places to eat pizza, while at sunset it becomes the ideal place for jogging. About the prices, I can guarantee that they are in line with the prices of the hotels of equal level nearby. I sincerely hope we will have the opportunity to welcoming you again to Naples. Kind regards. Alessandro Geminiani General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but in a terrible area

Posted Jul 21, 2017
Not enough pillows Noisy. Thin walls. Could hear lots of noise upstairs and the person next door snoring. Bathroom outdated and bath in poor condition. Restaurant nice Nice touch in the morning with coffee machine as we had to leave early. Naples centre was a bad place to visit. Very run down and felt unsafe but this is not a reflection on the hotel.
Comment from Hotel Management
Jul 21, 2017 by GM, Hotel Management
Dear Guest Thanks you for the time spent in writing your review about your stay at Holiday Inn Naples. I am pleased to hear you loved our hotel and the attentive service with the coffee machine We know that every stay experience is different and we always take seriously any feedback. I know that our location not seems to be as attractive as some areas of the center, but this is a location convenient to move, close to the railway station and to the airport, and then, with our complimentary shuttle service is easy to move in a few minutes. Moreover during the day, the Business District offers the opportunity to go shopping and choose from a wide variety of places to eat pizza, while at sunset it becomes the ideal place for jogging. Regarding our pillows we provide in every room 2 soft pillows and 2 firm pillows but I apologize that you did not immediately reported your complaint. we would intervene immediately. We invite our Guest to report any anomalies during the stay, because once the guest has left, we are no longer able to act quickly on the issue. We trust that should you ever return to Naples, you will consider giving us an opportunity to counter your criticisms by visiting us again. Kind regards, Alessandro Geminiani. General Manager
2 out of 5
by A verified traveler from Sweden

Smelling of Sweat and dirty hotel

Posted Jul 12, 2017
Pros: Restaurant staff
Cons: Clean room and bathroom
It is sad that a brand like Holiday Inn is in bad shape. When we entered the room, it was smelling of sweat and dusty. Pillows, bed cover and matters were all stinking, we requested to the staff to look into, they changed few things but the room and stuff was disgusting. The room was dusty and carpet was full of dust. Bathroom was not draining the water and it was too small to stand and take a shower. Overall a bad experience. The staff in the restaurant was nice and helpful.
Comment from Hotel Management
Jul 19, 2017 by GM, Hotel Management
Dear Dilip We deeply regret to know that your stay was not positive. We are especially sorry by the score so low that you reserved to your experience I apologize that you did not immediately reported the high level of your discontent, we would intervene immediately, if it was possible also with a room change. We always invite our Guest to report any anomalies during the stay, because once the guest has left, we are no longer able to act quickly on the issue. I hope you will give us another opportunity to prove to you the level of our structure and make you change opinion about our Holiday Inn Naples. Best regards Alessandro Geminiani General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Jul 2, 2017
Very clean, nice hotel located close to the airport. We spend one night due to early morning flight there and I was pleasantly surprised how nice our room was.
Comment from Hotel Management
Jul 3, 2017 by GM, Hotel Management
Dear Guest Thank you for the time spent in writing your review about your stay at Holiday Inn Naples. I am pleased to hear you appreciated our clean and comfortable rooms and our location near the airport. I hope we will have the opportunity to welcome you again in the near future. Kind regards, Alessandro Geminiani General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from York

Great for an overnight.

Posted Jun 4, 2017
Pros: friendly, efficient staff.
Perfect for our overnight in Naples ready for an early morning flight home. Very clean and cool room, great friendly staff. Airport only 5-10 mins by Taxi (20 euros). Handy shuttle bus to the main train station, free and hourly (not between 12-3pm).
Comment from Hotel Management
Jun 5, 2017 by GM, Hotel Management
Dear kate Thank you for your review regarding your stay at Holiday Inn Naples. I was happy to hear your appreciation about our hotel in general, our clean rooms and our convenient shuttle bus. I hope we will have the opportunity to welcoming you again to Naples. Kind regards, Alessandro Geminiani General Manager