Junior Room, 1 Bedroom, Hot Tub, Tower | Premium bedding, memory foam beds, minibar, in-room safe

Reviews of LHP Napoli Palace & spa

5 out of 5
LHP Napoli Palace & spa
Viale di Augusto 74, Naples

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 38 reviews" "
Rating 8 - Good. 8 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carola, Herndon

Stayed 1 night in Nov 2023
Response from Napoli Palace & Spa on Dec 29, 2023
Thank you so much for your review. We are glad you liked your stay here :)Hope to see you again soon

2/10 Terrible

NARESH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LHP Napoli Palace Hotel & Spa on Nov 5, 2023
Dear Mr Naresh, We are always gald for reviews and guest's opinions on our service. If the guest have been here.As per your cancellation policy we could not cancel for free your reservation. We offred you a voucher valid for 1 year in The LHP Hotels collection, but you refused. We understand your disappoitment, however, you cannot fault us for a deal you accepted giving us a bed review even if you could not make it to the Hotel. Best Regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff was amazing, the quality of the sheets could a bit better!
Stayed 1 night in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Thank you so much for your positive feedback, we are more than glad that you overall experience at The LHP Napoli Palace was up to your standard. We hope to welcome you back here in the near future, Best Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and classy
Stayed 1 night in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Thank you so much for your amaizing feedback :)

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice with a nice restaurant next door. The spa is 5* well worth a visit
Stayed 2 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Thank you so much for your positive review our guest feedback is fondamental to us. We hope to welcome you back here in the near future,Best Regards

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool it's not the one in the picture,everything else amazing.
Stayed 11 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Dear Alexandra, Thank you so much for your positive review :)We are deeply sorry about the pool, we have changed the photos on the website after this review. Thank you againBest Regards

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Thank you so very much for your review :)Best Regards

10/10 Excellent

Ioannis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and near a subway station It’s just not in a nice area of the town
Stayed 3 nights in Aug 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Thank you so much for your positive review. It was a pleasure to have you as a guest here. Thank you

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, good for price
Stayed 1 night in Aug 2023

2/10 Terrible

Johnathan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5 star hotel. 3 start at most. Rude reception
Stayed 1 night in Aug 2023

8/10 Good

owain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

joseph

Stayed 3 nights in May 2023

10/10 Excellent

Tamara, Huntingdon valley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For me and my husband property was very convenient because we wanted to be close to the stadium. If you’re not there for a game than its better to get hotel near the sea. stuff was very nice. Hotel is brand new and everything is high tech)) room service was done everyday. Rooms are really soundproof. We loved staying there.
Stayed 4 nights in May 2023

6/10 Okay

Rob

Stayed 2 nights in Feb 2023
Response from Gianluca C on Apr 12, 2023
grazie mille

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from LHP Napoli Palace - Hotel and SPA on Jan 20, 2024
Thank you so much for your review :)We hope to see you again soon Best Regards

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Tutti super gentili!
Stayed 1 night in Oct 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Siamo davvero lieti che la sua esperienza qui da noi sia stata di suo gradimento. Siamo ancora più lieti del fatto che ha apprezzato il nostro personale, cuore pulsante e insostituibile dell'Hotel. Nella speranza di poterla riaccogliere come nostro graditissimo ospite. Le porgiamo i nostri più cordiali saluti

10/10 Excellent

Fiorella

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Soggiorno di qualitá.
Bellissimo hotel in ottima posizione, piscina e bar sul tetto dove rilassarsi, letto comodissimo, prodotti di qualità, stanze pulite e profumate oltre che silenziose, colazione molto buona, staff super gentile e disponibile!
Stayed 1 night in Oct 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
La ringraziamo della sua recensione positiva. Siamo davvero lieti che la sua esperienza qui da noi sia stata all'altezza delle sue aspettative. Nella speranza di riaccoglierla qui come nostro ospite, Le porgiamo i nostri più cordiali saluti

10/10 Excellent

Mbemba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable et professionnel. Un personnel à l’écoute des clients.
Stayed 7 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 3, 2023
Merci beaucoup :)

10/10 Excellent

francesco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt hotell, nytt rent och fräscht
Stayed 2 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Tack så mycket för din feedback, våra kunders åsikter är grundläggande för oss.Vi hoppas kunna välkomna dig som vår välkommen gäst inom en snar framtid.

10/10 Excellent

Özge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Thank you so much for such an amaizing score :) We hope to welcome you here in the near future Best Regards

10/10 Excellent

Patricia

Traveled with family
Liked: Property conditions & facilities
Muy agradable y excelente decoración. Excelente atención y servicios
Stayed 1 night in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
Muchas gracias :)

8/10 Good

donato

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova accogliente piena di comfort. Unica pecca la pulizia della camera, davvero un peccato. Facile da raggiungere, metro ebbe l ente turistico e stadio Maradona vicinissimi. Ottima colazione.
Stayed 1 night in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
La ringraziamo per aver trovato il tempo di scrivere una recensione così bella. Ci dispiace che la pulizia della sua camera non è stata soddisfacente. La invitiamo a tornare, troverà di sciuro un grande cambiamento. Cordialmente

10/10 Excellent

MIRELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho soggiornato 4 giorni in questa splendida struttura. Molto comoda, la pulizia molto accurata, la colazione molto abbondante ed il personale competente ed estremamente gentile. Consigliatissimo!
Stayed 3 nights in Sep 2023
Response from LHP Napoli Palace - Hotel and SPA on Nov 2, 2023
La ringraziamo per la sua recensione positiva. E' sempre un grande piacere quando riceviamo una recensione così positiva. RingraziandoLa Le porgiamo i nostri più cordiali saluti

10/10 Excellent

Arzu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
das Frühstück hat uns sehr gefallen und das Pool auf der Dachterrasse, die Minibar im Zimmer und die Dusche in Zimmer waren hervorragend
Stayed 5 nights in Aug 2023

4/10 Poor

Silvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Le foto purtroppo non rispecchiano realmente l’hotel, che non ha niente a che vedere con un 5 stelle…. Le camere sono piccole, La palestra idem, La piscina non è quella che appare in foto, Non c’è nessuno disponibile all’ingresso della spa e bisogna recarsi alla reception per poter anche solo provare a prenotare, Il ristorante offre una scelta limitatissima di piatti, La piscina sul tetto non corrisponde alla foto, Il personale appare disinteressato e non sempre gentile. Abbiamo anticipato la partenza pur avendo saldato in anticipo. Un’esperienza che non mi sento di consigliare.
Stayed 2 nights in Aug 2023

10/10 Excellent

João G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hermes H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desde a recepção aos funcionários do café da manhã tudo foi impecável! Todos muito atenciosos! Superou as expectativas!
Stayed 1 night in Jul 2023

10/10 Excellent

Arla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

6/10 Okay

Dário

Stayed 1 night in Jul 2023

8/10 Good

ALBERTO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Dong Hyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

pasquale

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neapolitan neigborhood vs. Luxury Spa hotel
It is surely not like on the pictures. It is very clean, close to the metro, in a typical neigborhood. Don't expect a real Spa hotel at the gulf of Naples. But if you look for a nice city stay in a real not fancy Neapolitan setting not far from the soccer stadium you will be happy. The rooftop terrace plus pool was not in service yet, due to the season. And we cannot judge the kitchen as we did not eat there. It just opened 2 month ago so they still improved some parts. The interior design was cool.
Stayed 1 night in Dec 2022

4/10 Poor

GIOVANNA

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
struttura rinnovata